Hayley at the Northlands branch gave me exceptional customer service when I needed currency for a recent trip. I had tried 4 other companies/stores prior to ringing Travel Money NZ, and none of them c... See more
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An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name. He was so helpful and went beyond the call of duty to produce three "NEW" Yen no... See more
The best part is having a range of currency which banks certainly do not carry. However for the main currencies, the exchange rate is not so wonderful. And legally you cannot advertise that you price... See more
A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate. I will request... See more
Company details
Information provided by various external sources
At Travel Money NZ, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.
Contact info
124 Vincent Street, 1010, Auckland, New Zealand
- feedback@travelmoney.co.nz
- travelmoney.co.nz
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I expected a better rate from the…
I expected a better rate from the competition.
February 24, 2020
Unprompted review
Reply from Travel Money NZ
Hello,
Thanks for taking the time to provide feedback. We're disappointed you aren't happy with the rate you received from our Best Price Guarantee. We aim to provide value to our customers in other areas, such as providing exceptional. Our team are currency experts and can offer our customers with budget/planning advice for your travel money, ultimately saving you more.
Thanks,
Ziah
Excellent Service!!
February 24, 2020
Unprompted review
Super friendly service
Super friendly service. Best in the Bay of Plenty
February 24, 2020
Unprompted review
My card was hacked after 3 weeks of…
My card was hacked after 3 weeks of travel .
I was unable to get a replacement due to the fact that I was not long enough in one city.
I would advise people to be careful when loading your money on one card.
February 20, 2020
Unprompted review
Reply from Travel Money NZ
Hey Kerry,
We can understand the impact this would have had on your trip, it's not an ideal situation! It's always a good idea to chat to our team as they can assess your eligibility for accessing emergency funds while overseas. We don't advise customers to place all of their funds on the card before going overseas, rather topping up as necessary is the best way to go.
Thanks,
Ziah
It's accepted as a credit card not as a…
It's accepted as a credit card not as a debit card.
February 19, 2020
Unprompted review
Reply from Travel Money NZ
Hey Josiele,
That's correct, you must select 'credit' when making purchases. Unlike a credit card however you can only spend the amount loaded on the card which makes it a debit card :)
Thanks,
Ziah
so quick and cheaper than anywhere else…
so quick and cheaper than anywhere else 😊
February 19, 2020
Unprompted review
Excellent Service
It was an excellent service. Very friendly and helpful and quick. I recommend Travel Money NZ to anyone who wish to get a good service value for money. Upadewa Galla, AUSTRALIA
February 19, 2020
Unprompted review
Service was excellent
Service was excellent! The staff were very welcoming, friendly and helpful. 🇹🇹
February 18, 2020
Unprompted review
Went to the Shirley branch on Sunday
Went to the Shirley branch on Sunday, I asked the attendant to beat the price for USD that ASB bank was paying (operating in that moment opposite to Travel Money Shop), he tells me that he can't beat it as is Sunday and the banks don't trade currency on Sundays.
Went to the bank, they certainly operate with currencies on Sunday.
Come back to the shop, the guy makes a not too convincing "call to the manager" (on Sunday), and "the manager" approves the sale...
basically, you guys are lying to the clients or misinforming at least.
February 18, 2020
Unprompted review
Reply from Travel Money NZ
Hey Patricio,
This is not what we want to hear! We're disappointed this has been your experience with our service. It's understandable that you feel misinformed, your feedback will be passed on as we'd like to ensure this doesn't happen again.
Thanks,
Ziah
friendly and efficient service
The attendant was very helpful as I was confuse about how much of each currency I should take or if I should take a card instead.
He was very friendly and efficient.
February 17, 2020
Unprompted review
Good service however the perspex panel…
Good service however the perspex panel did male it difficult to hear the teller clearly
February 17, 2020
Unprompted review
Reply from Travel Money NZ
Hey Jacqui,
Thanks for letting us know about your experience with our service. We appreciate the valuable feedback and will pass this on! If you'd like to discuss your experience any further please send this through to feedback@travelmoney.co.nz.
Thanks,
Ziah
I really like it ,because when I…
I really like it ,because when I exchange my money , thay don't charge any extra charges
That thing I really like
February 17, 2020
Unprompted review
Great experience at Travel Money Flight…
Great experience at Travel Money Flight centre new Lynn. I was served by Ishita Shah, who gave me good advice and help as I am going to several different places.
February 17, 2020
Unprompted review
Efficient and friendly customer service
February 17, 2020
Unprompted review
very helpful and freindly
very helpful and freindly. definately use the crossings branch in future.
February 17, 2020
Unprompted review
Great and friendly service by Geoff and…
Great and friendly service by Geoff and the team
February 17, 2020
Unprompted review
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