Jen was beyond fantastic!! She patiently LISTENED to my situation, then carefully and completely answered my questions, never made me feel rushed, gave me time to input changes on the online form and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Speaking with your representative Lauren, was amazing. She listened and was VERY patient with me. She stayed on the phone until I completed the travel insurance form process, and told me afterward I w... See more
Company replied
I called 1800-228-9792 before I purchase for my wife and I travel ins to Italy, I don't know which is right Insurance to us. sales rep-Frank he was very helpful and explain all the benefit of travel i... See more
Company replied
⭐⭐⭐⭐⭐ Excellent service! Buying travel insurance was fast and effortless. The website was easy to use, pricing was competitive, and the entire process took only a few minutes. Everything was explained... See more
Company replied
Company details
Written by the company
Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.
Contact info
810 North 96th Street, Suite 300, 68114, Omaha, United States
- 1-800-228-9792
- customersolutions@travelexinsurance.com
- travelexinsurance.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy last minute medical coverage
June 9, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us.
Your customer experience is very important to us at Travelex Insurance Services!
Where was the additional medical…
Where was the additional medical expense which I previously had last year? I could not find Medical upgrade on policy.
June 9, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! The Advantage plan you purchased does not offer the medical expense upgrade.
For questions please reach our Customer Solutions Department, by calling 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT and refer to your Confirmation number.
Scammers
I submitted all the information for reimbursement and they claim they want more. The cruise ship could not stop at an island due to bad weather. Because of that I could not take the flight I booked to leave the island. I sent them the letter from the captain of the ship and the receipt for the airfare. Travelex claimed that was not good enough. What a scam!
March 4, 2026
Unprompted review
Reply from Travelex Insurance Services
Thank you for reaching out to Travelex Insurance Services ("Travelex"). Your customer experience is very important to us!
Zurich American Insurance Company is the underwriter and Zurich Travel Claims Administration (“Zurich”) is the claim administrator for the policy you purchased. Travelex does not make claim determinations.
It is important to remember that insurance is highly regulated for any claim.
For claim questions and to determine what if any additional documentation may be required for your claim, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, or by email at support@zurichtravelclaims.com.
I did not receive any email…
I did not receive any email confirmation after my purchase. I had the confirmation number and the page, but no email was sent despite using two different email addresses. I had to make screenshots of the confirmation page to make sure I had the information.
June 7, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post on TrustPilot! Your customer experience is very important to us. We will send the email confirmation to your email address directly. Please check your spam folder to see if any communication was sent to you from confirmations@travelexinsurance.com. In the future if you have questions you may contact our Customer Solutions Department at 800-228-9792 Monday-Friday: 8:00 a.m. - 7:00 p.m. CT or by email: customersolutions@travelexinsurance.com and refer to your Confirmation number.
Pretty easy
Pretty easy, just during the payment the credit card fields were missing, had to go back a few pages then go forward a few pages then it worked
June 6, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We deeply appreciate you being a customer. Our service is very important, we are glad the internet decided to cooperate and you could get your policy purchased.
I always check rates with travelex
I always check rates with travelex. They are great to deal with.
June 4, 2026
Reply from Travelex Insurance Services
Your customer experience is very important to us at Travelex Insurance.
Thank you for choosing Travelex!
Made a phone call to customer service
Made a phone call to customer service. Christina answered my questions, quickly. Was not put on hold, call was answered right away.
April 6, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to review us at Travelex Insurance! We’re so happy to hear that you got answers to your questions.
Wishing you safe travels!
We have been using Travelex exclusively…
We have been using Travelex exclusively for our photography trips all over world, they are supportive, always available.
January 22, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We’re so happy to hear you're a customer.
Safe travels!
Simple and straightforward
Simple and straightforward. Easy to understand and get what I need quickly.
June 2, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use.
Sincerely,
Travelex Insurance
Am impressed
Travelex has come through for me twice this year: once because I got pneumonia 6 weeks before a European ski trip and once because a flight home from western Canada was cancelled and I had to rebook on a different airline to get home. Very impressed with their service.
March 15, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post! We’re happy to hear about your positive claims experiences. Customer service is very important to us at Travelex!
Wishing you sale travels and thank you for choosing Travelex Insurance!
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us at Travelex Insurance.
Wishing you safe travels!
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us! We love protecting your clients' travel dreams!
Thank you for choosing Travelex Insurance.
Easy process.
June 1, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. Your customer experience is very important to us at Travelex Insurance.
Safe travels!
Thorough insurance for families
Thorough insurance for families, highly recommend. Would not travel without it!
June 1, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback on Trustpilot. We’re glad to hear that you would not travel without it and that the plan options helped you choose the right coverage for your family and your trip!
Wishing you safe travels and thank you for choosing Travelex Insurance Services!
ease of enrollment & guidance of…
ease of enrollment & guidance of representative over phone.
January 6, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post we will pass along your praise to the representative that helped you!
Safe travels and thank you for choosing Travelex Insurance!
FAST PROCESS I RECOMMEND THIS INSURANCE…
FAST PROCESS I RECOMMEND THIS INSURANCE FOR YOUR TRAVEL NEED
May 29, 2026
Reply from Travelex Insurance Services
Thank you for posting on TrustPilot! Wishing you a safe journey and a relaxing vacation when you arrive!
Sincerely,
Travelex Insurance Services
Simple quote and application
May 28, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us. We’re glad to hear that you found our website easy to use!
Safe travels and thank you for choosing Travelex Insurance Services!
ordering insurance
easy to navigate & understand options for insurance coverage, reasonable cost, added peace of mind, thanks
May 27, 2026
Reply from Travelex Insurance Services
Thank you for sharing your feedback with us! We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Safe travels and thank you for choosing Travelex Insurance!
Process straight forward with…
Process straight forward with appropriate options for our needs. Price reasonable.
May 27, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post and review us. We’re glad to hear that you found our website easy to use and that the plan options helped you choose the right coverage for your trip.
Wishing you safe travels and thank you for choosing Travelex Insurance!
Great (Short) phone call with rep
Short phone call with rep, Haley, was great! She understood our questions and quickly answered them.
May 27, 2026
Reply from Travelex Insurance Services
Thank you for taking the time to post. We’re so happy to hear that you got answers to your questions. We will pass along your praise to the representative that helped you!
Safe travels and thank you for choosing Travelex Insurance!
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