Hayley at the Northlands branch gave me exceptional customer service when I needed currency for a recent trip. I had tried 4 other companies/stores prior to ringing Travel Money NZ, and none of them c... See more
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An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name. He was so helpful and went beyond the call of duty to produce three "NEW" Yen no... See more
The best part is having a range of currency which banks certainly do not carry. However for the main currencies, the exchange rate is not so wonderful. And legally you cannot advertise that you price... See more
A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate. I will request... See more
Company details
Information provided by various external sources
At Travel Money NZ, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.
Contact info
124 Vincent Street, 1010, Auckland, New Zealand
- feedback@travelmoney.co.nz
- travelmoney.co.nz
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very helpful
March 13, 2020
Unprompted review
Thanks for the great service.
March 13, 2020
Unprompted review
Amazing and friendly service
March 13, 2020
Unprompted review
Excellent customer service thank
March 13, 2020
Unprompted review
Friendly staff
March 13, 2020
Unprompted review
Best service
She was very friendly, patient and listening to my requirements. She took time to do the transactions right and accurate. I was so happy and best when compared to other exchanges where I had bad experiences
March 13, 2020
Unprompted review
The lady who served us went out of her…
The lady who served us went out of her way to help. Nothing was a bother and made us feel like a valued customer.
March 13, 2020
Unprompted review
Fast and friendly
Excellent service and very friendly staff, convenient location Westfield mall New Market. Couldn’t find the bank and happened across this place. Will be first on my mind when it comes to currency exchange.
March 12, 2020
Unprompted review
Very very good
March 9, 2020
Unprompted review
Very helpful and good advice
Very helpful and good advice , would go back again .
March 8, 2020
Unprompted review
Good quick service and also price…
Good quick service and also price matched other companys
March 6, 2020
Unprompted review
An opportunity to express my thanks to…
An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name.
He was so helpful and went beyond the call of duty to produce three "NEW" Yen notes in the same denomination - the three for three grandchildren going to Japan - spending money from Grandma.
Quite simply one of the most professional well mannered young an I have encountered in a long time.
March 5, 2020
Unprompted review
Poor Exchange Rate
Great friendly service but exchange rate was extremely poor.
March 5, 2020
Unprompted review
Reply from Travel Money NZ
Hey Ainz,
We appreciate the honest feedback! Unlike many of our competitors our rates are fee and commission free. We also have a Best Price Guarantee so if you find a competitor with a better rate you can bring the valid quote or ad in store on the same day and we'll beat it so you can take off with more.
Thanks,
Ziah
Very good good service
March 4, 2020
Unprompted review
Excellent customer service.
March 4, 2020
Unprompted review
Really bad. Always check their website exchange rate before going into any office
They gave me a really low exchange rate from NZ dollars to Australian dollars. I checked the rates online in Travel Money NZ 10 minutes after I exchanged the money and using the website the exchange rate was much much better. I can't believe they try to trick you into giving you such a low exchange rate when you offer a higher one in the website. I understand they try to get a better deal from the customer, but it was a completely rip-off. Really disappointing.
March 4, 2020
Unprompted review
Reply from Travel Money NZ
Hey Jose,
Thanks for taking the time to provide feedback regarding your experience with our service. We never want our customers to feel as though we're ripping them off so we apologise for this. There are times when we have a different rate online and in store due to the different processes involved. If you buy foreign currency online then you'll collect it a few days later in store, compared to instant collection if you buy foreign currency in store. All of this aside we'll happily match our online rate in store. If you'd like to discuss your experience any further please send this through to feedback@travelmoney.co.nz.
Thanks,
Ziah
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