TravelKon Reviews 

906
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 730 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate how simple it is to purchase, download, and activate travel eSIMs for their various international trips. Travelers frequently mention that customer support is exceptionally helpful, responsive, and quick to resolve any initial setup questions. However, some customers also noted experiencing painfully slow internet speeds, data caps, or unexpected connection drops in certain destinations. A few reviewers mentioned that troubleshooting these frustrating connectivity problems took significant time without always finding a working solution for their devices. Others pointed out occasional difficulties with specific regional network compatibility during their travels.

What people talk about most

Service

Consumers find service to be positive, highlighting reliable connectivity and hassle-free activation during... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the prompt, helpful, and... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting how easy the eSIM is to purchase,... See more

Product

Customers consistently note positive experiences with product, highlighting great pricing, ease of purchase,... See more

Response time

Users describe satisfaction with response times, highlighting prompt and helpful support via WhatsApp and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the service for two recent trips and needed some support on connectivity for the latest. Reached out to the team via WhatsApp - no delays, informative, helpful and fast response which solved the... See more

Rated 5 out of 5 stars

We bought some data for a 4 week holiday in Europe - the process to purchase was simple, the online support adequate, and even though I accidentally gave myself the larger GB plan - purchased for my h... See more

Rated 5 out of 5 stars

Purchased the Europe UK e sim. Didn't have any problems with coverage on any of the countries we went to ( England, Wales, Germany, Austria & Chek Republic). it worked a treat. Used it with google map... See more

Rated 5 out of 5 stars

The ease with which the Esim was activated (as soon as I set foot in the country of destination , The Philippines was a relief. I then travelled to Bali and it worked instantly on landing. I will... See more


Company details

  1. Telecommunications Service Provider

Written by the company

TravelKon – Australia’s #1 Travel SIM & eSIM Provider Say goodbye to expensive roaming fees and hello to stress-free travel with TravelKon’s top-rated eSIMs and SIM cards. Trusted by over 100,000+ happy travelers, we offer fast, reliable coverage in 150+ countries, including Japan, South Korea, Europe, the USA, Southeast Asia, the UK, and beyond. With instant activation, 24/7 customer support, and a 100% satisfaction guarantee, TravelKon ensures you're connected the moment you land. Founded by Aussie travelers, for travelers, TravelKon was the first in Australia to offer eSIMs — and we’ve led the way in innovation, value, and customer care ever since. Join the growing community of travelers who trust TravelKon for seamless global connectivity. #StayConnectedWithTravelKon and make every trip worry-free.


Contact info

4.8

Excellent

TrustScore 5 out of 5

906 reviews

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4.8

All reviews

(906)

722 reviews in the last 12 months

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Rated 5 out of 5 stars

European coverage for a great price

We bought some data for a 4 week holiday in Europe - the process to purchase was simple, the online support adequate, and even though I accidentally gave myself the larger GB plan - purchased for my husband - it all worked out in the wash! Will be using Travelkon again for future travels.

July 1, 2026
Unprompted review
Rated 2 out of 5 stars

Not unlimited, fast or 5G/4G most of the time.

Bought this sim as it pushed the whole UNLIMITED DATA and would work in plenty of countries as I was in 9 countries in Europe and there for almost 2 months.

Yes the eSIM does work and yes it does allow you to use the internet, but it is mostly 3g or Edge (E - pre 3g internet service) and the unlimited part quickly becomes not so true as it is caped at 1.5gig per day, which use to be a lot, but not these days and even before you hit the cap, it is dreadfully slow.

After a couple of weeks, my service with this sim stopped connecting to the 5Gor4G service and would only ever work with 3G. I knew this was not because of my coverage as other people that were with me were almost always on fast 4G or 5G.

I did speak to customer service via text and couple of times they fixed the situation by changing my esim, but locking it to one country and limiting my data usage further.

In any case, I ended up just deleting the esim and turning on my roaming from my Australian mobile service and it worked perfectly. Will just use roaming on future, more expensive than these eSIM’s but they work and provide good speeds and reasonable data allowances.

August 7, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

Thank you for sharing your experience. We’re sorry to hear you were frustrated, and we’d like to clarify a few points based on our records.

Your original eSIM was used every day from 24 June to 29 July, with approximately 59.3 GB of data used over 36 days. This averages around 1.65 GB per day, exceeding the 1.5 GB daily high-speed allowance under our Fair Use Policy. Once this allowance is reached, speeds may be reduced, but the service remains available.

During troubleshooting, our team tried several solutions, including providing a replacement eSIM on a different network. We later identified that a VPN profile on your device may have been affecting the connection. After removing it, you confirmed that the service was working again.

Our records also show that the replacement eSIM was then used from 30 July to 3 August, giving you a further 5 days of service.

We understand that slower speeds can be frustrating, and we’re sorry the experience did not meet your expectations. However, the records show continuous usage throughout the original 36 days, followed by another 5 days on the replacement eSIM.

Thank you for your understanding.

Rated 5 out of 5 stars

Very good service

TravelKon has very good coverage. I used it from 23rd June to 10th July and didn’t have any issues at all. Everything worked really well.

The only thing I didn’t like was the eSIM activation process. You need to scan the QR code and activate the eSIM before your travel/landing date, and then start using it. I would prefer an option where I can install the eSIM before travelling but only activate it when I arrive at my destination.

When I travelled to Japan, I used Ubigi. I installed and activated the eSIM about one week before travelling, but it only started working when I landed in Japan. I found that much more convenient.

Other than the activation process, everything about TravelKon was very good. I had excellent coverage and no issues during my trip.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent solution and experience

We bought an eSIM for travel to India, visiting urban and rural areas. The eSIM worked flawlessly in both. The speeds were good and we had no issues making UPI payments or WhatsApp calls. Its an excellent solution to access the Internet at low cos, avoiding high roaming charges.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading U.S. eSIM plan—given a French number and refused a replacement

I purchased a U.S. eSIM plan from TravelKon that included voice and text, expecting a local U.S. phone number. Instead, I was issued an eSIM with a French phone number (+33). This made the voice and text features highly impractical for my travel needs in the United States.When I contacted customer service to request a replacement U.S. eSIM, TravelKon refused to issue one. They claimed I should have known it would be a French number, despite the fact that this critical piece of information was never clearly stated anywhere on their website during the purchase process.I am incredibly disappointed with this misleading advertising and their rigid, unhelpful customer service. I do not recommend TravelKon if you need reliable local communication

August 2, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

Thank you for sharing your feedback. We’re sorry to hear that the eSIM did not meet your expectations.

For clarity, the plan purchased was our Global Orange eSIM, which is provided by Orange, a French telecommunications provider. The plan was not advertised as including a U.S. phone number, nor did we state that this particular eSIM comes with a US local number.

We also offer a range of dedicated US eSIMs for these products, we specifically state that they “come with a US local number” in the product information.

Unfortunately as advised, since you have "redeemed" this particular eSIM, Orange (the operator) does not accept any refunds, which is why as much as we would like to help, the eSIM cannot be refunded in this case.

Thank you for your understanding.

Rated 5 out of 5 stars

Really great value

Really great value, I got 30GB for $27 and it was plenty for my 3 week trip to Bali. So handy to have data when travelling for ordering Grab rides and staying in touch with travelling companions. It was a little tricky getting my phone settings right, but Travelkon provided helpful instructions to get started. Would definitely use Travelkon again.

July 4, 2026
Unprompted review
Rated 4 out of 5 stars

Support team....are you awake? Updated.

My sim didn't turn up before my trip despite allowing over a week as a buffer over your stated delivery date. I appreciate you have no control over Australia Post, but what was disappointing was that I messaged your support team and had no response. I then followed up with another email to your support team and again had no response.
In summary it was a lousy experience.

I have since had a response from TravelKon who have apologised and sorted out the situation entirely to my satisfaction. My faith in the system has been restored.

August 6, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

HI Paul, we are sorry to hear that, as you pointed out once it is with Auspost delivery times are unfortunately outside our control.

We pride ourselves on responding to customer enquiries promptly, so we were concerned to read that you didn't receive a reply. After checking our records, we couldn't find any emails from you, it's possible that your email was filtered into our spam folder and automatically cleared.

We have now found your order and promptly issued a full refund.

Thank you for your understanding, and we hope we'll have the opportunity to provide you with a much better experience in the future.

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