Trawell 24/7 Limited  Reviews 34

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 5 out of 5 stars

Outstanding service from start to finish. Trawell 247 handled my booking perfectly. Quick responses, great price, and so much patience with all my questions. I will definitely be booking with them... See more

Rated 1 out of 5 stars

If I could score 0, I would. So I got a call today to be harassed asking why I gave a bad review, the agitated agent would not let me speak so I let him ramble on, to which I I asked if had finishe... See more

Rated 4 out of 5 stars

Michael Fox managed to get us a deal in a short space of time at a reasonable price. Michael was very keen to get the request right that resulted in many many telephone calls. Besides that Michael w... See more

Rated 5 out of 5 stars

Good customer service but charging People for ticket insurance is unlawful. I was told that it is policy and was forced to pay for the insurance that I don't need. I need to be reimbursed on that af... See more

Company details

  1. Airline Ticket Agency
  2. Travel Agency

Written by the company

Trawell 24/7 is a UK-based travel company dedicated to making international travel simple, affordable, and stress-free. We specialise in flight bookings, holiday packages, hotel reservations, and tailor-made travel solutions for individuals, families, and business travellers. Whether you are planning a holiday, visiting family overseas, or travelling for business, our team works to find the best routes, fares, and travel options to suit your needs and budget. Our focus is on personalised service. Instead of automated booking experiences alone, we provide real human support before, during, and after your trip. Customers rely on us for expert guidance, flexible travel solutions, and quick assistance when plans change. We work closely with trusted travel partners and suppliers to provide competitive fares and reliable services across Europe, Africa, Asia, the Middle East, and North America. From last-minute flights to carefully planned holiday packages, our goal is to deliver value, convenience, and peace of mind. At Trawell 24/7, we believe travel should be accessible and enjoyable, not complicated. Our growing customer base and repeat travellers reflect our commitment to transparency, customer satisfaction, and dependable service. Your journey matters to us, and we are here to help you travel with confidence.


Contact info

3.7

Average

TrustScore 3.5 out of 5

34 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Do not ever go there

Do not ever go there. Scamming surrounded their spirit. Detrimental experience with them in booking flights.

July 10, 2025
Unprompted review
Trawell 24/7 Limited  logo

Reply from Trawell 24/7 Limited

Hello Olayinka,

Thank you for your feedback.

For clarity and transparency, we would like to outline the facts:

• A confirmed flight ticket was successfully issued and delivered to you.
• Before proceeding, you were clearly informed by email that the ticket was non-refundable and that only refundable taxes would be returned if cancelled.
• You confirmed by email that you understood and agreed to the refundable tax amount and asked us to proceed.
• After ticket issuance, you later requested a full refund, which was not permitted under airline fare rules.
• All refundable taxes, exactly as agreed, were processed and returned to the original payment method.

There was no misrepresentation, service failure, or unresolved issue. A completed service delivered in accordance with agreed terms cannot reasonably be described as a “scam.”

We requested booking details via Trustpilot to review this further, however no information has been provided to support the claims made.

We remain available to assist through official channels should you wish to discuss this professionally.

Rated 1 out of 5 stars

If I could score 0

If I could score 0, I would.
So I got a call today to be harassed asking why I gave a bad review, the agitated agent would not let me speak so I let him ramble on, to which I I asked if had finished, I began speaking when he just kept talking over me.
So I’ll say it again, you never passed my details to BA, you said the flight was cancelled and yes you gave me a full refund but you hadn’t passed my payment on to BA, all they had was my name. Now leave me alone!

March 10, 2025
Unprompted review
Rated 1 out of 5 stars

I discussed this from 12 p.m

I discussed this from 12 p.m. to 3 p.m. The flight, which wasn't confirmed, increased in price by £250 just before payment. It also had a 22-hour layover.
I've been sent the confirmed flight with times and that was not what was agreed to.

Very disappointed wasting all this time for nothing.

February 3, 2025
Unprompted review
Trawell 24/7 Limited  logo

Reply from Trawell 24/7 Limited

Hi
Please can you forward any emails you have received from us at sales@trawell247.co.uk
We have checked from our side no email or confirmation has been sent to the email address you mentioned.

Thank you




On 28 FEB 2025

Dear D G

As we have still not received any further information or response following your review, we must conclude that this does not reflect a genuine experience. It appears to be an intentional review aimed at damaging our reputation, possibly in exchange for an incentive from competitors.

We take all feedback seriously and are committed to addressing genuine concerns. If you have a legitimate issue, we encourage you to reach out to us directly so we can assist you.

Best regards,
Sales Team

Rated 4 out of 5 stars

I was struggling to get a ticket to fly…

I was struggling to get a ticket to fly to Angola in a moderate price, I know it’s a high season but the consultant managed to get me a low fare to travel to Angola and I’m very happy, and I recommend anyone to contact them in case of emergency, Michael Fox consultant done a good job to help me

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Sarah Ali she was very kind

Sarah Ali she was very kind, patient, flexible, prompt, and helpful regarding searches, negotiable, put on hold the travel dates, and much more I had good and amazing experience dealt with her, thank you very much for your help and may God prosper and bless her above.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

An amazing experience

Sarah Aly was amazing, she was with me every step of the way and always found a way to get the most affordable option and keep the reminder tab on. Glad to have booked with the agency

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Recommend their services

I was assisted by Adam. He was very friendly, gave me quick and helpful responses , all my questions and concerns were addressed. Had to change flight plan a couple of times, he remained patient and extremely helpful throughout.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service. Michael will move Heaven and Earth to find you a solution. Very polite and helpful! I give all stars for customers service. I will come back to describe travel experience and after sales service. So far, very satisfied!

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

First of all Michael is very friendly…

First of all Michael is very friendly and patient. He was also very helpful in assisting to find a ticket for me … I changed the dates a few times but he never gave up and always came back with a perfect solution. Impressive customer service. I won’t forget him when planning my next trip

March 14, 2023
Unprompted review

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