Everything and everyone at Travel Online was fabulous. We had an amazing holiday and everything ran smoothly from booking the trip to enjoying our holiday and our trip home was great too. I highly rec... See more
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Lisa, who helped us was great. All questions were answered in a timely manner and Lisa was very efficient. She arranged a wonderful holiday which we enjoyed thoroughly.
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Kristy was very helpful in booking our holiday. I have not travelled extensively and I felt supported every step of the way. I will definitely use TravelOnline again.
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Travel Online did a fantastic job. Easy to use and great competitive prices. Our holiday was very well organised and everything went well without any problems. Definitely recommended.
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Company details
Written by the company
Established in 1994, TravelOnline is a multi-award winning online travel agent which has grown to become a leader specialising in Australia, New Zealand, Asia and the Pacific. We offer personal service, complete holiday packages and some of the most competitive prices in the market thanks to our major industry partners. We offer the convenience of an online service with the benefit of real people you can talk to. Enjoy the best of both worlds and book with confidence.
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4.8
Excellent
241 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service, unbeatable value
The consultants with travel online were extremely helpful and responsive. They were able to get us a booking at short notice for a sought after location during school holidays. Every other search I did came up with no availability. Great value as well. I would recommend this service to everyone.
December 23, 2016
Unprompted review
Reply from TravelOnline
Hi Jane, Thanks for the great feedback. We pride ourselves on our competitive pricing, great value holiday packages and fast and friendly service. Our consultants specialise in finding the perfect holiday to suit each customer - even in busy peak periods like the school holidays! We're so glad to hear you were happy with your experience booking with TravelOnline and we look forward to helping you with your next holiday.
Excellent sevice and so easy to use
So easy to use you can get many quotes change dates accommodation ect and then confirm when your ready. No Credit card fees. Good prompt service.
November 27, 2016
Unprompted review
Reply from TravelOnline
Hi David, Thanks so much for your kind feedback! We pride ourselves on our easy online booking process and the friendly high quality service offered by our travel consultants. We're so pleased to hear that you enjoyed your experience booking with us and we look forward to helping you book your next holiday.
Awesome holiday in Fiji
Best price on our holiday with bonus included loved that our location Musket Cove Resort in Mamanuca Island Malolo Lai Lai Island. Would definitely use this travel agent again
November 20, 2016
Unprompted review
Reply from TravelOnline
Hi Donna, Thanks a lot for the kind feedback. We're so glad to hear that you enjoyed your experience booking with us and that your trip to beautiful Fiji went seamlessly. We pride ourselves on our fast and friendly service and we're so pleased to hear that our experienced consultants were able to assist you with everything. We look forward to helping you book your next holiday.
Easy / friendly staff / best value packages / quick responses
Easy bookings / friendly, helpful staff / best packages online / only asks for small deposit and gives you time to pay holiday off before departure. No problems during holidays, all booked as promised. Will book through here again!
November 18, 2016
Unprompted review
Reply from TravelOnline
Hi Loata, Thank you so much for your kind words. Although we offer the convenience of an online booking service, we pride ourselves on our friendly consultants who offer first hand advice and can assist you with your booking and any payment plans you require. We're so glad to hear you enjoyed your holiday along with a few little extras in your package and we look forward to helping you book your next trip.
Brilliant service
Brilliant service, everything that was organised for us went like clockwork, the team was great and communication was good even with the major time difference. Thoroughly recommend if you are planning trips or excursions. A+
November 15, 2016
Unprompted review
Reply from TravelOnline
Hi Louise, Thank you so much for your kind words, we're so pleased to hear that you've enjoyed your experience booking with TravelOnline. Although we offer the convenience of an online travel booking service, we pride ourselves on having the additional support of our friendly and experienced consultants who can assist you with your booking. We're so glad you enjoyed your experience with us and we look forward to helping you with your next holiday.
Excellent Service
Our Consultant Clare was fantastic! They delivered on there promise,
"A hassle free holiday" THANKYOU!!
November 9, 2016
Unprompted review
Reply from TravelOnline
Hi Dave, Thanks so much for your kind feedback. We're so pleased to hear you enjoyed your experience booking with TravelOnline and we'll be sure to pass your comments along to Clare. We look forward to helping you book your next holiday.
Quick and easy to deal with, no pressure selling.
I have used Travelonline twice now, first to organise our honeymoon to Fiji, and secondly when I needed to get home to visit my terminally ill mother.
They quoted both trips, without any pressure to purchase, unlike the other companys we tried, with all quotes being within a few dollars of each other.
We have just returned from our Fiji honeymoon, everything went to plan as Travelonline indicated it would, a wonderful holiday.
But the standout for me was when I had to extend the trip home to Mum, it was all changed over the phone in a matter of minutes with no complaints, leaving me free to organise other things. Other members of our family use Travelonline, and can not speak highly enough of them.
November 5, 2016
Unprompted review
Reply from TravelOnline
Thank you so much for your kind words, we're so pleased to hear that you've enjoyed your experience booking with TravelOnline. Although we offer the convenience of an online travel booking service, we pride ourselves on having the additional support of our friendly and experienced consultants who can assist you with first hand advice as well as make any changes to your booking should unexpected circumstances arise. Congratulations, we're so glad you enjoyed your honeymoon and we look forward to helping you with your next holiday.
a great experience
this is the first time we booked online and were a little sceptical at first but Travelonline made everything easy and we were informed at every step along the way which made our holiday go stress free i would recommend this company to my family and friends
November 2, 2016
Unprompted review
Reply from TravelOnline
Hi Peter, Thank you so much for your kind feedback. We pride ourselves on our competitive online pricing, backed up by our friendly personal service and we're so pleased to hear that you are happy with your first experience booking online. We look forward to helping you book your next holiday.
Please be careful
They will try to rip you off by putting the price up after they say that the room you requested is not available ( you will have to wait 24 hrs for that).
Please be aware of this dodgy business they are buying positive reviews to get some customers, their Facebook page doesn't have reviews and their posts don't get more than 5 likes. They delete all negative comments as well.
October 21, 2016
Unprompted review
Reply from TravelOnline
Hi Dasha, We are usually able to confirm the hotel and room type that you request immediately, however the hotel in question requires us to reconfirm availability with them prior to final confirmation with our clients.
Our systems immediately sent your booking request to the hotel but unfortunately they had sold the last room of this type prior to the request being processed. However they advised us they could offer a higher room category as an alternative.
We sincerely apologise for any inconvenience this may have caused you.
We’ve taken your feedback on board and will continue to improve our processes in order to provide the best experience for our customers.
amazing
they helped with everything on my trip so it would go perfectly. No task was big or small.
October 9, 2016
Unprompted review
Reply from TravelOnline
Hi Ally, Thanks so much for the kind feedback. It's our mission to find you a great holiday for a great price and ensure the whole process from booking to travelling runs smoothly. We're so pleased to hear that your experience with us was everything you had hoped.
Excellent Service
We received excellent service with booking our holiday.
October 3, 2016
Unprompted review
I always book through Travel Online for the best prices and absolute reliablility
I have used Travel Online 3 or 4 times now, and have never had any problems. They provide prompt, reliable and cost effective services. I would recommend them to my family and friends.
September 28, 2016
Unprompted review
Reply from TravelOnline
Hi Anne-Maree, Thanks so much for your kind feedback. We're so pleased to hear that you've enjoyed booking your trips us and we look forward to helping you book your next holiday.
Easy, personable and helpful
Easy and friendly team to deal with, seeking alternative options when our original booking was not available. Great communication and a quick turnaround add to a highly recommended service.
September 27, 2016
Unprompted review
Reply from TravelOnline
Hi Steve, Thanks so much for your kind feedback. We're really pleased to hear that you enjoyed booking your trip us and we look forward to helping you with your next holiday.
Awsome service
Great place to book your holiday highly recommended
September 14, 2016
Unprompted review
Travelonline
Fantastic service that made booking our holiday so simple and very cheap!
September 8, 2016
Unprompted review
Fantastic and friendly service.
Our holiday was awesome with nil issues fro Travel online. The only problem I had was with things I booked myself with out Travelonlines help.
I should have booked the whole thing through them. The tour were better then I expected. Thank you Travel Online.
August 31, 2016
Unprompted review
Fantastic
1st time using travelonline and won't be the last . Such friendly and quick service , nothing was a problem & all my questions or emails were answered very quickly , thanks to Lisa our Travelonline consultant .
August 31, 2016
Unprompted review
Just returned from another wonderful break in Fiji
We have used TravelOnline for our last 4 overseas holidays and have not had one hassle with any aspect of the trips. All flights, transfers and accommodation elements have gone exactly as planned. We will always use them in the future.
August 17, 2016
Unprompted review
Extremely helpful and professional
Holiday was booked without any problems and all my questions were answered promptly and professionally. Would happily use again.
August 2, 2016
Unprompted review
Exceeded all expectations!
TravelOnline exceeded all my expectations always very prompt and detailed with all responses and nothing was too much trouble. Highly Recommend!
July 30, 2016
Unprompted review
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