Best ever service
Fantastic service from James and team in Belfast today
March 1, 2026
Unprompted review
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Company details
Written by the company
As a travel and holiday consultant with over 50 years of experience, we at Travelfinders have a long-standing tradition of making holiday dreams a reality. Our founder, Farley Shelkin, remains at the helm of our business, bringing his wealth of knowledge and expertise to each and every transaction.
Contact info
2 - 4 Reede Road, Dagenham, RM10 8DP, London, United Kingdom
- 020 8517 5353
- thusy@travelfinders.co.uk
- travelfinders.co.uk
4.0
Great
12 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Do not book with this travel agent
Do not book with this travel agent
I requested certain Stipulations when I booked.The Stipulations where not meet. Then I contacted ABTA. Then arbitration.( £150 cost ). I won, then travel agent appealed against the decision. Arbitrator ruled in my favour for a second time. . ABTA had to force them to make payment. 14 months of grief. Owner thinks he’s some sort of back street solicitor. YOU HAVE BEEN WARNED. AVIOD.
July 7, 2025
Unprompted review
Reply from Travelfinders
Dear Mr HomerResponse from Travelfinders
Thank you for your feedback.
We are sorry to hear that you remain disappointed with your holiday experience. As you note, this matter was reviewed through the independent ABTA Arbitration Scheme, which is designed to resolve disputes fairly and impartially.
The issue related to a customer request regarding room facilities, which unfortunately could not be met on arrival due to hotel allocation constraints beyond our direct control. We are only a travel agent who assisted the booking but it was the hotel that did not make that allocation to your booking in line with the price range of your booking. It was not a guranteed ac roo booking. We did, as you are aware made many request on your behalf to the hotel but it was subject to availability. The arbitration process has now concluded.
Travelfinders has been operating for over 40years and takes great care to provide accurate information at the time of booking and to manage customer expectations transparently. Where specific facilities are essential, we always recommend selecting accommodation where such features are explicitly guaranteed in writing.
We regret that this experience did not meet expectations and wish the customer well going forward. You should have received your part refund.
Found Jo very welcoming
Found Jo very welcoming. Jo took the time and effort to help me find what i needed for my holiday. Never once did she try to sell me anything. Just helped me through the process. Took the nerves away
November 4, 2025
Unprompted review
We have been using Travelfinders for…
We have been using Travelfinders for many years - Farley is amazing - always answering our queries promptly, super efficient and very knowledgeable - highly recommended and helpful.
October 30, 2025
Unprompted review
Reply from Travelfinders
thanks for sharing your great experience
I have used Dagenham Travels on…
I have used Dagenham Travels on numerous occasions and have always found them to be efficient, polite, extremely helpful and overall extremely good at their job. Farley & Jo are a credit to the company
September 16, 2025
Unprompted review
Absolutely brilliant travel agent
Absolutely brilliant travel agent. Have used for many years and they’ve never disappointed us. Very professional and very helpful.
August 7, 2025
Unprompted review
Jana at Travelfinders Ceylon
Was planning a trip for friends who are going to SL for the first time. Jana from travelfinders celon was amazing and extremely knowledgeable. They offered a value for money 5 * package that outbeat all available online travel and tour platforms. This is why one needs a personalised travel agent. They also offer a 24 hour personalised concierge service for all their clients on tour. I strongly recommend anyone travelling to contact them. They have offices in UK and Sri Lanka.
April 22, 2025
Unprompted review
Had the most incredible holiday
Had the most incredible holiday. Just go back. We went to St Lucia for 10 days and it was one of the best holidays of my life. It was booked through Dagenham Travel who helped make it so easy for us.
November 14, 2024
Unprompted review
Highly recommended
I found answers to all my questions, I felt welcome, I received explanations for the offers. Professionalism, seriousness. Highly recommended!
November 26, 2024
Unprompted review
Very reliable and pleasant.
December 15, 2023
Unprompted review
Great Team
A Friendly and helpful team with a great leads person in Farley. Totally satisfied with the experience and. A seamless experience and excellent service.
October 13, 2023
Unprompted review
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