My travel company made a big mess of the airline portion of a travel plan. Trent Collins answered my plea for help and fixed the whole airline issue! He successfully and pleasantly re-arranged all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These stars are for Trent who has more patience than I'm sure of any of your employees. For reasons I cannot explain, your online system kept rejecting my credit cards (all of them) so I called and sp... See more
Company replied
I recently called United customer service regarding a charge on my account that I didn't recognise as accurate. I am extremely grateful with how Trevor handled the issue. From the beginning... See more
Company replied
I had to cancel a flight to Asheville last year because it occurred at the same time that hurricane Helene hit the area. So I was given a credit for that flight. I did fly on Delta to Asheville later... See more
Company replied
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scarlet helped out tremendously with my…
Scarlet helped out tremendously with my confusion
July 18, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Danika provided great service and was very prompt and helpful
Danika provided great service and was very cordial.
July 17, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
SCAM WARNING, DO NOT USE
DO NOT PURCHASE ANYTHING FROM THIS SITE AS IT IS A COMPLETE SCAM
July 17, 2025
Unprompted review
Reply from Travelocompare
Dear Valued Customer,
We’re truly sorry to hear that you feel this way. Please know that we take all feedback seriously and are committed to resolving any concerns transparently and professionally.
If you’ve had a negative experience, we’d appreciate the opportunity to look into it. Kindly email us at feedback@travelocompare.us along with your booking reference number and travel dates, so we can investigate the matter and provide a proper resolution.
Cole helped me rebook when the gate…
Cole helped me rebook when the gate agents very rudely walked away and wouldn’t help me.
July 16, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Danika Parker was excellent in helping…
Danika Parker was excellent in helping me with my ticket order and getting me discounts
July 14, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
great service using Cutomer Service to book flights fro Alice
Alice was great there were some glithes veryifing using a credit card but it was straitened out Its nice to have real cutormer service for getting flights for our trip. If there were 10 stars I would give them to Alice
July 13, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
A VERY Wonderful Agent
I had to cancel a flight to Asheville last year because it occurred at the same time that hurricane Helene hit the area. So I was given a credit for that flight. I did fly on Delta to Asheville later in the year and also to Tampa and my credit didn’t show up. I had misunderstood and thought it would spontaneously be applied. So I called now to see what my options are because I’d understood that I had to book by July 19. I ended up being fortunate enough to be connected to Krysten and she has been an extraordinary person to work with. Very, very patient, very pleasant, very efficient and very helpful. You have a treasure of an employee with her and I want to let you know how much I appreciate her.
July 14, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Brandon McCullum was exceptional with…
Brandon McCullum was exceptional with customer service skills. Very professional and knowledgeable.
July 14, 2025
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Jayden,
Jayden,
He was extremely helpful, and professional.
Lynn PomerantzAntwork
7/14/2025
July 14, 2025
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Great service and was on the ball her…
Great service and was on the ball her name was Danika Parker
July 13, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Aydan was awesome!
Aydan was awesome!! Very very helpful and patient.it is rare today to get someone that takes the time with you and he gad a great sense of humor as well
Peace out!!!
July 13, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Krysten was fabulous and extremely…
Krysten was fabulous and extremely professional.. She was insightful and knew how to handle from the beginning. Flawless experience. TY Krysten
July 12, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Danaika was very helpful
Danaika was very helpful! Helped me out greatly!
July 11, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Zeke helped me to rebook my flights
Zeke helped me to rebook my flights, amazing service and so grateful.
July 11, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Very professional...veke!
July 11, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Great Customer Service
I recently called United customer service regarding a charge on my account that I didn't recognise as accurate. I am extremely grateful with how Trevor handled the issue.
From the beginning he was very patient, polite and clearly knowledgeable. He thoroughly reviewed the transaction and it was solved in less than ten minutes.
Thank you to the customer service team as each time I have called I have had great support.
Best regards,
Faye Morris
July 10, 2025
Unprompted review
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Excellent job
Ms. Danika Parker is extremely helpful and knowledgeable. She also went above and beyond to help us get a better seating arrangements. Senior citizens like us really appreciate kindness like what Danika did for us. She deserve a "raise".
Thank you for having employees like her.
July 8, 2025
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
Reply from Travelocompare
Thank you very much for taking the time to share your feedback! We’re delighted to learn that you had a positive experience with us. Our agent's professionalism and dedication helped you find the solution to your query. We’re committed to delivering exceptional customer service, and it’s truly rewarding to hear that our team is meeting your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.