travelgenio.com Reviews 

Easy, quick and cheap. I will repeat for sure!

I actually have two separate and horrible experiences with this company. #1Why in the lords name are you not able to enter more than 13 characters for your first name??? They state its because some airlines only have small space on their tickets or some bs like that... Strange how I have never in my life encountered this with an other company then!? So for me, a person with a middle name (which really is NOT that uncommon) it domes up to 16 characters. Well. They also state no abbreviations, nicknames or shortening of names. But do they offer a solution to having more characters than allowed? No! This is what they do: They want you to enter what you can or put your middle name with your last name or something like that so that eventually you will not be allowed to fly. Then they will suggest you cancel your ticket and buy another one, but wait, you will only get 10% refund on your cancellation. Money in the pocket for travelgenio!!

#2 So my second time I encounter them, I call when Im about to book my ticket. After 30 min waiting, I get to talk with a Spanish woman. I ask what I can do about the problem, but she tells me its impossible, she will have to book the ticket for me. Uhm...okay, sure. So we proceed with the booking and now, she says, you will just have to click the link I sent you and pay the fee of 370 Euro, I take no extra charge for booking online. Euuuhm...370 Euro? I was buying it online for 148 Euro! Oh, nono...that must have been a mistake on the server miss, the correct price is 370 Euro so if you can just pay... Thats when I said no thanks and hung up. I used a different company and bought my tickets easily for 155 Euro.

It is important that we as consumers don't allow these thieves to carry on like this. I will do my best to tell as many as possible so they can stay away and I hope the rest of you will as well!

I missed my flight. It was my fault. No refund or help rebooking was offered, which I expected and understood.

However, the people on the customer service line were extremely rude. I was standing in the middle of a crowded airport and asked the agent to speak up a bit so that I could hear her. All she said was "no". I asked her if she meant no as in she won't speak any louder for me. Answer: "yes". One word answers, no effort to make things run more smoothly whatsoever.

When asked what my options were at that point? When I asked who I should talk to next? When I asked if there was anything more that can be done? She just kept repeating "I can't do anything with this ticket right now." It was like talking to a recording. Only after I got aggravated and insisted on more information did she put me on hold without warning and came back only to say "I can't help you, sir. Goodbye."

It's one thing if a travel agency can't help you rebook a ticket or do more with a missed flight, but their customer service people were dismissive, rude and unwilling to move any part of the process forward. Once Travelgenio has your money, they clearly don't care about you anymore. Steer clear!

Note: If you've had a bad experience with Travelgenio and you booked them through Kayak or a similar site, be sure to contact that site and share your bad experience with them too. They deserve to know what these guys are doing!

I've lost one day in Paris airport, paying for the hotel and re-scheduling all my trip because of this website!

I bought Montenegro Airlines / Air France flight on their website, with 1.1 hour connection time. But while my 2nd flight was a long-distance (Paris - Miami), Air France closed check-in desk 1 hour before, not 40 minutes as usual. So it was actually impossible to check-in for the next flight in time.

At the same day I wrote a claim to Travelgenio customer support (ticket number #549929), by so far a month has passed and they never replied.

I would not recommend anyone to use their website again, in the best case you will just loose time and money.

This website is a scam. They announce lower prices but when it's time to pay the price goes up by $100 ?! They couldn't process the payment with my bank of america visa card for my ticket but they were able to charge me a BIG hidden fee ($65) as a separate transaction on that same card ?! Not mentioned anywhere in the checkout process or in the emails...my ticket was cancelled but they "couldn't" refund that addionnal hidden course...BEWARE SCAM !!

Ce site web est une arnaque. Ils affichent des prix plus bas mais quand c'est le moment de payer le prix augmente de 100$ ?! Ils n'ont pas été capable de completer le paiement du billet avec ma carte visa bank of america mais par contre ils ont bien réussi a prendre 65$ de frais cachés sur une transaction séparé sur cette meme carte ?! Ce frais supplementaire n'est indiqué nul part pendant l'achat ni sur les emails de confirmation...mon billet a été annulé mais il ne "pouvaient pas" me rembourser ces frais cachés en plus .... ATTENTION ARNAQUE !!

Este website é um roubo. Anunciam preços baixos até o momento de pagar, aumenta de $100 ?! Nao podem completar o pagamento do bilhete com meu cartao visa do bank of america mais consigeram cobrar uma taxa escondida como transacao separade de $65 neste mesmo cartao ?! Essa taxa extra nao aperece no site na compra nem nos emails de confirmacao...meu bilhete foi canelado mais "nao podem" cancelar esta tarifa extra.... CUIDADO LADRAO !!

I reserved flights for 12th Oct. but I had to cancel it, so I asked them to cancel my reservation 4 days before. I paid for the insurance for cancellation so, I could get back 80% of my payment. As soon as they replied about the cancellation but, later on, every time different person answered on my cancellation and demanded our reservation numbers and names for several times. And the replies were delayed and finally they asked me to send the cancellation request from my registered email address after my flight schedule.
Now, they told me I had to cancel the flight before 24 hours, so they are not going to refund my payment finally. Maybe it is there normal way to rub the customer's money.

Impossible to get in contact with. They do not correspond mail.
Shortly after booking my trip that included a change of aircraft, there vas a change in times so I got stok in Madrid. Had to get my bank to demand the payment for the ticket back, then to buy a new journey with another company.
Many wasted hours. Never use this company.