Travelated Reviews 96

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Beautiful hotel located in a quiet area facing the harbour. Staff are very pleasant, welcoming and professional. The hotel has a lovely pool, sauna and Turkish baths which you can reserve. Additiona... See more

Rated 5 out of 5 stars

I needed to find a reasonably priced last minute room in Auckland which is not always an easy feat if you are wanting a good cbd or waterfront location. I was warmly assisted and really pleasantly sur... See more

Rated 4 out of 5 stars

Everything was great, friendly staff, excellent room service, gym equipment and swimming pool ammenities was great and good breakfast overlooking the sea view. The only downside was the nearby pub was... See more

Rated 5 out of 5 stars

The staff were extremely helpful and friendly... the facilities were clean and had everything I needed and more. Bed was comfortable with a selection of pillows and the breakfast was perfect. Even m... See more

Company details

  1. Travel Agency

Written by the company

At Travelated, powered by Trip Buddy Inc., we're revolutionizing the way you plan your vacations. Dive into our AI-driven platform, offering access to over 1 million hotels globally. Whether you're dreaming of a quiet beach hideaway, a mountain hiking adventure, or an avant-garde stay in an underwater room, our AI-driven search is tailored to fulfill your unique travel aspirations. Beyond just hotel reservations, discover a curated collection of articles that inspire wanderlust, from the best hikes in Honolulu to saving tips in world-renowned resorts. Engage in a seamless, voice-activated search experience, and let us be your compass in finding the perfect destination.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

96 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing location

Amazing location. In front of beach with a bustling walking street down stairs. They upgraded me to a three-bedroom suite for no additional charge. Amazing pool on the beachfront as well.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect no problems

Perfect! No problems at all. In the beginning I was afraid to book through unknown website, but tried and did not disappoint. The price was 2 times lower than in other websites. Will definitely use again😊

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful hotel located in a quiet area…

Beautiful hotel located in a quiet area facing the harbour. Staff are very pleasant, welcoming and professional. The hotel has a lovely pool, sauna and Turkish baths which you can reserve. Additionally, the breakfast has a great selection and has a small selection for gluten free and vegans.
The rooms are nicely decorated, very clean and the bathroom are generous in size.
When back in Lisbon, we will stay here again.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, clean, and comfortable

Outstanding service from check in to the delicious complimentary breakfast and gourmet coffee! We will definitely return as we slept well in comfortable, clean and quiet conditions! Thank you kindly!

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Company is a scam

Company is a scam. They advertise way lower prices…but when you get to the actual hotel they tack on extra fees…even when Travelated themselves already charged for them. Got hit with an extra resort fee in NYC (which is included when you book direct to the hotel but not when you book with an external company apparently but this was mentioned no where on any site or I would have gone direct). This info of a fee was not only NOT on Travelated/advertised anywhere on their site but the hotel website themselves didn’t have it anywhere. In my opinion they must be working together to scam people who think they are getting a deal when in actuality they sell the worst room in the hotel and remove all the things that come with a normal stay so it just looks that way and then the hotel takes their extra cut once you get there.
Complete lack of accountability. Shame on you, got me once but never again! I was charged 35 dollars for fees to the hotel and when I got to the hotel they charged me an extra 55 dollar a day fee (not negotiable apparently so it’s not like if you don’t use facilities they will remove it).
I don’t understand why they don’t just put everything in the price up front so customers can make informed decisions instead of deceiving people out of their money. Avoid this site…if it’s too good to be true it probably is!!

July 2, 2024
Unprompted review
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Reply from Travelated

We understand your frustration regarding the unexpected fees during your stay. There are government-imposed taxes, like sales tax, that we are required to charge and remit to the hotel. These taxes are shown on your receipt. Additionally, hotels may charge a mandatory resort fee upon arrival, which is not regulated by the government and applies to all guests, regardless of where the booking was made.

Our website aims to display all resort fees at checkout as long as the hotel provides this information to us. In your case, this information was not listed on the hotel website nor shared with us. We are currently working with the hotel to ensure resort fees are displayed correctly in the future.

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