Travellodge Reviews 

Stayed at Whyteleafe Caterham and very disappointed

The bed was awful, every time you moved or rolled over the noise was horrible! Hardly slept a wink and for £140 per night, total rip off

The reception team at Travellodge Chiswick are incredible! My daughter and I recently stayed here and she was dismayed to discover on the train home that she'd left her teddy in the room! I made a frantic call to the reception team and they were wonderfully polite and helpful, promising to alert housekeeping asap so they could look out for it! I thought it was a lost cause but two weeks on, a package arrived with none other than my daughter's lost teddy and a lovely hand-written note! The smile on her face was priceless when she returned from school. Thank you reception team for going way above what your job entails to make a difference.
Incidentally, the hotel was spotlessly clean, safe, and all staff impeccably polite! It's in an amazing location to visit London too. I will be coming back!

The company is hopeless - just follows its own procedures with no interest in the customers. I had to extend my stay - they forced me to change room and refused to store my luggage for the day while I was out because they are " contactless". Forced me to carry heavy luggage around with me all day. Totally useless, huge cost and no service because they are "contactless " and they give more priority to their procedures than serving their customers.

Newquay. The staff were friendly but there was a problem with the access cards. We had the disabled access room but the beds were the smallest, hardest single ever...not clever as most disabled people need more room to turn over/catheter bag rails etc. We had a large veranda window, but the balcony was FILTHY - mould/weeds/old loo roll/a plastic car mat and bits of seagull. Old bird poo on glass. Stain on carpet. Unable to lower heating from 20*. Never again.

An horrific experience at the Farringdon London Travelodge , which culminated with me not having a bed and having to get a taxi across town to sleep on a friend's sofa. I booked a room and breakfast and the App was so unclear it booked on a future date. The staff at the hotel couldn't work the App either. They axctually had a vacant room, but couldn't amend the booking.- or even book me into the empty room as computer said the place was full (it wasn't) The AI chatbot didn't work. they told me I could speak to a human on the customer service line to ask for a refund. That was not the case -I just got bounced about the auto phone system. The staff were trying to be helpful- but let down by a dire system and a culture of contempt for customers. I know I'll never get that money back and the taxi fare late at night was an additional £60. Just changed a booking at premier inn. was very easy as there was a human on the phone. Traveloge is truly awful and the sad thing is no one there even cares...

Stayed over night .done the reg number for parking 2weeks later got a fine thru the post. Wwent back to the hotel they told me that they had .records of our stay.so parking company had better get me to court.they can go .....themselves. and then iam going for coasts not to mention the reviews

STAYED IN TRAVEL LODGE 13TH SEPTEMBER FOR ONE NIGHT, WHICH WAS ENOUGH. ROOM WAS DIRTY, TOILET LOOKED AS THOUGH SOMEONE HAD DIARRHOEA WITH SPLATTER UP ON THE TOILET TILES
TV WAS SMEARY WITH FINGER MARKS, AND THE HEADBOARD HAS A THICK LAYER OF DUST. £200 A NIGHT WOULDNT GIVE 200 PENCE. OH & THE TV ONLY HAD ONE CHANNEL. NEVER AGAIN

I wouldn't even give this one * if given that choice.
I booked this hotel - Central Ipswich for 3 nights. An updated hotel and as the name says near Central Ipswich. Both my husband and I are disabled and wheelchair users. The rooms may be very accessible - but we don't know. I couldn't open the fire door - so we were told we would not be able to stay there. They quickly offered us another hotel about 5 miles out of Ipswich. However, this was not suitable - I knew because it was one I'd rejected on my search. There was no wet room which we needed, there was no restaurant and we would have had to drive everywhere due to the location. Getting in and out of the car constantly is very tiring for us. We had to turn around and drive home. Still waiting to hear from Customer Services and a direct complaint made to the hotel. How can a hotel be accessible when the fire doors are too heavy to open. When I contacted a number given to me by the hotel reception - it was the wrong number - although the member of staff was very helpful. However we had been classified as a 'no show', when we did show - but they couldn't offer us what I believe we paid for - an accessible room. This must be a way of sweeping problems under the carpet. The deputy manager on duty at the time was so quick to say 'you can't stay here' it was obvious this was not the first time this had been an issue. I doubt we will get our money back - reading the reviews on this site. Nor will we be refunded for our travel costs and a wasted day. If you are a disabled person, especially a wheelchair user - do check out the fire doors pre booking. I suspect that all the updated hotels will have these heavy fire doors. The others do not necessarily have many other facilities.

Never using them again - please don’t get shafted by their non-saver rate rooms!

Like many people these things start off with all good intentions…I booked a room in good faith to attend a Post Malone concert in London for the 6th September. If £300+ for 1-night in a Travel lodge wasn’t bad enough value for money, imagine finding out several hours later there’s a flipping tube strike so they cancel the concert and it leads to losing my room and a large chunk of money.

Call x1 - I explain the situation and see where I stand to cancel, e.g. if there’s a cool off period or something as it was a few hours if that since booking it. Told effectively it’s tough-sxxt but I can move it to a different date later and btw if I don’t do that in 24 hours or so I’ll lose the room and what I paid anyway. Which at that point there was no other date to move it to so I left the call fed up.

Call 2 - called back as a few hours later they’ve announced a rescheduled date. Thinking common sense will prevail I’ll just rebook and move my room to that date - only to find there is no rooms available! FFS!

Unlike other normal hotels when something come up out of your control they wouldn’t bat an eyelid at offering to refund or move your room to one of their other hotels near by -Travel lodge don’t like that approach to customer service or ethics - they offer nothing. They like to quote their inflexibility about its all in the T&Cs. I hate this from companies! I understand the point around preventing ppl booking rooms and cancelling last minute and the obv ramifications of that which is why most take a deposit. Their stance however is awful business practice, no understanding, or empathy towards the customer. Refusal to grant an act of goodwill in situations out of the customers control when listing the unforeseen extenuating circumstances.

These are perfect opportunities to do well and great fans of their business where I would be putting a 5 star rating and telling friends and family how well they looked after me and get repeat business - not now.

I chose this hotel because it had parking and my partner wouldn’t do AirB&B. Yes I should have been a boring (gold fish) and done my due diligence? Even though Ive not used public transport for many many years why would it have crossed my mind oh what if they go on strike??? I go about my life like most ppl and just want a room for the night and bite the bullet being over charges for that to boot.

When I called the second time I had to move the room regardless of none being available so I didn’t lose it - I then find there’s a £12.50 rate to do that which wasn’t mentioned on the first call!
Thinking on the off chance maybe just incase I could sort it. They won’t even refund the damn breakfast which nearly £7 for some what they offer in comparison to similar places like premier in and holiday express this is another lesson learnt. I can get more for a fiver in a corner shop. lol.

Please avoid this company, if you have no other choice but to use them - please don’t use the Saver Rate it is nothing like saving. I didn’t have a full price option when I booked it was the last room they had and they won’t let you even pay the difference to get a normal rate for a different room etc it’s total inflexibility and purely done in a way that it works fine if all is well but the minute something happens go get your lube ready you’re going to get B….F…. By a very greedy and sneaky business policy.

Oh and don’t waste ya time with customer service or even complaints. They’re useless too and just recite the same BS. They don’t even care if you’re disabled with health conditions. That impact your reading of terms either so minus points for your lack of accessibility too TravelLodge.

I’ve learnt what you can argue is an avoidable issue and my lesson the hard way so you don’t have to.

(And a final note rant - If you are a tube driver on strike I hope you slip in dog poo and catch a skin eating virus! I have since learnt why they are striking because anything above 35 hours a week on their grossly overpaid wage is too hard for these poor souls to cope with and finding another job because there’s is to hard for them is beyond their comprehension because it’s not printed on the ticket sir!)

Appalled to find that after I had booked 6 nights for a beauty course across the road from Travelodge in Walsall I had to cancel due to personal circumstances only to find that the whole cost of almost £400 won’t be refunded not even a penny.
Apparently I should have chosen a ‘flexi’ save and then would have had a better chance of getting a refund.
I will never book with these again. Terrible

Noisy all night. Homeless people out the front shouting and dog barking.

Travel lodge Park Royal.
Very clean rooms and plenty of room.
Anita was an excellent team manager very helpful and professional and helping with the parking.
There was plenty of parking and day and evening.
Restaurants within 10 minutes walk. BP Garage and M and S next door.

Absolutely appalling customer service on check-in.

Marius, the duty manager, was so laid-back it was as if he were at home scrolling his phone rather than running a hotel front desk. When our booking failed to appear on his system — despite the online portal showing it clearly — he dismissed it out of hand and told us to ring central reservations. His solution? Hand us the Travelodge phone to dial an 0871 number at premium rates.

After 30 minutes of back-and-forth, central reservations confirmed the booking existed but chalked it up to a “system error.” Their eventual solution was for us to buy another room, with the promise it would be refunded. To compensate for the wasted time, they initially offered 50% back, then eventually promised a full refund on the original booking and the duplicate room we were forced to purchase — just so Marius could hand over the key card for the room that was already in the system.

Fast-forward to the next morning: enter Ana, another manager, who flatly contradicted everything Marius had said. Stern, sighing and visibly irritated, she refunded the duplicate room only — and promptly threw Marius under the bus. We involved a member of staff who had overheard the original conversation, but he seemed unwilling to contradict his managers (albeit displaying more customer service skills than either of them combined).

The whole scene played out in front of other guests checking out, with staff loitering behind the desk and Ana being curt and unhelpful. She eventually claimed she’d escalate the matter “higher up” via email, but unsurprisingly nothing materialised. When we chased it later, we were essentially told to go away.

The noisy air-conditioning (sounding like a faint fire alarm) and a large carpet stain in the room were things we were prepared to overlook. But the complete lack of accountability and the sheer incompetence at reception were unforgivable.

The irony? The breakfast was excellent — though even that became an ordeal, as the duplicate rebooking excluded it and we had to “ask permission” to be allowed to eat what we had already paid for.

Had we not paid for early check-in, all this chaos would have unfolded an hour later. As frequent Travelodge guests for both work and leisure, this was by far the worst experience we’ve ever had.

The promised refund for the mishandled booking has still not been honoured. Ana’s reasoning? “Well, you slept in the room.” Let’s ignore the fact that we were forced to spend 40 minutes dealing with an error entirely of Travelodge’s making, had to book an extra room, and were subjected to unnecessary stress and embarrassment in front of other guests.

Marius — while pleasant enough — needs training in professionalism, accountability and basic competence. Ana requires training in customer service, full stop.

This experience was completely unacceptable, and a formal complaint will be going to the Chairman.

Good value for the money. Always clean. Staff polite and helpful. I use them a lot for short stays around the country.

We were put in a ground floor room that overlooked the kitchen and staff back entrance. We had to keep curtain closed from arrival because staff were having smoking breaks and chatting right outside our window. We were then awoken at 6.30am with what sounded like trolleys being moved and unloaded right outside our window. We raised our complaint at reception upon checkout and were advised to speak to the manager who was extremely sympathetic and wanted to give us a refund but when she found we had paid through PayPal she said she was Unable to as we had to raise the issue through the PayPal app but she would also contact them in our behalf. In Spire if sending numerous messages via the Travelodge/PayPal link we have received no reply whatsoever! There customer ser
vice is rubbish and has put me off ever booking another Travelodge if they can't even be bothered to reply.

My husband and I were staying overnight at the Travelodge in Brent Cross. On arrival at the hotel our room was not quite ready, so instead of making us wait longer than necessary, Rahul (Assistant Manager) promptly offered a room that was in a quieter location than our previous room.
I was also feeling unwell and asked for an extra duvet which was delivered by Rahul in a prompt and efficient manner.
Rahul was very attentive to our needs and his customer service skills are exemplary.
I would not hesitate to recommend this Travelodge to friends and family and would definitely stay again.
5 stars all round for Rahul!
Thank you Rahul for an enjoyable stay!

Better get a Travel Lodge, Better not in my view.

Stayed at the travel Lodge in Bath Waterside on the 4th of August 2025 for a few nights.

Check-in was fairly straight forward.

Went to our room only to find no air conditioning and a note in our room telling us that the window had been left open and a fan left in the room and the duvet had been left on the shelf should we need it?
No air conditioning meant the room was very warm, if you left the window open at night the road noise was very loud, and all sorts of insects made their way in to the room. If you closed the window it was too hot and still unable to sleep.
No privacy film or curtain in the room which meant other guests in adjacent rooms could look straight in and so could any passing traffic and pedestrians.

The Wi-Fi was not free expensive and was slow.

The parking was not free either and was very expensive. The car parking is part of the hotel complex.

Hotel staff were generally pleasant but the hotel is very dated, tired and in an unloved condition.
some of the common areas are reasonable.

Hotel has a policy of only cleaning and refreshing a room only when asked to do, but in our case they did not until we complained.

Staff know there are issues but just tell you it’s up to head office.

The cost per night is not cheap or value for money and that’s before you have added paying for Wi-Fi and parking into the final cost.

Having travelled around the UK as part of our holiday I would strongly advise you to give the Travel Lodge brand a miss, as other far cheaper and more modem accommodations is available.

One positive was they did do a nice breakfast

Amazing staff at the travelodge in Ramsgate, from the moment we walked in the door we were greeted with friendliness and efficiency. We had stayed in Slough the night before which was horrible and had the car broken into. We arrived with no window in the car and it couldn't be repaired until the day after, they supplied us with something to cover the window and they also let us park right outside the door and blocked us in to stop anyone stealing the car. The room was as you would expect, the room was clean and smelled fresh. The breakfast looked presentable and the food was lovely, but the staff were unbelievable and definitely the best i've encountered in a Travelodge to date. Keep up the good work. Thanks to all the staff there.

As everyone else I have a busy life and doing four things at a time. I book a room for my son on line as everyone does and when my son got to the hotel I accidentally book for the wrong dates. Right days but wrong dates so instead of been helpful this company took full advantage and charge me extra? And on top of it I have to make the changes myself on my original booking and you still charge me. Exploitation 100%. Thanks but no thanks you need to give your head a shake and stop trying to make money on existing guests or at least help instead of saying no we charge and you have to do it yourself 😡 never again 💨

Stayed at the Travel Lodge on Friday the 1st of August 2025 on PRIDE PARK DERBY, with an organised group and a preset meal..
I cannot remember the last time I was given food to such a poor standard, burger was tasteless, cold, and its cob was dried out. The chips were also cold. What made matters worse was that staff weren’t interested in the slightest, ignored our concerns and walked away..