We all know Orange covers nearly everywhere but what sets them apart to me are their wonderful Customer Service representatives. Every time I have a question or a problem there is a CS Rep to help. Ye... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had issues installing my eSIM and Michaela was very helpful. I panicked because I have an iPhone 16pro, which only supports eSIMs, but I kept getting an alert that said my phone carrier could not ac... See more
Company replied
Orange service has been excellent. When I have questions the chat bot works and if the chat bot can't answer a real person comes on line and they have been brilliant. The agents are patient and give... See more
Company replied
Alice was great - very patient and helpful. However the I found the installation instruction very confusing. The instructions say, don't activate until you are ready to use. But when you go to install... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
About Orange Travel
Written by the company
Orange Travel – Your Global Travel eSIM Partner
Orange Travel is a leading provider of eSIM solutions for international travelers, offering affordable and reliable mobile data plans in over 200 destinations worldwide. Whether you're heading to Europe, the United States, Morocco, Türkiye, Mexico, Thailand, or beyond, Orange Travel ensures you stay connected from the moment you land — no roaming charges, no SIM card swapping, and no hassle.
Our digital eSIMs are designed for convenience: simply purchase, scan, and activate within minutes. We provide prepaid data plans for short getaways, long-term travel, and even digital nomad lifestyles. Choose from weekly, and monthly data packages, add calls & SMS and get connected!
🌍 Why choose Orange Travel?
- High-speed connectivity through tier-1 local networks in each country
- Multi-operator coverage to keep you connected even in remote areas
- 24/7 multilingual customer support via live chat and email
- No contracts, roaming fees, or hidden costs
- User-friendly dashboard to manage your eSIMs and monitor usage on our website and app
- Eco-friendly – no physical SIM, no waste
Whether you're a solo adventurer, a remote worker, or a family on vacation, Orange Travel is the smart, sustainable way to stay online abroad.
🔗 Learn more and explore our plans at
https://travel.orange.com/
📲 Download the app to activate your eSIM in seconds
Contact info
Paris, France
- contact@travel-orange.com
- travel.orange.com
4.3
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gabriella answered my query…
Gabriella answered my query efficiently. And it helped me to plan my continuing travel. I have used Orange eSIM for travel before and always dependable. It’s great it has voice and data.
September 8, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Gabriella was able to answer your query efficiently and help you plan the next part of your travels.
We’re glad you appreciate having both voice and data available to stay connected wherever your journey takes you.
We’ll be sure to share your kind words with Gabriella!
Happy travels! ✈️
The Orange Travel Team
internet connection broke often
August 18, 2026
Reply from Orange Travel
Hello,
We’re sorry to hear that your internet connection kept dropping during your trip. We understand how frustrating it can be when you’re relying on your eSIM to stay connected.
We’d really like to investigate what caused the repeated connection issues. We have reached out to you so we can further assist.
Our support team is available 24/7 and will be happy to help check the connection and assist you.
We sincerely apologize for the inconvenience and hope we can make things right. 💛
Happy travels!✈️
The Orange Travel Team
Joanne was very helpful and patient
Joanne was very helpful and patient. I had a lot of questions (over the course of two days) and she answered them all, plus added extra explanations, options and information for clarification. Thank you!
September 7, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Joanne was so helpful and patient throughout your conversations.
It’s fantastic to know that she took the time to answer all your questions, provide additional explanations, and share helpful options and information.
We’ll be sure to pass your kind words on to Joanne, she’ll be very happy to know she made your experience easier!
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future journeys.
The Orange Travel Team
Orange service has been excellent
Orange service has been excellent. When I have questions the chat bot works and if the chat bot can't answer a real person comes on line and they have been brilliant. The agents are patient and give good technical information.
September 7, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you’ve had such an excellent experience with Orange Travel and that our chat support has been helpful.
It’s great to know that when the chatbot can’t answer your questions, our agents are there to provide patient, professional, and useful technical assistance. We’ll be sure to share your kind words with the team!
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future journeys.
Happy travels!
The Orange Travel Team
Hi ,I am very happy Alic ,you helping…
Hi ,I am very happy Alic ,you helping me ,thanks a lot give me good time,have good day ,
September 7, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that Alice was able to help you and make your experience a good one.
We’ll be sure to share your kind words with her. Thank you for choosing Orange Travel, and we hope you have a wonderful day and many more great travels ahead! 🌍✈️
Happy travels!
The Orange Travel Team
Contacted Orange via chat when I had an…
Contacted Orange via chat when I had an issue connecting overseas and they helped me quickly and efficiently resolve the problem.
August 17, 2026
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that our chat team was able to help you quickly and efficiently resolve your connection issue while you were overseas.
We know how important it is to stay connected when travelling, so it’s great to know our support made the process easier for you.
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future journeys!
Happy travels!
The Orange Travel Team
Raluca was very helpful and…
Raluca was very helpful and knowledgeable and made the process very easy . Thank you
September 6, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that Raluca was so helpful and knowledgeable, and that she made the process easy for you.
We’ll be sure to share your kind words with her. Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future journeys!
Happy travels!
The Orange Travel Team
Reply from Orange Travel
Hello,
Thank you very much for your feedback! 😊
We’re delighted to hear that you had a positive experience with Orange Travel and found our service interesting.
Thank you for choosing Orange Travel. We hope to keep you connected on many more journeys!
Happy travels! ✈️
The Orange Travel Team
I always use an orange e sim in…
I always use an orange e sim in Morroco, amazing coverage
August 18, 2026
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you always choose Orange Travel for your trips to Morocco and that you’ve consistently enjoyed amazing coverage.
Thank you for your continued trust in Orange Travel. We look forward to keeping you connected on many more adventures!
Happy travels! ✈️
The Orange Travel Team
Reply from Orange Travel
Hello,
Thank you so much for your amazing feedback! 😊
We’re thrilled to hear that Orange Travel is the best eSIM you’ve used so far! Your satisfaction means a lot to our team, and we’re delighted to be part of your travels.
Thank you for choosing Orange Travel. We look forward to keeping you connected on many more adventures!
Happy travels! ✈️
The Orange Travel Team
Installation timing help
When starting the purchase and installation process, I had some questions about the best order and timing of the steps. Your online agent was quite helpful in providing guidance. I didn’t copy her name before the chat ended, but I believe it is Rulca.
September 5, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that our agent was able to guide you through the purchase and installation process and clarify the best timing for each step. We believe you’re referring to Raluca, and we’ll be sure to share your kind words with her! ✨
Thank you for choosing Orange Travel. We hope you have a smooth and connected journey!
Happy travels! ✈️
The Orange Travel Team
Easy to use and VPN included for China…
Easy to use and VPN included for China so you have access to all your apps
Excellent customer service
August 17, 2026
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you found the eSIM easy to use and that it allowed you to stay connected and access your apps while traveling in China. It’s also wonderful to know that you had an excellent experience with our customer service! ✨
Thank you for choosing Orange Travel. We look forward to keeping you connected on your future adventures!
Happy travels! ✈️
The Orange Travel Team
Purchased a eSim but didn't realize…
Purchased a eSim but didn't realize that my phone wasn't compatible. Thankfully, Raluca was very helpful and provided a refund quickly upon explaining the issue to her.
September 4, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Raluca was able to assist you quickly and make the refund process smooth after discovering that your device wasn’t eSIM compatible. We’ll be sure to share your kind words with her! ✨
Thank you for choosing Orange Travel, and we hope to keep you connected on a future trip with a compatible device!
Happy travels! ✈️
The Orange Travel Team
Antonio was fantastic
Antonio was fantastic. He helped me quickly and smoothly and resolved my issue in one go. I was very impressed with Antonio's customer service and I appreciated his timely, professional and courteous manner.
September 4, 2026
Unprompted review
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Antonio was able to resolve your issue quickly and smoothly, all in one go.
Your kind words about his professionalism, courtesy, and timely assistance mean a lot to us. We’ll be sure to share your appreciation with Antonio, he’ll be very happy to know he made such a positive impression!
Thank you for choosing Orange Travel, and we look forward to keeping you connected on your future travels.
The Orange Travel Team
Great cellphone service
I absolutely think this is a good app and excellent affordable cellphone service. Definitely recommend to others. Should advertise this more often to tourists
August 17, 2026
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback!😊
We’re delighted to hear that you find our app easy to use and our mobile service affordable.
Your recommendation means a lot to us, and we really appreciate your suggestion about reaching more tourists. We’ll be sure to share your feedback with our team.
Thank you for choosing Orange Travel and for helping other travellers discover our service!
Happy travels!✈️
The Orange Travel Team
Very slow with a polish phone number instead of a french one.
Very slow almost no functioning network connection. Maybe because of a temporary polish phone number instead of a French one which I am used to when using this service. The last few times the service was very good!
August 18, 2026
Reply from Orange Travel
Hello,
Thank you for sharing your feedback, and we’re sorry to hear that your connection was very slow and almost unusable this time. We understand how disappointing that must be, especially after having such a good experience with Orange Travel on your previous trips.
Regarding the Polish number, we’d like to reassure you that the phone number assigned to an eSIM can be French or Polish and is randomly allocated. The number itself does not determine the network connection or the quality of your data service.
We’d really like to understand what caused the poor connection on this trip. We have reached , so our team can investigate it further.
We’re sorry that this experience did not match the reliable service you had previously enjoyed, and we appreciate you bringing it to our attention.
The Orange Travel Team✈️
Could not make phone data service work…
Could not make data service work in Peru.
To be fair, I did not try and contact Orange. I asked ChatGTP and tried all their basic suggestions without success. I have an iPhone 12. It indicated I was receiving a cell phone signal, but could only receive at text speed. I was on a tour and did not have a lot of time to investigate when I had hotel Wi-Fi service.
August 17, 2026
Reply from Orange Travel
Hello,
Thank you for sharing your experience.😔
We’re sorry you couldn’t get your data service working in Peru, especially while on a busy tour.
Sometimes, specific settings need to be configured depending on the device, so we encourage you to directly contact our support team next time. Our team is available 24/7 and can guide you through the necessary steps to get connected.
We hope to provide you with a smoother experience in the future!
Please reach out to us at support.app@travel-orange.com so we can further assist you.
The Orange Travel Team
My experience was great
My experience was great, I had very good coverage at all times and in every location
August 18, 2026
Reply from Orange Travel
Hello,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you had a great experience with us and enjoyed very good coverage throughout your trip.
It’s fantastic to know that you were able to stay connected wherever you went. Thank you for choosing Orange Travel, and we look forward to keeping you connected on many more adventures!
Happy travels!
The Orange Travel Team
In japan some hours i losted signal but…
In japan some hours i losted signal but in kore more much i losted signal. It made me difficult station while in travelling.
August 18, 2026
Reply from Orange Travel
Hello,
We’re sorry to hear that you experienced periods without signal in both Japan and South Korea. We understand how difficult and stressful this can be when you’re travelling and relying on your eSIM to navigate and find your way around.
Our eSIMs connect to available local partner networks, but we’d like to understand why you experienced repeated loss of service, particularly in South Korea, and check whether there was a specific network or connection issue.
We reached out to you via email and we would be happy to investigate this further.
We sincerely apologize for the inconvenience and hope we can help make things right.
The Orange Travel Team✈️
wrong country number
The biggest problem I have is that you asked me where I was traveling, I said Belgium, then you gave me a Polish number. I want a Belgian number!
Also, I find the app confusing. I know for sure I've been using data, but the remaining data number never changes.
August 17, 2026
Reply from Orange Travel
Hello,
Thank you for sharing your feedback. We completely understand why receiving a Polish number when travelling to Belgium could be confusing, especially if you were expecting a Belgian number.
The phone numbers provided with our eSIMs can be French or Polish and are randomly assigned. They are specifically designed for roaming services, so the country code of the number does not determine where the eSIM can be used or affect its ability to connect while abroad. We’re sorry this wasn’t clearer when you purchased your plan.
We’re also sorry to hear that the data information in the app was confusing. If your remaining data does not appear to update correctly despite you using the service, we’d like to investigate this as well.
Please contact us at support.app@travel-orange.com with your order details so we can review both issues and assist you further.
Thank you for bringing this to our attention.😊
The Orange Travel Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.