Travel Vivatravelinsurance Reviews 

AVOID THIS COMPANY
I claimed 3 months on my viva travel insurance ago and still no answer. I wrote about 34 email and hardly get any response back. Every time they ask for new things or they say sorry the documentation is not very clear.
Communication is not existing.
Now I go to the national ombudsman and hopefully they can put some pressure on them

Very disappointed with this company. I was upfront and honest about a mild bladder infection when renewing my policy but was rejected because I was deemed 'not declared fit to travel' - it's a UTI not a life-limiting illness - and scolded for booking my trip before consulting them, even though my insurance was not due until a couple of months after my diagnosis. This is pedantry at its finest and ridiculous bureaucratic overkill that has left myself and my family uninsured. Handle it with common sense next time, Viva. How ridiculous and unnecessary.

Fractured my knee on holiday and made a claim. Whilst still in turkey having spent two nights in hospital, I tried to obtain assistance to get home to the uk. I was contacted the day after I arrived back in the uk despite multiple attempts to request assistance whilst still abroad. As I was then back in the uk, they would not assist with moving my car from the airport (we had taken two vehicles).
Made a claim through the online portal and after receiving an email saying there was an issue with the portal, the only contact I had was when I contacted them. I was always promised it would be resolved in a matter of days which didn’t happen. It took approximately 6 weeks to be resolved. I finally did receive money back from the company, however… in total, I got charged the excess 5x. They didn’t take into account the charge for using a credit card abroad (hospital wanted up front payment prior to treatment). Despite providing receipts, I was not given any money back for extra cost of airport car parking and travel for my friend to collect vehicle from the airport and all relevant expenses. So in all, the cost of an accident abroad cost me more than the holiday itself. It caused more stress when already under a lot of stress which was unnecessary. Poor communication and not a pleasant experience. The only thing I am grateful is that I didn’t require surgery in turkey which was the original prognosis. I dread to think what they would have been like had the need for surgery arisen. It’d completely changed my view on insurance and the need to thoroughly investigate the company prior to taking out insurance.

i brought an annual travel insurance after 6 days i still had not got my policy i tried numerous times to call them no one ever picked up the phone i emailed the sales team and complaints team no one replied to me .so i contacted my back and told them i paid for something and i never received
The bank refunded me within the hour then all of a sudden i get a call saying there going to send me my policy maybe i only got the call because the bank got onto them
i am glad they showed me there true colours now because if i had to make a claim there would be no way to contact them
I will now buy my insurance again from a firm who care

Claim handled incompetently. Had a long travel delay - a simple claim for the relatively trivial cover (even though I had the platinum option). Raised a complaint - heard nothing back - it is a total scam as others have said. There is one implausibly positive review on these con-artists.

Please avoid this company. They use really terrible partners. Do Not believe Defaqto rating. Dreadful company

Terrible cover and claims department which amounts to little more than a scam.

I've spent many hours collating information at their request and then literally months chasing them only for them to offer a paltry sum for "delay" when it is very clear that we had to abandon the holiday altogether... Of course, dealing with our claim in the proper
Manner would have cost them considerably more than the settlement offered and they know that there is little chance of them being forced to honour their obligations.
I will never use them again and I would advise others against doing so.

Total scam! They will do EVERYTHING in their power to find a loophole to pay out to customers. They kept questioning and questioning and asking for more and more eveidence, which was all provided, until they found a a phrase that they could turn so they didn't have to pay out. These guys also go under the name Taurus insurance, AVOID AT ALL COSTS!

Viva have been great in helping us with an insurance issue and behaved with great integrity

Do not use this company totally useless don’t waste your money

Terrible Insurance company, made a claim well over 2 months ago with little to no response. A complete con and please avoid at ALL costs.

Unfortunately, if you have reached this page you will also realise that you have been conned. You will find it impossible to contact Viva, your best bet is to go through their parent organisation Taurus Insurance Services Ltd. Alternatively, they are are registered with the Financial Conduct Authority in the UK under registration number 444830, so you could pursue that avenue. All the best in your claim.

I have been trying to get in touch with Viva for 10 days now to create a claim, but I have no response on email nor through the phone.
This is a scam and has no affiliation with Viva Holidays, which has really positive reviews, so it's very misleading.

The biggest scam known to man.

They purposely hang up the line when you reach number 1 in the queue, ignore all emails if you attempt to make a claim.

Had a surgery abroad after a ski accident and still to this day cannot make a claim because they refuse to answer.
This company is a joke.

Disappointing. Happy to speak to you at a moments notice to sell you a policy. Impossible to speak to since making my claim in January I have heard nothing back despite numerous E-mails.

Impossible to claim.
Spend ages on the phone holding, then only when you are number one in the queue do they tell you 'all lines are busy' then cut you off. Do not reply to emails. Have a PAPER FORM in PDF format which they have to post to you if you have no printer like me, then ask for PAPER ORIGINALS of everything! Obviously everything is electronic nowadays, so I don't have these. So how does one make a claim? I am hundreds of pounds out of pocket with no indication that I will ever get my money back.