My travel company made a big mess of the airline portion of a travel plan. Trent Collins answered my plea for help and fixed the whole airline issue! He successfully and pleasantly re-arranged all... See more
Company replied
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Review summary
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Reviews shaping this summary
These stars are for Trent who has more patience than I'm sure of any of your employees. For reasons I cannot explain, your online system kept rejecting my credit cards (all of them) so I called and sp... See more
Company replied
I recently called United customer service regarding a charge on my account that I didn't recognise as accurate. I am extremely grateful with how Trevor handled the issue. From the beginning... See more
Company replied
I had to cancel a flight to Asheville last year because it occurred at the same time that hurricane Helene hit the area. So I was given a credit for that flight. I did fly on Delta to Asheville later... See more
Company replied
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I want to point out the exceptional…
I want to point out the exceptional customer service of Jack. Every time I have called he has helped me with my international flight arrangements. He is professional, knowledgeable, efficient and most congenial, keeping my best travel interests in mind. I feel confident that my trip will be successful and enjoyable because of his assistance.
September 24, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Trent Collins was amazing!!!
Trent Collins was amazing!!!
He helped me lower the cost of my business class ticket by informing me I could save money on air fare by adding a stop to my ticket.
It made all the difference. I cancelled my ticket on another airline and bought my roundtrip with him.
He was so polite and quick and explained everything very well.
I put his number in my airline contacts and will make sure to book my next trip with him..
Thanks so much Trent!
September 21, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Jordy is amazing!
Jordy is amazing!! He is kind professional and helped me so much I appreciate everything!
September 18, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
I had a great experience with Sheldon…
I had a great experience with Sheldon the customer service agent, he explained my options clearly and was able to solve my issue in an efficient and empathetic way.
September 18, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Brandon was great.
September 17, 2025
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Agent Gary
i was helped by an agent named Gary, he was respectful, kind, and incredibly helpful.
September 14, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Sheldon upgraded me so that I have one…
Sheldon upgraded me so that I have one checked bag for free on all four flights.
September 14, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole went out of his way to assist us…
Cole went out of his way to assist us in our getting a refund for Delta flight DL4883 . He was professional and very helpful.
September 14, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Thank you to Cole for the support
Thank you to Cole for the support
September 14, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
She was very polite and she knew her job very well
I was very happy with Ms Krysten , she was very professional, nice and patiently described the available flight and she did her best to satisfy me
September 13, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole helped me very courteously.
September 13, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Sheldon helped me to get my full refund…
Sheldon helped me to get my full refund $245.80.
Which is promised in the next five to seven days. Sheldon promised the refund will be shown on my credit card. Today’s date is September 13, 2025.
September 13, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Cole was incredibly helpful!
September 13, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Warren was incredibly helpful
Warren was incredibly helpful! He answered so many questions that have had regarding booking my upcoming trip.
I have not spoken to such a helpful human ( and I have been trying) in weeks!
Thank you!
September 11, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
My mother was charged almost $900 for a…
My mother was charged almost $900 for a flight that I booked myself for less than $400. The company supposedly issued her a refund but refused to send an email confirmation and told me that the refund would be issued in 7-10 business days. I called back to question how she was charged so much in the first place and they became belligerent with me, refusing to answer how they arrived at the original price.
September 11, 2025
Unprompted review
Reply from Travelocompare
Dear Valued Customer,
We’re very sorry to hear about your experience, and we sincerely regret any frustration caused. Please be assured that we take such concerns very seriously and want to look into this matter right away.
To investigate further could you kindly share your booking reference number along with the date of travel? Please send these details to us at feedback@travelocompare.us so we can review the reservation and address your concerns.
Trent is the most patient agent on earth!
These stars are for Trent who has more patience than I'm sure of any of your employees. For reasons I cannot explain, your online system kept rejecting my credit cards (all of them) so I called and spoke with him. After probably 2 hours on the phone, one went thru. On another note however, I am NOT HAPPY that my flights cost $400+ more than my brother's who booked his online at the same time I tried to book mine online. This seems really unfair.
September 4, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Hazel was wonderful-she understood our…
Hazel was wonderful-she understood our issue and helped us so much. We are so appreciative of her willingness to help and her service and communication was wonderful. Such a pleasure to deal with people like her
September 4, 2025
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Rich was very helpful
Rich was very helpful! Quick and courteous service! Much appreciated his help.
September 4, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
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