Terrible, after being busy for 2 years for a refund I still have nothing... So the simple flight from KL to Lombok cost me 15 million but hey, nobody cares at customers service, just another indo scam... See more
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Avoid this travel agency like the plague! Their customer support is useless—you’ll wait forever for a single response, and when they finally bother to reply, they just blame everyone else. We never go... See more
Get to the airport to find out there is a booking error between traveloka and airline. Spend an hour on the phone trying to find to find a solution, still no taking of responsibility. Terrible custome... See more
Here is what I'm experiencing with several travel agencies past week: I search my flight on skyscanner. Traveloka offers a return flight from Amsterdam to BKK via Helsinki for 750€. I'm thinking aweso... See more
Company details
Written by the company
Traveloka is Southeast Asia’s premier travel platform, providing customers with seamless access to a diverse range of transport, accommodation, and travel activities. Whether you're booking flights, car rentals, or airport transfers, Traveloka has you covered. Our extensive inventory features millions of Southeast Asia's finest accommodation options, from hotels and apartments to guest houses, homestays, resorts, and villas. Plus, Traveloka makes it easy to explore local attractions, offering everything from theme parks and museums to day tours and more, ensuring you get the most out of your travel experience.
Contact info
Singapore
- traveloka.com
1.6
Bad
637 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 2 weeks
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payid payment error
I use payid (Australia payment ) to make payment but payid always hold up transaction to new receiver for 24 hours while traveloka time limit is 2 hours. Your FAQ says if payment is pending, contact bank to approve the payment, I follow exactly the same thing but my account is deducted the fee but reservation is cancelled. I also follow FAQ to contact Customer Service but it has been 8 days with many times of calling and emails case number 44811165 but the only answer I get is waiting for investigation and keep waiting, Traveloka will progress further once receving the fund ( payid payment often arrives instantly after approval ). Maybe this is the last time I use traveloka. Your payid payment method is very confusing and not clear enough about potential issues and I'm sure I'm not the only case. Please fix it as it causes tons of frustration and you're losing your customers
October 8, 2025
Unprompted review
Reply from traveloka.com
Hi V Vedentta, we’re very sorry to hear about your experience with your PayID transaction and the delay it caused. We understand how frustrating this must have been, especially with the difference between the bank’s processing time and Traveloka’s payment time limit.
Please be assured that we’ll be reaching out to you directly to review your case and see what we can do better to address this issue and improve your experience.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
super scam of luring people to the…
super scam of luring people to the website with false info such as impossible flight route with impossible rate.
Example when you search google for direct flight from Da Nang to Cebu it will lead to traveloka with good price. But when you actually entered the site it's gone, only connecting flights with huge cost.
October 9, 2025
Unprompted review
Reply from traveloka.com
Hi Tom, we’re sorry to hear about your experience and we understand your concern regarding the flight route and fare information. This is definitely not the kind of experience we want our customers to have.
To help us look into this further and resolve the issue, could you please share your Booking ID with us? You may also reach our team directly via chat through the Traveloka App or by sending an email to cs@traveloka.com so we can assist you promptly.
Thank you for bringing this to our attention — we’ll do our best to make things right.
No customer service
No customer service. Can’t even type in my enquiry, 4 hours after simple flight ticket booked …no confirmation..!!!!
October 7, 2025
Unprompted review
Reply from traveloka.com
Hi Victor, we’re very sorry to hear about your recent experience and the inconvenience it caused. We understand how frustrating it must have been to wait for your flight confirmation and to have difficulty reaching our customer service.
Please be assured that this is not the experience we want for our customers. Our team will be reaching out to you directly to help resolve this issue and make things right.
Thank you for bringing this to our attention — your feedback helps us improve and serve you better in the future.
Always jump prices at check out.
The site keeps showing a fare of $645, but at checkout it jumps to $2,250. This has happened more than once, and it feels like a complete waste of time.
To make matters worse, when I try to rebook another flight, I get the warning:
“You’ve reached the airline’s limit of unpaid booking(s)! You’ve already booked this flight without paying before, and this airline has a limit of unpaid reservations of the same flight. So, this is the last booking where we can hold the price & seat(s) for you.”
The only reason I have to keep rebooking is because the site initially shows the wrong price. This makes for an incredibly frustrating user experience.
September 27, 2025
Unprompted review
Reply from traveloka.com
Hi Artsy, thank you for bringing this to our attention. We’re sorry to hear about the price change you experienced during checkout and the error regarding unpaid bookings. We understand how frustrating that must have been.
To help us check and resolve this for you, please share your booking ID, or you may reach out to us directly via chat through the Traveloka app or by emailing us at cs@traveloka.com. Our team will be happy to investigate and assist you further.
We appreciate your patience and for giving us the opportunity to make things right.
Run away from this scam travel…
Run away from this scam travel platform!
I tried to book a ticket with Traveloka (first time) and I compared the price with other OTAs and found that the price at Traveloka is more expensive for other OTAs as well as airlines website.
They said best price guarantee and can claim for the difference amount but the terms and conditions are very tricky!
Stay away from this travel agency!!!
September 25, 2025
Unprompted review
Reply from traveloka.com
Hi Apik, thank you for sharing your feedback. We’re sorry to hear about your experience with our ticket pricing and the Best Price Guarantee promotion. We understand how important it is to get the best value when booking.
To help us look into this further, please share your booking ID or reach out to us directly via chat through the Traveloka app or by emailing us at cs@traveloka.com. Our team will be happy to review your case and assist you in resolving the issue.
Thank you for your patience and for giving us the opportunity to make things right.
Bait and switch practice ..
Bait and switch practice ...
The new round trip price is absolutely garbage, as we select the return trip, we ended up paying more than if we would have buy the ticket separately.
September 23, 2025
Unprompted review
Reply from traveloka.com
Hi William, we’re truly sorry to hear about your recent experience and that you felt disappointed with the ticket pricing for your round-trip booking. We understand how important it is to find the best value when planning your travels.
Please know that we take your feedback seriously, and we’ll review this case to see what we can do to help improve your experience. Our team will reach out to you directly to take a closer look and explore possible options.
Thank you for bringing this to our attention; we appreciate the opportunity to make things right.
go F yourself traveloka
1. I booked the hotel 2 rooms and paid. 2 days after, I sent an email to the hotel to check if they received the booking from Traveloka, the answer is 'no'
2. I asked Traveloka via email and call to customer service that which name they use for my booking, so I can ask hotel again to recheck.
3. Traveloka rejected to give me the answer which name they use to make a booking for me and then asked me to send them my passport as hotel asks for.
4. After I sent passport to them, they replied via email, my passport is not valid as the nationality is not as same as the location I booked also they name is abit different
5. I informed them that what nationality shouldn't be matter of where I'm from, and I should be able to book from wherever in this world.
6. They said If I book from Singapore then I need to show Singapore passport. Hello? If I'm working in Singapore, and my passport is not Singaporean, how can I book? What a stupid excuse is this?
7. I asked them to change the guest name and use my so call Singaporean family passport and tell them, please proceed to confirm with hotel as of now you got real name+Singaporean passport + book in Singapore also
8. They said they recommend me to cancel the booking and rebook again
9. I asked them the real reason why they can't confirm with hotel as of now it's 7 days already
10. They only replied please wait for the further update.
September 11, 2025
Unprompted review
Reply from traveloka.com
Hi Valued Guests, We’re truly sorry to hear about your experience with your hotel booking and that it could not be confirmed by our hotel partner. We understand how frustrating this must have been, and we sincerely apologize for making you feel that way.
To help us look into this and expedite your request, could you please share your booking ID? You may also reach out to us directly via the Traveloka App chat or by sending an email to cs@traveloka.com for quicker assistance.
Thank you for your patience and understanding — we’ll do our best to resolve this as soon as possible.
Fraudster
I almost never give reviews, but I feel this is very important to convey, so that no one gets trapped again by this company's rotten plan to reap abundant profits in a naughty, fraudulent way... yes, I was cheated... twice already..
I am furiously disappointed with Traveloka! Booking seemed easy at first, but when things went wrong, their customer service was completely useless. They just keep sending template replies and avoid solving the real problem.
Their app crashed, forcing me to reschedule unnecessarily, costing me extra money, time, and so much stress. I feel cheated and ignored as a customer.
Traveloka promises to be a “trusted travel platform,” but their service is bullshit. After this nightmare, I will never use Traveloka again, and I strongly warn everyone to think twice before booking with them.
September 10, 2025
Unprompted review
Reply from traveloka.com
Hi Maria, we’re truly sorry to hear about your experience and that you had to reschedule your flight unnecessarily. This is certainly not the kind of experience we want you to have with Traveloka.
Our team will be reaching out to you directly to better understand what happened and to make things right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience.
sucks support
September 10, 2025
Unprompted review
Reply from traveloka.com
Hi Ayawe, we’re sorry to hear about your experience and that our service did not meet your expectations. We truly value your feedback and would like to look into your concern further to help make things right.
Could you please share your flight details (booking ID, flight number, and travel date) so we can investigate this issue? You may also reach out to us directly through the Traveloka App chat or by emailing cs@traveloka.com
for quicker assistance.
Thank you for giving us the opportunity to improve, and we hope to regain your trust.
Poor customer service, no support for customers
Traveloka prides itself as being a marketplace and platform for all your travel needs but if something goes wrong, forget about getting them to provide genuine support. They will shirk responsibilities and push blame to their suppliers instead.
August 28, 2025
Unprompted review
Reply from traveloka.com
Hi Mohan, we’re truly sorry to hear about your experience and that our service did not meet your expectations. We take feedback like this seriously and would like the opportunity to make things right.
Our team will be reaching out to you directly to better understand what happened and find ways to improve your experience with us.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve your concern.
Just casually doubled the price during booking
Spent an eternity inserting the extensive information they wanted for each passenger, including passport info, expiration, birthdays, the works.. go to pay, “ah, be aware the price has changed”… yes, it had doubled. No thanks! The whole thing just has me furious.
September 6, 2025
Unprompted review
Reply from traveloka.com
Hi Tron Andre, we’re sorry to hear about your concern regarding the price increase during the booking process. We understand how frustrating this can be, and we’d like to review your case to help resolve the issue.
Could you please share your flight details (booking ID, flight number, and travel date) so we can look into it further? You may also reach out to us directly via the Traveloka App chat or by sending an email to cs@traveloka.com
for quicker assistance.
Thank you for your patience and understanding. We’ll do our best to assist you.
Scam
They offered a $517 price and, after filling up all the requested information, the price almost doubled up!! (around $900). Don't waste your time
September 6, 2025
Unprompted review
Reply from traveloka.com
Hi Ruben, we’re sorry to hear about your concern regarding the price increase on your booking. We understand how this can be disappointing, and we’d like to take a closer look to help resolve the issue.
Could you please share your flight details (booking ID, flight number, and travel date) so we can investigate further? You may also reach out to us directly through the Traveloka App chat or by emailing us at cs@traveloka.com
for quicker assistance.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Scammer!! Not live up to their promise
Bought tickets and paid super high premium specifically for the 100% refund option. Due to plans change, traveloka suddenly said its non refundable, and not even able to reschedule.
August 31, 2025
Unprompted review
Reply from traveloka.com
Hi Anita, we’re sorry to hear about your concern regarding your booking’s refund eligibility. We understand how important this is, and we’d like to look into it further to help find a resolution.
Could you please share your flight details (booking ID, flight number, and travel date) so we can review your case? You may also reach out to us directly through the Traveloka App chat or by sending an email to cs@traveloka.com
for quicker assistance.
Thank you for your patience and understanding.
Never again! Misleading and Non-Refundable – Avoid at All Costs
I made the purchase thinking it was refundable, as clearly advertised. However, when I tried to cancel and request a refund due to change of plans, they suddenly claimed it was non-refundable. This is completely misleading and feels like a scam. I will never buy a ticket from them again. Consider this a warning to others—proceed with caution!
June 2, 2025
Unprompted review
Reply from traveloka.com
Hi Joo, we’re sorry to hear about your concern regarding the price increase and refund eligibility of your booking. We understand how this situation can be frustrating, and we truly appreciate you bringing it to our attention.
Our team will be reaching out to you directly to review your case and explore possible resolutions.
Thank you for your patience and understanding.
Booooooooooooo!!!!! Major thumbs down 👎👎
This was my first time *trying* to use Traveloka. I should have known it was too good to be true. It came up as an alternative to booking a round trip ticket through a major airline. It asked me to book the first leg of the trip through the airline itself and the second leg through Traveloka at a discount. It was enough of a discount that I thought I would try it. After I booked the first leg with the major airline and got it confirmed, I went to book the second leg with Traveloka. After going through all the information input, etc, the price came out hundreds of dollars higher than the original quote. What a waste of time. I ended up having to cancel the first leg of the trip and book again round trip through the major airline. Don't waste your time. This site is a total fraud.
August 31, 2025
Unprompted review
Reply from traveloka.com
We’re sorry to hear about your experience, Anne and understand your concern regarding the price increase on your booking. To help us look into this further, could you please share your flight details (booking ID, flight number, and travel date)?
You may reach out to us directly via the Traveloka App chat or by sending an email to cs@traveloka.com
so we can assist you promptly and work toward resolving the issue.
Thank you for bringing this to our attention; we appreciate your patience and understanding.
Traveloka – Lacking Transparency and Trust
Traveloka – Lacking Transparency and Trust
I attempted to book a flight at the advertised price, but the process raised serious concerns. The system requested extensive personal information, including age, address, credit card details, and passport information, well before confirming the final inflated price.
During booking, the advertised price first increased by $3, and then, after clicking “Pay Now,” it more than doubled from $335 to $688. This lack of price transparency feels like personal information is being scraped, especially as it is done prior to a confirmed price, and is completely unacceptable. Many competing Booking platforms, including booking direct through the airlines, offer and cheaper more transparent and safer experience.
Buyer beware: I cannot trust this platform and will not use it again.
August 27, 2025
Unprompted review
Reply from traveloka.com
Hi Julie, thank you for sharing your feedback. We’re very sorry to hear about your booking experience, especially regarding the price changes and the information requested. We’d like to review this further so we can better assist you.
Could you please provide us with your booking ID or other booking details? You may also reach us directly via the Chat feature on your Traveloka app or by emailing us at cs@traveloka.com
so our team can help resolve your concern promptly.
We truly appreciate your patience and the chance to improve your experience with us.
Terrible experience with Traveloka car…
Terrible experience with Traveloka car rental. The car provided was in very poor condition – full of scratches, one headlight barely worked (I had to drive on high beam), the fuel gauge didn’t show correctly, and the car could not even climb small hills.
At first I stayed quiet because the price was low, but then the rental company added unfair “extra zone” charges. In the end I had to pay more just to recover my deposit.
I contacted Traveloka customer service, but they never answered my questions. Their support is unprofessional and unhelpful.
As frequent travelers across Asia, this was my first time using Traveloka and it will definitely be the last. Be very careful if you plan to book with them
August 24, 2025
Unprompted review
Reply from traveloka.com
Hi Najum, we sincerely apologize for the negative experience you had with our car rental service. This is not the level of service we aim to provide, and we truly regret the inconvenience it has caused you. Please be assured that we will carefully review what happened and do our best to recover from this situation. Your feedback is very valuable to us, and we’re committed to making things right.
Expensive and best price guarantee is scam
Recently I just booked a ticket from nanjing to shenzhen, after purchased the ticket I found the price is 4x time higher compare with other agent, then I contact customer service about the best price guarantee and how come the price is so expensive, end up no solving my concern and this traveloka best price guarantee is scam.
Booking ID 1278579186
August 23, 2025
Unprompted review
Reply from traveloka.com
Hi Valued Customer, thank you for sharing your feedback. We’re sorry to hear about your experience and would like to assist you further. Could you please provide us with your booking ID or other booking details so we can check this for you?
You may also reach out to us directly through the Chat feature on your Traveloka app or by sending us an email at cs@traveloka.com
so our team can support you right away.
We look forward to resolving this for you.
Price changed from $430 to $535
Website shows $430 originally, after filling up personal details and going to payment page, the price went up to $535. Really lousy company! Do not book here! Other sites like trip / expedia / even the airline's own website are cheaper.
August 19, 2025
Unprompted review
Reply from traveloka.com
Hi Valued Customer, we’re sorry to hear about the price discrepancy you experienced while booking. This is definitely not the experience we want for our customers. To help us look into this further, could you please provide your booking ID and reach out to us directly via your Traveloka app or by emailing us at cs@traveloka.com? Our team will be happy to investigate and resolve this for you.
Thank you for bringing this to our attention, and we appreciate the chance to make things right.
Traveloka Regulations
Traveloka is a convenient platform for booking flights, hotels, and vacation packages. However, I have noticed an issue when booking hotels through the app. Similar to Airbnb, Traveloka partners with hotel or property owners, but sometimes there are no clear regulations about additional charges.
Many customers, including myself, have experienced situations where hotels request extra fees during check-in that were never mentioned during the booking process. Unfortunately, Traveloka does not seem to provide strict rules or fair solutions to protect customers in these cases. Even worse, there are no proper consequences for hotels that engage in this kind of unfair practice.
I believe Traveloka should improve transparency and establish stronger regulations to ensure customers are fully informed about all costs upfront, and that hotels are held accountable for hidden charges. This would help build more trust and provide a better experience for all users.
August 18, 2025
Unprompted review
Reply from traveloka.com
Hi Valued Customer, thank you for taking the time to share your experience and feedback with us. We’re glad to know you find Traveloka a convenient platform for booking flights, hotels, and vacation packages.
We sincerely regret to hear about the issue you encountered regarding additional charges at check-in. Please know that transparency and fairness are very important to us, and we take concerns like yours seriously. While hotel partners are responsible for disclosing all applicable fees during the booking process, we acknowledge that there may be cases where this information is not communicated clearly.
We are continuously working to improve our policies and strengthen our monitoring of hotel partners to ensure all costs are presented upfront. Feedback like yours helps us push for stricter regulations and fair practices, so customers are better protected against hidden charges.
To assist you further, we’d like to look into your case in detail. Please reach out to us via your Traveloka app or send us an email to cs@traveloka.com with your booking details so we can review the situation and provide the best possible resolution.
Thank you again for bringing this to our attention. Your input is invaluable in helping us improve and provide a better experience for all our users.
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