Warning! Dont Use! We droped our backpack in to some water on our overseas holiday, both cameras were written off, on top of the $200 excess TID then depreciate the value of one of our cameras by... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi TID We recently journeyed outside Australia for a month and I literally forgot about Travel Insurance. So while sitting at Kingsford Smith Airport I quickly organised our travel insurance through... See more
Company replied
Never needed to engage travel insurance before our latest trip whereby my GF broke her collarbone. We didn't end up needing to make a claim as Vietnamese medical costs we so low (lower than the exces... See more
Company replied
I would not use anybody else and would highly recommend TID to anybody! We needed to claim on our insurance when we got stuck in Bali last year and TID were excellent! We spoke to many people who ha... See more
Company replied
Company details
Information provided by various external sources
Australia's #1 Online Travel Insurance Provider.
Contact info
Level 21, 680 George Street, 2000, Sydney, Australia
- 1300 843 843
- info@tid.com.au
- travelinsurancedirect.com.au
4.0
Great
406 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice price and great cover
Was covered for connecting flights even though it was not within policy. Communication was great and would return again. Thanks
March 20, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi Andrew,
Thanks for the review. Sorry to hear about the issues with your connecting flight, however I'm really pleased to hear you were happy with our cover and claims process. Hope you have fun planning your next holiday.
Ash, Customer Experience Manager
www.tid.com.au
Second claim in 10 years with TID and they have both been easy and successful
I contacted TID by email while still away to notify that I had incurred a loss and to find out what to do. They gave me helpful information and stated that my item was covered, subject to submitting substantiating paperwork, which I did on the first day after returning. I have been notified 4 days later that the claim is accepted, and payment will be made shortly. Excellent service and cover!
March 10, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi David,
Sorry to hear you had to claim, hope it didn't disrupt your holiday too much. On the other hand, I'm very pleased to hear how happy you were with our service and claims process. Thanks for taking the time to share your experience with us and we look forward to hearing from you when you are ready for your next adventure.
Ash, Customer Experience Manager
www.tid.com.au
Rare excellent service.
I've dealt with very few companies in 25 years or so that I've been so impressed with. I'm happy to recommend TID to friends (and have done so).
March 10, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi James,
I'm delighted to hear we have been able to impress you. Thanks for the kind words and for recommending us, we appreciate it.
Ash, Customer Experience Manager
www.tid.com.au
Great price and hassle free claim
My husband and I required medical attention whilst on holiday in Thailand in October 2016. We paid the bill ourselves and then when we got back to Australia submitted a claim for reimbursement via TID. Although, there was an issue in uploading the documentation , which I think was a computer glitch, I went back a while later and it worked successfully. The claim was approved within days. We use TID for all our trips - overseas and for cruising. Highly recommend.
March 6, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi Sandra,
Sorry to hear you both needed medical attention whilst overseas, hope it didn't put too much of a dampener on your holiday. I'm however delighted to hear how happy you were with our claims process (well, glitch in uploading documents notwithstanding). Hope you have fun planning your next holiday, we look forward to hearing from you then.
Thanks for the review and for recommending us, we appreciate it.
Ash, Customer Experience Manager
www.tid.com.au
They actually paid!
These days it's a relief to find an Insurance Company that actually pays up when a claim is made! No fuss. No extra questions. No trying to wriggle out of paying out-of-pocket costs. We had receipts, Jet Star had paid their refund first, and TID paid the rest within 10 days of submitting the online claim. So, if you go with TID and have a genuine claim to make, ensure you keep all out-of-pocket receipts and submit a true/accurate account of the reason for the claim. Too easy.
March 6, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi Carolyn,
Thanks for taking the time to share that wonderful feedback with us, we appreciate it! Whilst I'm sorry to hear you had to claim (hope it didn't impact your holiday too badly), I'm delighted to hear just how happy you are with the claims process. We try to make it as simple as possible so its great to hear feedback like this. If you haven't already, be sure to check out our app Tripwise. Its free to download and provides you with not only important policy and emergency contact details but also handy travel tips and advice for your next adventure.
Ash, Customer Experience Manager
www.tid.com.au
Ski Holiday
One of children experienced Altitude sickness. After a visit to the ED department in Aspen Colorado and a A$2400 bill, I was preparing myself to have the usual battle insurers.
I was pleasantly surprised that TID proven me wrong. They paid the claim in full and very expeditiously.
I friend told me to pick the insurer who has the best claims record because all the other "benefits" are window dressing!! I would recommend TID.
February 7, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi Tony,
Sorry to hear your child became unwell, hope it didn't spoil the holiday for them. I'm delighted to hear how happy you were with the service you received from our Emergency Assistance team. Your friend is wise indeed! Thanks for recommending us, we appreciate it. Hope you have fun planning your next holiday, we look forward to hearing from you then.
Ash, Customer Experience
www.tid.com.au
Fair, thorough and great communication
I had to make a claim for a theft, and after submitting my claim, was asked to provide further information and evidence. The request was reasonable - and I was happy to gather further documentation in order to assist the assessor. Great communication all through the process with clear indications of depreciation. Once again, TID has saved my butt while traveling the world!
January 31, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi RM,
Sorry to hear you had to claim for theft, hope the incident didn't impact your trip too badly. I'm however pleased to hear you were happy with our claims process.
We try to take the stress out of the process and make it as transparent and simple as possible so its good to hear feedback like that.
Ash, Customer Experience
www.tid.com.au
fairdinkum
The whole process from getting the insurance to making the claim was fairly easy and reasonable. Lossing you stuff on your trip is never good but having a TID insurance policy gives you peace of mind with which you can still enjoy your trip.
January 20, 2017
Unprompted review
Reply from Travel Insurance Direct
Hi Rudra,
I'm delighted to hear we were able to provide you with that peace of mind. Glad to hear you are happy with the claims process and thanks for taking the time to share your feedback with TID.
Ash, Customer Experience
www.tid.com.au
An Insurance company that works!
We have taken over a dozen policies with TID and have had a couple of claim experiences and service is prompt and personal. The website is easy to navigate, the premiums are very competitive and for most travel circumstances, I believe, the cover is appropriate and adequate. I used to work in this industry so have a dual perspective - great from both sides. Would recommend TID to honest and typical travellers
December 15, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Mary-Anne,
Thanks for the kind words! I'm pleased to hear just how happy you have been with our service and coverage. If you haven't already be sure to check out our app Tripwise. Its free to download and provides you with handy travel tips and advice. Thanks for your loyalty and we look forward to hearing from you when you are ready for that next adventure.
Ash, Customer Experience
www.tid.com.au
Simple good value travel insurance
We found the web site very easy to navigate and the requirements simple to meet. We have been fortunate that we have not needed to claim, but feel confident that the claim process would be just as straight forward.
December 15, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Graham,
It's great to hear you are happy with the ease of set up and value for money. Sounds like your trip went quite smoothly but if you do ever need assistance just know that our Customer Service and 24/7 Emergency Assistance teams are on hand to help. Thanks for the review.
Ash, Customer Experience
www.tid.com.au
Got there in the end but it took awhile
I had to fly home for a funeral and still had months left on my trip, I called and got one version of what I needed, I tried to get it in writing but didn't have time as it takes about 24hrs+ to get an email reply.
After I returned from the funeral and was told no new paperwork was needed the claim moved through to the claims team who said I needed more information. The form they wanted to be filled out made no sense for the circumstance (did the doctor advise them not to travel - but they weren't the one travelling...etc), I got a letter from the doctor and luckily it was sufficient and they held up their end of the deal.
I would use this company again but get more information than told I needed over the phone. Get more letters and reports than asked for and hopefully you should be ok.
December 13, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Lisa,
My condolences, I'm sorry to hear about your loss. Glad you were happy with the claim outcome in the end but I'm concerned to hear about your experience with our claims process. I do however appreciate that you took the time out to share that frank feedback with us, it's one of the ways we improve our service and processes. I would like to look into your claim and pass feedback onto Management in our Claims department. If you would like for me to do this, please provide me with your claims number ash@tid.com.au
Ash, Customer Experience
www.tid.com.au
Everything worked well
Buying online, getting information and making a claim couldn't have gone smoother.
December 13, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Ray,
Thanks for the review, glad to hear you are happy with your experience.
Ash, Customer Experience
www.tid.com.au
15days Cruise to PNG
Easy to procure comprehensive insurance and competetive price
December 2, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Penny,
Hope you had a great cruise, 15 days to PNG sounds amazing! Thanks for the review and I'm glad to hear you were happy with ease of set up and pricing.
Ash, Customer Experience
www.tid.com.au
Helpful cheap service
Never needed to engage travel insurance before our latest trip whereby my GF broke her collarbone. We didn't end up needing to make a claim as Vietnamese medical costs we so low (lower than the excess) and we continued the trip. But the medical team engaged by TDI we friendly, caring and excellent. Good piece of mind. They checked up and followed up to see how she was doing. Again, we didn't need to claim but good to know the other services are covered.
December 2, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Shawn,
Ouch! Sorry to hear about your GF's collarbone, hope she is on the mend. It's good to hear you were satisfied with our Emergency Assistance team. It's important to have that peace of mind when travelling and I'm glad we were able to help you guys out in that respect. Have fun planning your next holiday (hope it isn't as eventful), we look forward to hearing from you then.
Ash, Customer Experience
www.tid.com.au
Good cover for low price.
Our TID travel insurance policy was affordable with a wide variety of cover. We have used this company a few times now and would recommend them to anyone wanting a great deal.
December 2, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Jill, Thanks for the review and thanks for your loyalty, we appreciate it! If you haven't already, be sure to download our app Tripwise. It's free to download and provides you handy travel tips and advice.
Ash, Customer Experience
www.tid.com.au
Travel Insurance that I wouldn't be without
I have been using TID for a few years now and luckily I have not had to make a claim. I was recommended TID from a friend who unfortunately had to claim and was so impressed with her cover and customer service received. I have never traveled without insurance. The cover options and policy amounts are very reasonable compared to others. TID makes the trip worth it. I love the app for quick reference and the handy fold printout to take with me of all the details. Their welcome home emails also are great too.
December 1, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Amy,
It's great to hear we were recommended to you, sorry your friend had to claim hopefully their holiday wasn't impacted too much. Thanks for the kind words, it's always nice to get feedback like that. Hope you have fun planning that next adventure, we hope to hear from you then.
Ash, Customer Experience
www.tid.com.au
great company to deal with
Whilst away traveling my daughter became sick and was hospitalized for 3 days. The claims process via the website was simple and the cla was processed without any problems. Would recommend this insurance and will certainly use them when traveling in future.
November 30, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Marius,
Sorry to hear your daughter became unwell, no doubt that would've been a stressful time for you all. Hope she is now well. I'm really glad to hear how happy you are with the claims process. Thanks for recommending us and we look forward from you when you are ready for your next holiday.
Ash, Customer Experience
www.tid.com.au
Exclusions due to the NZ Earthquake only declared after purchasing travel insurance.
Ok so admittedly I did only purchase Travel Insurance shortly before travelling but only after purchasing Travel Insurance with TID did they declare that there were some exclusions due to the earthquake in NZ. I think exclusions should have been declared before purchase. And then annoyingly they had the cheek to remind me that I should have purchased travel insurance at the same time as booking my holiday. Thanks for the heads up!
November 29, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Robin,
Thanks for taking the time to share that frank feedback, sorry to hear you were disappointed with your experience. As an insurer we cover events that are unforeseen an unforeseeable and when there is a major event impacting cover (i.e. earthquake, tsunami, volcanic activity etc), we stride to put a warning up on our website as soon as possible. Apologies if the reminder came across as annoying, that certainly isn't the intention. It is true however that we suggest to everyone that they get travel insurance at the time they start paying for a holiday, just as one might get car insurance at the time of buying a car. I hope that helps provide clarity on the situation, if there are any other concerns you have please feel free to get in touch with your policy number and I would be happy to look into it for you ash@tid.com.au
Ash, Customer Experience
www.tid.com
Great Insurance
I have always used this insurance company when travelling. Would recommend to everyone to use.
November 29, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi Cathie,
Thanks for recommending us, we appreciate it! Thanks for your loyalty, hope you have fun planning your next holiday.
Ash, Customer Experience
www.tid.com.au
great service.
TID is a company that provides a great service and I would recommend them to anyone.
November 29, 2016
Unprompted review
Reply from Travel Insurance Direct
Hi David,
Thanks for the review. I'm pleased to hear you are happy with the service, thanks for recommending us.
Ash, Customer Experience
www.tid.com.au
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.