AWFUL. Zero support in a real emergency. I can only echo what has been said in all other one-star reviews. This company uses generic, robotic answers and shows zero flexibility or compassion when... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid for an extra in-flight service at this website and after I confirmed with the airline company they told me that my ticket does not include that service????? and I paid more that 100 euro at... See more
Company replied
I had booked a ticket from hong kong to bangalore and it is an emergency situation The ticket is at 28th october 2025. This cheap amd fraud company named travelfrom is not responding and is just ke... See more
Company replied
WARNING ⚠️ Absolutely disgusting behavior regarding refund. I had cardiac arrest went to hospital I received a no fit to fly letter. Now they want me to send that my partner was also not fit to fly. I... See more
Company replied
Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they took 250 euros from me
they took 250 euros from me: BXW7U1DR. and there are no tickets. I just asked them give my money back but my money is not back since 1 day. The thing is prices are getting higher and higher and they just blocked my money. keep saying "oh we understand you feel bad because you coyldn't buy cheap tickets from us" etc. etc
NO! The problem is you simply took and blocked my money! I don't care if you don't sell cheap tickets! Just don't take money if you are not selling a ticket! I see all posts similarly so do NOT rely on this firm!
July 7, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Can Gunendi,
Thank you for contacting us and sharing your experience. We sincerely apologize for the inconvenience you have experienced.
We understand your frustration about not having tickets.
As for the delay in refunding your money, we recognize that this is unacceptable. Rest assured, we make processing your refund as soon as possible a priority. We regret that this may have had an impact, especially given the price increase.
The refund was made today. Usually, the funds are transferred to the buyer's account within 1-3 working banking days. If after the end of this period the funds do not arrive in the account, we will provide you with confirmation of the return. You can use it to check the status of the transaction in your bank.
Your feedback is important to us in order to improve our services and we aim to ensure that similar issues do not reoccur.
Once again, we apologize for the inconvenience and thank you for your patience.
It is the first time and maybe the last…
It is the first time and maybe the last time I use your services.
The ticket price increased just after i completed my personal data and before I completed the payment.
Tickets prices do not just increase when a customer is filling in personal data. By the way, I did a new search for the same ticket on my other device and it showed the previous low priced ticket...
I am not after any compensation or reply, I am just raising a flag...
July 6, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Karim,
Thank you for your feedback. We apologize for the inconvenience you experienced with the price change during your booking process. Ticket prices can fluctuate based on airline availability and demand. We understand how frustrating this can be and are continuously working to improve our services.
If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team.
10/07
According to the personal information provided by you, the tickets were successfully issued and sent to the buyer's e-mail address under the specified order number.
Reply from Travelfrom.nl
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our service. Providing good and quick service is our top priority, and we are glad everything went smoothly for you.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
After a canceled flight
After a canceled flight, I had to book two new flights on my own initiative to get to my destination. These tickets were refunded in no time. Thank you Oksana for the excellent service!
May 24, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your experience with us. We're sorry to hear about your canceled flight, but we're glad that you were able to book new flights and reach your destination. It's great to know that the refund process was swift and that Oksana provided you with excellent service.
Your satisfaction is very important to us, and your kind words will be shared with Oksana and the team. If you need any further assistance, please don't hesitate to reach out. We're here to help!
I wanted to change my return ticket and…
I wanted to change my return ticket and costumer service, Yuliana, helped me very well.
May 24, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Zeinab Sadati,
Thank you for sharing your positive experience with us. We're delighted to hear that Yuliana provided excellent assistance with changing your return ticket.
Your satisfaction is our priority, and it’s great to know that Yuliana was able to help you effectively. We’ll be sure to pass along your kind words to her and the rest of our team.
If you need any further assistance, please don’t hesitate to reach out. We’re here to help!
Never book by travelfrom please…
Never book by travelfrom please people,they are scammmers,I am waiting for months for my money,I bought tickets from them and they canceled a few hours before the flight,I am stille waiting for my money.They are scammers don’t people.This is my reservationnumber:N:E8TUSR1C
February 22, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Mourad,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
13/05
We sincerely apologize for the inconvenience you've experienced regarding your refund for the canceled tickets. We understand the frustration and disappointment this situation has caused you, and we truly regret any inconvenience it has caused.
While we haven't received a refund authorization from the airline for your tickets, we want to assure you that we value your trust and satisfaction as our customer. Therefore, we have made the decision to issue a refund to you directly from our agency. You should expect to see the refund reflected in your account shortly.
On the part of our agency, the return was carried out today, May 13th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.
We take allegations of scamming very seriously and assure you that it is never our intention to deceive or mislead our customers. We strive to provide excellent service and transparent communication at all times.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for bringing this matter to our attention.
you need to READ this before reserve a ticket with them
I reserved a ticket with them for a flight after 4 days. I didn't receive the ticket, so I contacted customer service, and they told me the confirmation would come after 48 hours. Subsequently, I requested a refund, but I didn't receive a response. Later, I received an email stating that they couldn't provide me with the ticket, and still, there was no refund. I had plans to travel in 4 days. In conclusion, they don't actually have tickets; they advertise an old price on Skyscanner, and when you make a payment, they make you wait for 48 hours before informing you that they couldn't provide the ticket. As a result, you're left waiting indefinitely for a refund. It's a big scam. I have screenshots of everything, and I've already contacted my bank. I will report this fraud everywhere until I receive my money back. When I read the reviews, I thought people were exaggerating, but now that I've experienced it myself, I urge you to save your money.
Edit on 8th of May. I got my refund in short period of time.
May 6, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Mohamed Youssef,
We sincerely apologize for the inconvenience you have experienced. After reviewing our records, we found four orders matching your personal details for 2024. All these orders were successfully issued and services provided. However, it seems that there was a disagreement with one particular order that caused you difficulties.
We are sorry that you did not receive your ticket as expected and that there was a delay in communication regarding the confirmation and refund process. Please accept our apologies for any disappointment or inconvenience this may have caused.
We take your feedback seriously and are working hard to investigate the issue further to understand what went wrong with the specific order in question. We value your trust and are committed to providing transparent and reliable bookings for all our customers.
If you could provide us with additional details or screenshots related to your booking, it would greatly help us to resolve this issue effectively. Rest assured, we are actively working to resolve this issue and ensure that you receive the refund you are entitled to promptly.
Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to correct this situation. If you have any further questions or concerns, please do not hesitate to contact us directly.
Thank you for bringing this to our attention and we hope to resolve the issue to your satisfaction.
Reply from Travelfrom.nl
Dear Jamy,
Thank you for your positive review and kind words about Andriana Nosal! We're delighted to hear that you had a great experience and received helpful assistance from Andriana.
At Travelfrom, providing excellent service is our top priority, and we appreciate your feedback. We'll be sure to pass along your appreciation to Andriana and the rest of our team.
If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
Thank you for choosing Travelfrom. We look forward to serving you again.
Quick and complete
Had a very simple question: my bank payment (CC) seemed to have stalled, redirect after payment didn't work. The lady helping me was very well mannered and got back to me promptly with all the info I needed.
April 21, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Robin Wiersma,
Thank you for your positive review and for sharing your experience with us. We're delighted to hear that you found our service quick and complete.
We apologize for any inconvenience you experienced with your bank payment, but we're glad that our team member was able to assist you promptly and effectively. Providing excellent service is our priority, and we appreciate your kind words about the manner and efficiency of our support.
If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help!
Thank you for choosing Travelfrom. We look forward to serving you again.
Despite all the bad reviews my…
Despite all the bad reviews my experience was good. There was an error after doing the payment which didn't redirect me to the confirmation page. Customer service was swift with their reply (Sofia Melnyk) and sent me the e-tickets immediately. Shortly after also received the confirmation email
April 15, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Danny,
It's great to hear that despite the negative reviews, you had a positive experience with our service. We apologize for the error you encountered after payment, but we're pleased that Sofia Melnyk from our customer service team was swift in responding to your issue and promptly sent you the e-tickets and confirmation email.
If you have any further questions or need assistance in the future, please feel free to reach out to us. We're committed to providing excellent service and ensuring your satisfaction.
Thank you for choosing us. We look forward to serving you again!
My flight got cancelled and it is…
12/04/24 - My flight got cancelled and it is taking 8 months and counting for them to give a refund of the ticket.
17/04/24 - Although it is taking 8 months for the airline to refund my money to travel form or to inform travel form. 1 day after writing this review the airline suddenly refunded the money back to travel form so they instantly can give me back my money for my cancelled flight.
I will never book with them because they try to delay and hope you forget or leave it and steal your money unless you write bad reviews!
April 12, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Matthijs Brand,
We urgently check your order information and the status of your refund. We ask you to wait a little longer.
We will update our answer here as soon as possible.
UPDATE 15/04
We are sorry to hear about your unpleasant experience with the delayed refund for your canceled flight. Eight months is an unacceptably long wait and I understand how frustrating this situation can be.
Please note that we take your feedback seriously and aim to resolve this issue quickly.
We sincerely apologize for the delay in refunds. On the part of our agency, the return was made today, April 15. Usually, funds are credited to the buyer within 1-3 business days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for bringing this to our attention and once again I apologize for the inconvenience. We appreciate your patience and understanding.
Horrible website and communication
Horrible website and communication. Never saw something so complicated before. It's like they actively try to make it impossible to view your flight booking details.
April 9, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Karsten Madsen,
Thank you for reaching out to us regarding your experience. We sincerely apologize for any frustration or inconvenience you encountered while trying to view your flight booking details on our website.
We strive to provide a user-friendly experience and effective communication for all our customers, and we regret that we fell short of meeting your expectations in this instance. Your feedback is extremely valuable to us as it helps us identify areas for improvement.
Regarding the online flight registration, we're glad our specialists were able to provide you with comprehensive information about the flight check-in process. We appreciate your patience and understanding.
We are actively working to address any issues with our website and communication processes to ensure a smoother and more transparent experience for our customers. If you have any specific concerns or need further assistance with your booking details, please do not hesitate to contact us directly.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to improve your experience with us.
Good experience
The flight ticket was issued quickly and I could make my check in on the official airline website right away
April 7, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your positive experience with us! We are thrilled to hear that you had a smooth and efficient booking process with us, and that you were able to check in promptly on the official airline website.
At Travelfrom, we strive to provide excellent service and make the travel experience as seamless as possible for our customers. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again for your future travel needs.
Thank you once again for choosing us!
Price increases when you want to pay
The price looks fair but when you want to pay the price increases very sharply; this really feels not like a price update but like a scam willingly programmed by crooks.
April 6, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Rip off
Booked a flight with them, after 4 hours I received an email saying that they could not get the tickets. Terrific, never again
April 2, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Gustavo,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
UPD 4/04
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
Ordered tickets for Emirates was…
Ordered tickets for Emirates was already sold out unfortunatly.
Got my money back within 2 days.
Thank you Sara
April 2, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback! We apologize for the inconvenience caused by the sold-out tickets, but we're glad to hear that Sara could promptly assist you with the refund process. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Quick response is helpful.
March 28, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jeffrey,
Thank you for your feedback! We're glad to hear that you found our response quick and helpful. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
I was realized just after book a flight…
I was realized just after book a flight that the passenger information was wrong. So I asked for service team to update correct information and Marianna kindly supported it immediately. I am waiting for ticket but I am already satisfied with serivce team. Thank you for your help.
March 27, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Jongbum Kim,
I'm glad to hear that Marianna was able to assist you promptly with updating the passenger information. Our team strives to provide efficient service to ensure a smooth booking process for our customers. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing our service!
Cheap and fast!
March 26, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your feedback! We're glad to hear that you found our service affordable and efficient. If you have any questions or need assistance in the future, feel free to reach out to us. We're here to help!
Great customer service but strange booking system
I booked a flight with Travelfrom and didn't receive a confirmation email so I messaged them on their live chat: Andriiana confirmed I would receive a confirmation in 48h but I panicked because I read all the negative reviews on Trustpilot. Not much later I received an email from Oksana saying that the flight I booked wasn't available but that they were able to offer me a cheaper one or a full refund. I opted for the full refund because again I was stressed by all the bad reviews. Finally I received my refund in less than 24h.
I agree that it is unusual to accept bookings without having the certainty they can secure the spots on a flight, but I have to say their customer service has been extremely friendly and responsive! If I hadn't checked Trustpilot I would have most probably accepted the alternative flight and kept my booking with them.
March 21, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for sharing your experience with us. We're glad to hear that our customer service team, including Andriiana and Oksana, was able to assist you promptly and effectively, despite the initial issue with your booking confirmation. We apologize for any inconvenience caused by the delay in receiving the confirmation email and the uncertainty regarding the availability of the flight. Your feedback regarding the booking system is duly noted, and we will strive to improve our processes to ensure a smoother experience for our customers in the future. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
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