Travelkingdom Reviews 

21
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

This have got to be the worse services ever and I think it is a scam and a fraud. I paid for a return ticket from Cameroon to Nigeria for my dad to attend my wedding which is tomorrow the 9th of Augus... See more

Rated 5 out of 5 stars

Very impressed with the service provided by Mohammad. I was looking at various web sites to find the most affordable fares to Uganda. The Travel Kingdom website worked well but unfortunately did not g... See more

Rated 5 out of 5 stars

I have been dealing directly with Mohammed Bilal. I have found him to be very helpful and proactive in sourcing the tickets for my elderly parents. He was proactive in suggesting wheel chair access an... See more

Company replied

Rated 4 out of 5 stars

I was shocked at the high high ticket prices to travel to Egypt this July but luckily Travel Kingdom found me a much better affordable price , the agent was pleasant & helpful & the booking was witho... See more

Company replied

Company details

  1. Travel Agency

Written by the company

We are a flights only travel agency based in UK offering flights from UK to all over the world. We pride ourselves in serving our customers with best flight offers and maintaining an excellent customer service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

21 reviews

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3.4

All reviews

(21)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

This have got to be the worse services…

This have got to be the worse services ever and I think it is a scam and a fraud. I paid for a return ticket from Cameroon to Nigeria for my dad to attend my wedding which is tomorrow the 9th of August. They have taken the money from account totalling £932.00, I have not received any ticket and nobody is responding to the emails I have sent neither is their number going through. Then I received a rude and unsympathetic email from someone call Waqas telling me that they cannot issue the ticket because the passenger is not the cardholder and that I should wire more money directly to them for a new ticket to be issued - I am still not the named passenger given that the money would have been coming from my personal account, not my dad. I will NOT recommend anybody to book any flight with this travel kingdom agent if at all they are a travel agent which I doubt. They are a fraud!!

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

I saw an advertisement on their website…

I saw an advertisement on their website advertising for flight to Ghana with BA. I made enquiries and paid for the flight. Only for travel kingdom to tell me those flight were no longer available. I asked for my money back but they were reluctant and instead they we’re trying to find me another flight because I was scared I wasn’t going to get my money back I took the offer they give me which cost me more than planned. I paid for two people. They ask for £50 and then pay the rest as they arrange with. You I was due a refund £314 but since December 2022 I am still waiting. They are not responding to my emails or messages on WhatsApp . Mohammed keep making excuses. When he wanted me pay he was constantly calling me
The fact that you have responded to say Mohammed is “
All of your calls were answered and you were already informed on this last month as well by Mohammad. He was and still is on holidays.” Mohammad is not on holiday air Morocco give refund when you cancel flight so why do you want to keep my money. It was okay forcing me to buy tickets from travel kingdom because I was scared I was going to loose my money. When the initial flight was not “available “ why did he not refund my money when I asked for it. You all scammers.

December 15, 2022
Unprompted review
Travelkingdom logo

Reply from Travelkingdom

Hi Perpetual,

Thanks for your review.
We appreciate all feedback positive or negative to help improve our services and to provide transparency to our customers. However you failed to mention the complete story.

Your did booked British Airways with us and paid for those flights. Unfortunately the booking could not be confirmed due to low availability as your flight was in December, the most high peak season and BA being the only direct flight option added to the problem.

However we apologized for the inconvenience and you were offered a full refund within a matter of minutes . There wasn't anything your were told which had shown us being reluctant to refund you.
Instead as a compensation we offered you an alternate indirect flight with an out of pocket discount just for the sake of making you our customer to which you happily agreed because your were offered a much better price than market.
How can you be scared when being told that you can have a full refund within a matter of seconds?

You canceled the third booking yourself knowing that it was non-refundable as this was sent to you in writing to which you agreed.

All of your calls were answered and you were already informed on this last month as well by Mohammad. He was and still is on holidays.

Just to let you know and you must remember this that to facilitate your bookings Mohammad stayed 2 hours after our office timings.

While we sympathize with you we do not take any responsibility for the consequences of decisions made solely by yourself.


Regards,
Sheraz

Rated 5 out of 5 stars

Brilliant & Good service

Brilliant & Good service, sheraz was very helpfull and find the best price which saved me a lots compare to other travel agent on high street..keep it up sheraz..A big Thank you...From munshi

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Very helpful explaining all travel requirements and Covid related documents required. Also the best price. What more could I ask for. Well done!

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

First class service

Very impressed with the service provided by Mohammad. I was looking at various web sites to find the most affordable fares to Uganda. The Travel Kingdom website worked well but unfortunately did not give flight times which was important to me, so I left the site. Mohammad telephoned twenty minutes later and sorted out my flights very quickly. Follow up with tickets etc was first class. Will recommend to my friends.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent work Mohammad Bilal

Excellent work Mohammad Bilal

I had to travel recently because my elderly father had been taken seriously ill back home. I attempted to secure a flight with various airlines and agents and was about to give up because ticket prices were ridiculously expensive due to summer prices! It was not until I stumbled across Mohammad Bilal at Travel Kingdom that I got my lucky break. Mohammad was swift, yet very patient, polite and sympathetic to my plight. Within minutes of contacting him, he managed to secure three different flights, all favourable and way cheaper that what had been quoted elsewhere. What I liked most about Mohammad was that he never game me any reason to doubt him (considering all the scams going around nowadays). He was very efficient and professional from start to finish and I secured the best deal I was extremely happy happy with. I had a safe journey and my dad is recovering well. I will definitely use Travel Kingdom again in future and would like Mohammad to be the agent! I recommend his services to anyone.

Thank you
Victor

August 9, 2022
Travelkingdom logo

Reply from Travelkingdom

Dear Victor,

We are delighted to hear about your experience with us and glad to be of service. Very happy to hear about your father's recovery, wish you both the best of luck and health.
We strive to provide top notch customer support to ,make people our lifelong customers and Heartwarming reviews like yours are just what keeps us going.

Thank You
Sheraz & Mohammad Bilal

Rated 5 out of 5 stars

I have been dealing directly with…Mohammed Bilal

I have been dealing directly with Mohammed Bilal. I have found him to be very helpful and proactive in sourcing the tickets for my elderly parents. He was proactive in suggesting wheel chair access and looked at number of stop overs and waiting times. Mohammed has always been available when I have had to call him and very helpful. I will certainly contact Mohammed first for any future bookings and would recommend his services.

August 5, 2022
Unprompted review
Travelkingdom logo

Reply from Travelkingdom

Dear Amrit,

We are glad to have served you and we do want to make you our customer for all your travel needs. Sir I would like to thank you in return for your utmost patience regarding the inconvenience to your booking.
I would like to thank you for your review and wish you the best of luck!

Regards,
Sheraz

Rated 5 out of 5 stars

mohammad Review

Mohammad was very helpful in locating the kind of tickets my wife and I needed.

Jonathan

August 4, 2022
Unprompted review
Travelkingdom logo

Reply from Travelkingdom

Dear Jonathan,

Thank you for your review. Glad to be of service and will continue to serve you in future.
Wish you the best of luck, have a safe and wonderful journey.

Regards,
Sheraz

Rated 4 out of 5 stars

I was shocked at the high high ticket…

I was shocked at the high high ticket prices to travel to Egypt this July but luckily Travel Kingdom found me a much better affordable price , the agent was pleasant & helpful & the booking was without any problems at all . Thanks Travel Kingdom

June 27, 2022
Unprompted review
Travelkingdom logo

Reply from Travelkingdom

Dear Colleen,

Thank you for your review. You are right about the high prices, unfortunately due to high demand the prices have gone to such heights which have never been seen before and according to the statistics they will be like that for some time. The only way to avoid that is to book in advance.
We are very happy that we got you a good deal and thank you for booking with us, Let us know about your any future travel inquiries and we will be glad to assist you.

Regards.
Sheraz

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