I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support. Unlike Airalo, whose “24/7 support” is just an AI bot tha... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I installed the eSIM for a trip to New Zealand. Although I had some issues on arrival with my eSIM not connecting, the issue was swiftly resolved by the Lebara team being very responsive to emails... See more
Company replied
First time used Lebara eSIM. Have previously used local eSIM of the countries I visited, worse one I found was UAE 😀. For some years was using Airalo. That isis OK but sometime setup is tricky a... See more
Company replied
This is about the chat only, not about the service because I've not yet used it. The chat support was excellent. I had several questions, the answers to which were not at all apparent on the websit... See more
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Before the trip, I spoke with customer support. I clearly explained that during three weeks I would be traveling within Asia across four different countries. They assured me that everythin... See more
Company replied
The agent was very helpful but I’m afraid the advice he gave is not working. I still can’t get use of the travel eSIM. It is very disappointing. I know it is not his fault.
Company replied
called the lebara to find out more details about esim. Darashan, a team member there was absolutely helpful giving me all possible (economic options, conveniences etc). thank you Darshan.
Company replied
Great experience with Lebara Mobile customer support. The eSIM issue was handled promptly, with clear guidance and genuine care. Smooth, stress-free service. Thank you to the team!
Company replied
We had difficulty activating our ESIM’s and we were getting frustrated! However we cannot praise Jean Paul enough for responding with offers of support. The issues have been resolved satisfactorily.... See more
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I was assisted by Sanika who was extremely patient with. My slow typing and initially giving the wrong email address.She was polite and helpful and solved my problem so all in I had a good customer se... See more
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Sanika was the person who assisted me with the help I needed and I can say I had a very friendly, efficient and speedy support. I`m very pleased so far. I`ll be using the travel eSim card for the firs... See more
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Sanika was on chat to give me a good support so we can get a new plan on our e sim. We use Lebara in the UK and now in Hong Kong the whole e-sim experience has been so easy. All very good and thank... See more
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Talha was extremely helpful. He gave me the best, clear, and prompt answers to all my questions about travel e-SIM plans for India.
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Excellent use of Travel E SIM. Thanks Libara for this wonderful feature, well done! Looking forward to make a use of it.
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Thank you SHUBHAM SURYAWANSHI you answered all my questions about Lebara eSIM quickly and concisely.
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My advisor at Lebara, Shubham Suryawanshi, was very professional and helpful at all times during our conversation. Job well done 👍
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Siddh Pawar - Understood my problem and resolved it quickly. Thanks for the excellent support
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Pooja was very helpful and explained the eSIM packages available for my destination. All good!
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Thank you to Siddh for making sure my roaming data worked as soon as we got connected. He guided me clearly through each step of the app and made the process quick and easy. I really appreciate his he... See more
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A little confusing as to how and when to activate but soon sorted
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Semita was really helpful
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Shubham had been very supportive and helpful and sorted out my phone e-SIM issue
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Subhamm was excellent on customer service is a asset to your company so well done
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Excellent customer service from Lebara Mobile. Their customer service colleague was responsive, patient, and resolved my eSIM issue quickly and clearly. Really impressed with the efficiency and friend... See more
Company replied
Some guy named Talha assisted me with my concern. It was very helpful. Good service
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Puja was a great help for me and my wife Neha. Great customer service and network for our travels.
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Siddhant provided excellent service on the online chat. He answers all my questions clearly and helped solved my issue.
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Smita was Convery helpful and efficient in resolving my query
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Darshan was very helpful and answered all my questions throughly
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Smits did a brilliant job helping me with my problem
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The company has good services and the support is absolutely helpful.
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Great sim to travel with & had good customer service experience.
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Smita was great to deal with and very helpful, good service 👍🏽
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Smita is a great consultant, who was able to assist me so well. Thank you for your assistance.
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Excellent service & explanation of the service by Darshan. Always rated Lebara, this extra service enhances it.
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Pooja was very clear and efficient with the query I had.
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Ziaan was able to answer my query
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Siddhant was really helpful. I’m happy with the customer service I received
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Amazing experience with the network
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Quick and helpful
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Great service and excellent customer support
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I had previously given a one star review on Lebara’s eSIM but since then I have had superlative assistance with the problem I had experienced with Lebara and with the very speedy and extremely very... See more
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Company details
Written by the company
Lebara is the fastest growing mobile network in Europe, ideal for value seeking customers. Lebara is now offering the new, smarter way to connect while travelling – Global Travel eSIM. Lebara Travel eSIM is easy to set up, reliably works on arrival and at an affordable price with the same excellent customer service that Lebara is known for.
Contact info
United Kingdom
- travel.lebara.com
4.6
Excellent
68 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent esim customer support
Great experience with Lebara Mobile customer support. The eSIM issue was handled promptly, with clear guidance and genuine care. Smooth, stress-free service. Thank you to the team!
January 15, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Rajiv,
Thank you for your feedback. At LEBARA , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great product knowledge
Excellent customer service from Lebara Mobile. Their customer service colleague was responsive, patient, and resolved my eSIM issue quickly and clearly. Really impressed with the efficiency and friendliness. Highly recommended.
January 15, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Kapildev,
Thank you for your feedback. At LEBARA , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Puja was a great help for me and my…
Puja was a great help for me and my wife Neha. Great customer service and network for our travels.
January 15, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Chrishan,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
The company has good services and the…
The company has good services and the support is absolutely helpful.
January 16, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello William,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Some guy named Talha assisted me with…
Some guy named Talha assisted me with my concern. It was very helpful. Good service
January 15, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Aatif,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
First time used Lebara eSIM
First time used Lebara eSIM. Have previously used local eSIM of the countries I visited, worse one I found was UAE 😀.
For some years was using Airalo. That isis OK but sometime setup is tricky and you help in installation tricky.
Lebara ticked all boxes with ease of use value for money, hassle free and never out of network in Turkey.
Only thing I am not sure if same eSIM will work with top of for new country or new installation.
Will I suppose will find out on next visit abroad
Thumbs up for Lebara
January 15, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Ayub,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Travel eSIM
Hello Neha,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Excellent new service
Excellent service & explanation of the service by Darshan. Always rated Lebara, this extra service enhances it.
January 9, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Derek,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
eSIM high recommended - NZ experience
I installed the eSIM for a trip to New Zealand.
Although I had some issues on arrival with my eSIM not connecting, the issue was swiftly resolved by the Lebara team being very responsive to emails and providing clear advice. The install and activation process is very easy.
The coverage has been working well and am I very happy with my internet speed while abroad. Thanks
December 29, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Ashley,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
-Not woring in multiple countries
Before the trip, I spoke with customer support. I clearly explained that during three weeks I would be traveling within Asia across four different countries. They assured me that everything would work without any issues. At their request, I even left a 5-star review beforehand.
During the trip, it turned out this was not true.
I purchased a 30-day eSIM plan for the first country, even though I stayed there only 2 days. I did this because I knew I would return to the same country for another 2 days at the end of the trip and planned to use the remaining data. Unfortunately, this is not possible.
You cannot have active plans for multiple countries at the same time. Only customer support can delete an existing plan. Customer support is available only during business hours, which is extremely impractical with an 8-hour time difference.
As a result, when I arrived in the second country, I could not buy a new plan because the previous one had not yet been deleted and support was closed. I arrived in a foreign country without internet and had to urgently find a solution on my own, even though internet access was required just to enter the country, as I needed it to access my visa. This was a very unpleasant and stressful situation.
For the 3rd and 4th countries, I did not even try to use the Lebara Travel eSIM, because I knew the same problem would happen again on the way back. The system simply cannot handle travel across multiple countries.
I am very disappointed. My carefully planned trip started with unnecessary stress and frustration. I would only recommend this eSIM to people who need internet in a single country only.
December 15, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Berry,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
called the lebara to find out on E-sim
called the lebara to find out more details about esim. Darashan, a team member there was absolutely helpful giving me all possible (economic options, conveniences etc). thank you Darshan.
January 5, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Sushil,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Aditya and Gayatri helped me alot. They understood the problem, performed root cause analysis on it and gave me exactly ultimate solution for my problem. Big applause to them.
Struggled with the extension but agents came in clutch with solutions.
January 2, 2026
Unprompted review
Reply from Lebara Travel eSIM
Hello Rinkesh,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
My wife has been with Lebara for many…
My wife has been with Lebara for many years, but after buying an e sim while in Thailand, it cannot be activated and they can’t find proof of payment. She has sent these proofs countless times but to no avail. Be very careful dealing with this company
December 31, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello John,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Great!
Thank you SHUBHAM SURYAWANSHI you answered all my questions about Lebara eSIM quickly and concisely.
December 27, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Linda,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Reply from Lebara Travel eSIM
Hello Gurpreet,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Darshan was very helpful and answered…
Darshan was very helpful and answered all my questions throughly
December 7, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Stephen,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Smita was Convery helpful and efficient…
Smita was Convery helpful and efficient in resolving my query
December 4, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Praful,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Excellent Custom mer Service
I bought a travel eSIM from Lebara but didn’t realise it activates immediately and I only require is at the end of Dec. Ziaan promptly refunded the charge and advised me what and when to re activate my eSIM for when I need.
December 1, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Andrew,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Thank you to Siddh for making sure my…
Thank you to Siddh for making sure my roaming data worked as soon as we got connected. He guided me clearly through each step of the app and made the process quick and easy. I really appreciate his help!
November 27, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Damilola,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Ziaan was able to answer my query
Ziaan was able to answer my query
November 26, 2025
Unprompted review
Reply from Lebara Travel eSIM
Hello Ann,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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