Thank you Travel Online for a very easy to organise recent trip to Vanuatu. To be able to contact you direct and confirm our trip left us feeling at ease.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything and everyone at Travel Online was fabulous. We had an amazing holiday and everything ran smoothly from booking the trip to enjoying our holiday and our trip home was great too. I highly rec... See more
Company replied
Lisa, who helped us was great. All questions were answered in a timely manner and Lisa was very efficient. She arranged a wonderful holiday which we enjoyed thoroughly.
Company replied
Travelonline makes planning your holiday easy at an affordable price. Excellent customer service, reachable by phone and email for planning or any questions you may have. I highly recommend Travelon... See more
Company replied
Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
Contact info
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful and professional
Holiday was booked without any problems and all my questions were answered promptly and professionally. Would happily use again.
Exceeded all expectations!
TravelOnline exceeded all my expectations always very prompt and detailed with all responses and nothing was too much trouble. Highly Recommend!
Great and reliability, thank you Travel Online
Thank you to all at travel online, we had a great holiday. You made our travel easy and enjoyable. Totally reliable and easy to have any of our questions answered prior to travel. Love that we could contact you by phone and not just email. Would recommend Travel Online to everyone.
Exeptional communication and service
Travel Online is great value for money and their service is second to none.
Thank you for providing us with a prompt, excellent customer service with great attention.
We received an excellent service from TravelOnline team. After initially booking our travel on line, I contacted them few times with number of questions and requests and each time I received prompt reply with great attention. Thank you for great customer service. We will get in touch with TravelOnline again for our next family holiday.
Perera Family
NSW 2077
Another awesome holiday booked through travelonline
We've used travelonline.com numerous times over the past few years and have always been happy with the service and the competitive pricing. The bonus inclusions are another great selling point. Thanks travelonline.com, we'll see you again next time we travel.
Easy and friendly with the best deals.
One of the easiest bookings for travel I have made. Everything was seamless and the service from Michelle was first rate. No oversized companies to deal with and get lost in their maze just simple, uncomplicated good service!
Easy, no hassles
Very easy to get a quote and book online. The prices are great. The holiday was hassle free and worry free.
Easy and convenient
Needs to be more info given on booked tours however
A hassle free and well organised holiday
We would definitely recommend Travel On-Line, our holiday was wonderful. It was easy to book and any questions we had prior to travel were answered promptly.
Travel Online, very Professional.
Travel Online were very professional in arranging my holiday to Bali. Even though I made numerous mistakes with booking dates and passport details, they were quick to notify me, and very helpful at rearranging things. Nothing was to much trouble. They reply promptly to e-mails, and if you need to talk to someone, you can phone them too.
I normally book holidays on line myself, but after dealing with Travel Online, I will always check out their deals first.
George Crew
travelonline are brilliant. .wouldn't go anywhere else to book our holiday
Saw on Facebook a deal for phuket and booked on line with travel online. .
Joanna and staff were there every step of the way. Some of my questions were silly one's but they answered all concerns straight away.
We wont go to anyone else.. peace of mind using travel online..
had a great holiday. .big thanks and our highlight was coral island and that was included free..
kind regards
Maxine and phil Taylor
Simple and efficient
The information provided is accurate and up to date. Prices are the best of any other travel agent that I could find. Easy to book via their website, easy to navigate. Prompt responses to any question you may have.
I would and have recommended Travelonline to many friends and family.
A quick response was received to any query. I would and have recommended TravelOnline to many friends and family. Can't wait till my next holiday and the good service received.
Patient
They are very patient with questions and respond in a timely fashion.
Great communication!!!
I will definitely be using this company again to book travel. Was easy to receive automatic quotes on line. No waiting for someone to return my call. Any questions I had were answered promptly online. Much easier than a travel agency that you have to physically go into. Have recommended this company to my family and friends.
Excellent Online Booking Experience
Travel Online are definitely one of the best travel online experiences I've ever had.
Professional and informative ensuring your holiday experience to be the best.
Thoroughly recommend this agency for best value and professional service .
Happy & regular user of TravelOnline!
Easy to use, competitive pricing, no major issues to date. I have used TravelOnline for 2 Overseas trips & 1 NSW trip, all for large groups and it has all gone smoothly. TravelOnline will continue to be my first port of call when I am planning any trip.
Great value holidays!
Booked a holiday to Phuket via TravelOnline.
The service from Jo and Fiona was friendly and efficient.
I really liked the minimal deposit lay-by style payment structure.
TravelOnline offered a good range of travel destinations and good value accommodation options.
It would be great if they could offer some more upgrades or bonuses etc to bundle into the holiday packages (e.g. dining offers, food & beverage vouchers, discounts etc).
Thanks Jo and Fiona and the TO team.
Travel online review
It was great that everything could bedonethrough one site-air, land, transfers etc. everything went smoothly and we were updated on the progress of our booking consistently.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








