traveloka.com Reviews 

I normally do not write reviews but this was genuinely the most abysmal experience I had with a booking agency. Airline rescheduled flight and I wanted to find out about my options for alternate flights and eligibility for refund. Without my permission, the initiated a refund on their end and I was told that I could only receive my refund 90 days later (which is unrealistic considering rival apps take a week a most).

I did not consent to a refund and these people just acted on their own. Customer service lacks reading comprehension skills and is non-existent when I ask them for help. They are arguably the worst travel agency I've ever worked with and I strongly DO NOT RECOMMEND them to anyone. It is not worth the stress and hassle.

Update: Issue was resolved eventually after I persisted to talking to the manager. They originally claimed that they are unable to cancel a refund progress but was able to afterwards (contradiction much?), but this was after hours of phone calls and emails. Take note that they love to give auto-generated replies to buy time for themselves. Just simply insist no and they may take your case more seriously after 3-4 times of explanation.

Agency offered compensation of mere $5 for 7 days of trouble. When I declined and said I will not be returning to this stupid application, they followed up 3 days later with a final compensation of $10! Genuinely the worst possible experience with a booking agency and I suggest using other apps like Trip instead where the service is more responsive and sincere.

When I went to pay they had added 50% of the face price for no discernible reason. And that was after removing the add-ons they added without asking. Very deceptive.

Also the website is absolutely terrible. Happy to have found a better offer and happy to have wasted their time.

Lousy platform. Purchased air flights but the ticket number is untraceable at the airlines official website. Want to reserve seat also available. Others dark blue platform no such problem at all. Only once , won't book again thru this website, won't recommend also.

my flight ticket was cancelled 'by airlines', but I checked direct from the airline website, I still can book directly for the same flight. Then when i request for refund, they send an email saying i need to confirm my request refund before 4pm the same day I made the refund request.then, they cancelled my refund request automatically. I need to start all over again for refund request. Not everyone read their email multiple times in a day!. and your refund request not included the service charge, means you dont get full refund and depends on the 'airline' again for full refund. what the heck, they cancelled the flight but i need to pay?. traveloka refund system is somewhat suspicious and it seems they making money by doing this.

I booked a Cebu Pacific flight through them, and from the moment the payment cleared, everything fell apart. They attached my booking to some random email address I’ve never seen in my life. Even though I received the confirmation, I couldn’t access my own booking through Manage Booking, couldn’t create an account to retrieve it, and couldn’t even add baggage.

Cebu Pacific couldn’t help me because the booking was locked under Traveloka, and Traveloka themselves were absolutely nowhere to be found. Their phone line is a joke — you can’t reach a human without a booking code, and naturally, I couldn’t access the booking code because Traveloka never provided proper access. Their “online support” is a black hole. No portal, no chat, no help whatsoever.

This company is completely incompetent. A pathetic excuse for a travel service. They take your money and then leave you stranded with no way to manage your booking.

Avoid Traveloka at all costs.
They are genuinely the most frustrating, unhelpful, and poorly designed service I’ve ever come across

I don't understand why Traveloka gets so many bad reviews.
I have used Traveloka for most if not all of my travels, especially flights, hotels, and they are extremely reliable with good rates and prices. Their support is good, and I have always been refunded and had my issues solved.

This App is absolutely scam. They hold all my money When I Travel to Saigon. The staff tell us the money will back in 3 to 7 days but now is 1 month. they Scam my ticket and my room and I must Booked new plane ticket and hotel room. It was a truly terrifying experience. Please give back my money

Booked with StayG Sentul when selected ‘Mountain View’ the staffs at Traveloka must be high as where I am standing from my room all I hear is the noises coming from the toll freeway and telecommunications high power microwave towers and some realestate houses roofs. The room I paid is cheap and you get what you paid for. And alas I also booked thru Booking.com for the following week which in non refundable.

This company doesnt care if an unexpected rescheduling needs to happen due to misfortunes. They only care about their bottom line.

DO NOT USE THIS SERVICE!

If you have tried over 10 times to reach their customer service in 4 different countries, you will not get them.

Their chat function is a circle jerk with no human behind it.

Will not take any responsibility for their failed services.

My holiday was ruined and they will not take any action to resolve it.

this place is a scam, go to book, fare not availale and they want you to book something else for double the price, dont waste your time

**Update 16/12/2025. Issue has NOT been resolved. Traveloka has promised a full refund but is delaying paying it. Do not trust this company, you've been warned.**

I booked and paid for a premium room with Traveloka, the 2 Bedroom Beachfront With Rooftop Hot Tub Ocean View at Malibu Mooloolaba, paying the full premium rate.

FAILURE TO DELIVER (The Bait-and-Switch):

* Selection Error: Traveloka's website showed the premium Hot Tub room available for selection, but their system automatically downgraded my booking to a standard, non-hot tub room (2 Bedroom Beachfront) while charging me the higher price.

* Confirmed Deflection: The hotel confirmed they never received a booking for the hot tub room. When presented with irrefutable photographic evidence of their website error, Traveloka refused to issue a refund, deflecting blame by stating the hotel "did not approve it."

* Ongoing Misrepresentation: I have evidence (video) that Traveloka continued to falsely advertise the Hot Tub room as available on their site even after I was checked into the inferior room.

Traveloka demonstrated deceptive conduct, failed to deliver the paid-for product, and wasted my vacation time with endless stalling tactics ("we are actively reviewing your concern").

FINAL RESOLUTION:
Due to their refusal to resolve the issue, I have filed a formal chargeback with my credit card provider for the full amount of $1,827.66.

* Do not trust the room type or availability shown on the Traveloka website.
* If a problem occurs, Traveloka will not assist.
* Save yourself stress and money: ALWAYS book directly with the hotel.
* If you experience the same issue raise a charge-back with your payment/ credit card provider
* Submit a complaint dispute with the ACCC and the Fair Trade

Fraudulent company. Attempted to withdraw money from my bank with a random phone call claiming to BE my bank with the intent of PREVENTING fraud!!

NEGATIVE STARS. Traveloka is the worst platform I’ve ever used.

My whole experience is a joke. First try FAILED because their system only gave me 3 minutes to make payment absolutely unreasonable. Then the second booking showed one price on the page, but when I paid, the amount suddenly jumped by $74.85. How is that not fraudulent behaviour?

And the best part? They keep blaming “multiple bookings” when I only had ONE actual booking. The failed one was caused by their own system and they admitted it afterwards but can only give FLIGHTS VOUCHERS, hello?? how would I even buy from your website again scammers.

Customer service is another disaster change agent for every replies. Their “24/7 hotline” is useless I called nonstop for almost a week and couldn’t reach anyone. At this point I don’t even know if they blocked me. Every time they reply, they change their story: system issue → airline policy → multiple bookings → system fluctuation. They can’t even keep their lies straight.

All they do is push coupons nobody wants. I don’t want your voucher for flight.

Traveloka is unreliable, inconsistent, and honestly its like a registered scam.

It’s big fraud company🤬🤬 because I booked a ticket on December 18th and there gave me January 8th and I called to them regarding issue the wrong tickets dates. And asking me to extra 400 dollars after having 3 days of conversation with customer service. Misleading customer with incorrect dates and charging extra money. Using business strategy’s. Don’t buy any tickets from Traveloka.com… it’s fraud company.

Avoid this travel agency like the plague! Their customer support is useless—you’ll wait forever for a single response, and when they finally bother to reply, they just blame everyone else. We never got our refund, and the agent had the nerve to blame the airline even though the airline’s policy follows U.S. DOT regulations. These people are dishonest, careless, and completely unprofessional. Save yourself the stress—go anywhere else but here!

Beware of scammy Traveloka. This platform purposely increases prices during the promo window that’s supposed to reward customers. Once you book at a higher price than usual, a few hours later, after the promo period ends, the price returns to normal. You can try to submit the “Best Price Guarantee” claim, but they’ll simply reject it for weak reasons, such as the URL not meeting their terms and conditions or being “invalid.” Even after you email them and provide detailed comparisons, they’ll gladly ignore or complicate the process until you give up.

Disappointing and embarrassing. Other apps could offer compensation as a token of appreciation and apology. But this apps never given any compliment or support for customers.

The customer service chat through the app has not been working for the 2 days I have tried to reach someone. I’ve sent 2 emails and neither has received a response. It seems there is no customer service - when it’s advertised as being 24/7. I tried to reach the airline directly with my booking number and it’s not recognized. I haven’t even started my travel yet and am anxious about what may happen.

Terrible!! Such bad experience with traveloka!!
Valid ticket with purchase email and flight eTicket. when at airport staff said no Bookings. Airport staff/ Cathay Pacific staff/ traveloka staff had three way conversation still can't solve the problem and My flight already took off
Traveloka tried getting next flight can't find. Next day also no promises. I was offered cancellation of ticket with refund Also promise additional compensation for my return flight. I missed all family gatherings.
After all that nightmare and promise of refund with all their email assurances of refund and compensation I only got $25 refund!!!
This is really a scam!!!
Please do not book through traveloka.
I wish I had read the reviews before bookinbg