The walking tour was very good. Seen the corners and important things. Our guide Marina gave professional explanations. Very interesting. The best score of 5 for Marina and the organization.
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Had an issue with a return and got a reply within the same day. The customer service seems on it and is kind in their replies. Would recommend!
product is perfect wat men ziet op foto,mooi en heel stevig product gewoon perfect
Bag arrived super fast, really happy with store and purchase. Excellent selection of suitcases.
Company details
Written by the company
travelbags.be, de online shop voor koffers en tassen van alle bekende merken * Gratis verzending v.a. 39,- * Gratis retour * Op werkdagen vóór 22:59 besteld, dezelfde dag verzonden * Grote collectie * Alle Topmerken * Perfecte Aftersales Heeft u vragen of wilt u meer informatie, neemt u dan contact op met onze klantenservice. Zij helpen u graag!
Contact info
Korte Spruit 25, 7773NP, Hardenberg, Netherlands
- +31 (0) 85 - 2250522
- klantenservice@travelbags.be
- travelbags.be
4.6
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a suitcase in October and…
I ordered a suitcase in October and everything went fine. The issue comes with their loyalty program "passport points" which after you wait 30 days to receive you are unable to exchange them.
They metion you should be able to change these points for products but it's impossible.
I have been in contact with the customer service for almost two months, via whatsapp, calls and emails requesting them to either fix this, or make the adjustment/shipment manually, but didn't succeed.
They keep saying it is fixed now but still doesn't work.
It's a bit disappointing that they are advertising exclusive advantages and offering a loyalty program, while they are unable to meet their end.
December 1, 2025
Unprompted review
Reply from travelbags.be
Good day,
Thank you very much for your feedback.
Unfortunately, our loyalty program had not yet started in October. It only launched in November. For this reason, the points for October were not awarded.
Our apologies for any inconvenience.
Kind regards,
Travelbags.
Super price and quick delivery
June 11, 2025
Unprompted review
Customer Service without reaction
No Comment on my complain. Received wrong article and used the digital complain form, additionally uploaded a photo
July 25, 2024
Reply from travelbags.be
Thank you for your review. We're sorry to hear about the issue with receiving the wrong article. It sounds like you've already taken the right steps by using our digital complaint form and uploading a photo. We aim to respond to all queries as quickly as possible. If you haven't heard back from us yet, please rest assured that we are on it and you'll receive a response soon. We appreciate your patience and are committed to resolving your issue promptly.
Super fast and safe shipment
Super fast and safe shipment. The bagpack fits. Perfect size.
July 25, 2024
Hidden return costs
Instead of the advertised 4.95 EUR, I had to pay 8.95 EUR to have my return insured. Otherwise, the potential loss of the return would have been my responsibility.
The company tries to shift its operational costs to consumers. I wish the return conditions were advertised before the transaction. Otherwise all good.
May 15, 2024
Unprompted review
Reply from travelbags.be
Dear Kamil,
Thank you for sharing your feedback. We apologise for the confusion regarding return shipping costs. We strive to be transparent about our policies and regret that this information was not clearer at the time of your transaction.
We appreciate your understanding that the optional insurance fee is intended to ensure the security of returns, although it is not mandatory.
We are glad to hear that everything else went well and we hope to serve you even better in the future.
Kind regards,
Travelbags
Bag arrived super fast
Bag arrived super fast, really happy with store and purchase. Excellent selection of suitcases.
February 16, 2024
Unprompted review
outstanding customer service
Had an issue with a return and got a reply within the same day. The customer service seems on it and is kind in their replies. Would recommend!
September 4, 2023
Unprompted review
Great
Great! As advertised, delivered the next day. Great service, highly recommended.
June 6, 2023
Unprompted review
Perfect experience
Perfect experience: frictionless ordering, clear communication on the status of my order and the bag arrived 3 days after…on a Saturday on the original box. I will recommend.
May 27, 2023
Unprompted review
amazing prices n service
the prices re good n competitive ,great service !a definite site to visit for luggage purchase
April 28, 2023
Unprompted review
Only order here when you are not in a hurry
Unfortunately I never received my package and the seller wants me to contact the delivery company (even though the tracking system clearly states the article has not been delivered) which is quite the world upside down. Although I specifically mentioned the urgency of my order the company didn’t take any remediating action.
March 30, 2023
Unprompted review
product is perfect wat men ziet op…
product is perfect wat men ziet op foto,mooi en heel stevig product gewoon perfect
August 19, 2022
The walking tour was very good
The walking tour was very good. Seen the corners and important things. Our guide Marina gave professional explanations. Very interesting. The best score of 5 for Marina and the organization.
August 9, 2022
good service
July 24, 2022
Ipv levering een dag later was het een…
Ipv levering een dag later was het een week later, toen ik al op reis was zonder travelbag
July 19, 2022
Reply from travelbags.be
Hi Tomas, thank you so much for your review! Maria- Klantenservice Travelbags
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