Travel Document Systems Reviews 4,442

The ordering process was easy to use and I was notified when they received my documents, as well and when they were returned to me. In addition I was automatically provided with the name and contact information for an agent who could help me with any questions.

I've used TDS for decades for passport and Visa services and have always found them to care for my assignments. Obtaining a Chinese Visa is currently tedious, due to the regulations from China, but TDS navigated the process extremely well. Hub Valkenburg

Very disappointed with service. A trip to China was cancelled 24 hours before because I could not get a visa. Applied 30 days before. Hard to get timely answers from staff and clarity about updated changes to my application. I believed their experience with China visas would have prompted a change in type of visa from family to visitor. I have since emailed and phoned management to speak to staff about the denial and no one is returning calls or emails

Use with caution. Fake Indian visa companies are being used as a front for identity theft. This is a convincing site - but the jury is out. However, there are a hundred and forty five fake visa sites listed on the Indian Embassy Brussels. It is impossible to get through to Indian embassy to check if a visa application has been received. The best bet is go to your own embassy website and check for the url that they recommend.

This company is terrible. I’ve tried to reach out to them for over a month now to fix a small error on my application with no response. Don’t use them!

Amazing Website. Very handy tool and service

Vali was gentle with the vaccine and quickly provided me with all the information I needed. She is knowledgeable about the vaccines and reassured me of its effect.

We worked with Monte Ramirez in San Francisco for our passport renewal. Since we had excellent experience with Travel Document Systems in the past in handling many visas--some of them quite difficult-- we were confident that they would do a fine job. Mr. Ramirez exceeded all our expectations. After all our documents had been received he got our new passports in our hands in 10 days. We were astonished, since estimated times for passport renewals were 4 to 5 weeks even with expedited service! Mr. Ramirez found a canceled appointment in San Francisco and shoehorned our order into that slot. We were grateful for the peace of mind he gave us in advance of foreign travel. We will continue to be loyal clients for this excellent service in the future.

We worked with Liza in Houston office. She was wonderful about communication, explaining all details of the process and staying with it until successful completion. Thank you for the great service!

He was always there his courtesy was very polite and I will always do business with h

Turnaround was very efficient and exactly as promised. Personal preference would be for increased communication with travel rep but all responses were timely and helpful.

1. Difficulties adjusting to the new TDS Pinnacle web site application format. GHANA was a nightmare -- was "kicked out" of this visa application 3 times -- very stressful;
2. Have 5 OCT credit card charges for 3 visas (Benin, Ghana, Ivory Coast), 1 of the 5 charges is a duplicate for $311.40. These charges must be addressed and corrected. Waiting for NOV card bill to determine if I have more charges before contacting TDS for charge corrections.
3. I realize international travel visa requirements are a "moving target" because of the virus.

First, I should note that we have had very good experience from this company on at least three previous occasions. However, this time was different. The paperwork for our applications for visas to Ghana with expedited service through TDS was received by the NYC office on Oct 13, 2021. We actually paid for the service several days earlier.

After much confusion and phone calls from the consulate (none from TDS, only slow emails), our passports with visas were returned on November 2, 2021. This was an upsetting and nerve-wracking experience since our departure day was Nov 6. We also believe that we are owed money from TDS

Speed of obtaining Passport was what I needed. Leaving on a cruise in Jan. Thank you

My documents were reviewed and processed in a timely manner and I received emailed updates so that I could track the progress of my application. The documents were delivered when they were supposed to be and we’re in good order.

Travel Document Systems went above and beyond what we hoped for when they overnighted our traveler's visa to him. We were all very grateful.

Steve in Seattle was excellent! Really helped with our question and met our needs.

Renewing your passport is complicated. Travel Document Systems made it a breeze. I spoke with an actual human representative on the phone who walked me through exactly what documents I needed to renew my passport and how to fill them out. And I received my passport, as promised, 2 weeks later. Thank you Travel Document Systems!

Within three weeks of sending in all of our documents, we had both of our new passports back. I can’t thank Travel Docs enough for the peace of mind they provided, so that we could make our Euro Winter Trip happen for Christmas. Thank you. So glad we always use them.

I’ve used TDS for many years.
Never a problem with TDS, but I wish they gave me a return option other than FedEx. FedEx has messed me up several times. Once when FedEx messed up, it wasn’t serious, but twice the consequences were problematic.
UPS has never been a problem, nor USPS.