The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... See more
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See what reviewers are saying
Everything was great except for two things: 1. I prefer if you request the CVC code for each purchase not only once when I attach a card. The current variant is not secure since you don't provide tw... See more
Extremely user friendly experience. Train passes through some of the scenic landscapes of the Georgia. We travel at upper and lower deck of economy class, seats were comfortable. There is a bar... See more
Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use. No problem about ticket changing process. Very... See more
Company details
Written by the company
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Contact info
5, Petre Kavtaradze St, 0186, Tbilisi, Georgia
- +995322420405
- support@tre.ge
- tre.ge
4.3
Excellent
419 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Comfortable booking services
Comfortable booking services. Thanks to support manager Keti, for the quick response and assistance with refunds during app maintenance.
April 20, 2026
Unprompted review
Reply from TRE.GE
Thank you for your review! We’re happy to hear that you find our booking services comfortable. We always strive to provide quick and reliable support! 💙
Reply from TRE.GE
Happy to hear you enjoyed the service and our fleet! Comfort is our priority, and we're glad we met your expectations. Thanks for choosing us! 🙌 safe travels!
Big thanks to the manager Katie!
Big thanks to the manager Katie!
I had some issues with my tickets and Katie resolved them. She was very polite and helpful. Thanks again.
April 7, 2026
Unprompted review
Reply from TRE.GE
Thank you so much for your kind words! We are thrilled to hear that Keti was able to resolve your ticket issues quickly and professionally. Providing excellent support is our top priority. Thanks for choosing us! 💙
Thank you for solving my problem with…
Thank you for solving my problem with the ticket
April 6, 2026
Unprompted review
Reply from TRE.GE
You're very welcome! I'm so glad we could get that ticket issue resolved for you quickly. We know how important it is to have everything ready for your trip. If you need anything else, don't hesitate to reach out. Safe travels!
The stuff was very helpful.
The stuff was very helpful.
The quality of the network and prices verses GB is good as well.
I experienced in bad weather in some areas low quality of connection and specially when we leave touristic areas or big cities and there's wind ... etc. I never experienced this in other countries.
March 27, 2025
Reply from TRE.GE
Hello! Thank you for your kind words to our team. We are glad that the 5GB internet gift was useful to you. As for the quality of the connection outside of populated areas – unfortunately, in some regions the signal depends on the coverage area of mobile operators and the weather. We are constantly working to offer our users the best experience. We wish you a pleasant journey!
Even 1 star is too much
Even 1 star is too much. I paid for train from Tbilisi to Kutaisi online. At the morning i received message on whatsup that all goes as planned but when I arrived at the train station they told me train was canceled and I need to go with bus. For refund I have to do it online, I dont know how... I paid for bus to Kutaisi Airport and from there another bus to Kutaisi, together 6 hours.
January 5, 2026
Unprompted review
Reply from TRE.GE
First of all, we sincerely apologize for the inconvenience — we understand how frustrating this situation must have been for you, and we are truly sorry for the disruption to your journey.
Regarding the refund, we will definitely provide you with step-by-step assistance and keep you informed throughout the process. Please contact us on any of our communication channels or leave your email address, and our team will reach out to you directly to resolve this as quickly as possible.
Application bug and poor experience with support
Hello,
First of all, I want to point out that you have a very simple and user-friendly application.
Unfortunately, I can’t say the same about the support team. As you know, with the Visa Premium card you had an offer where cancellation and seat selection fees were refunded. When I recently purchased a ticket, the amount was not refunded, even though this option still appeared in the app. I contacted the support team, provided every screenshots, but they were unable to help with anything. One of the agents even ended the chat without giving me a reply. Their last message was that they would “check the case,” and five days later I saw that the conversation had been closed.
This is not about the 2 GEL, it’s about the company not acknowledging the problem and the fact that there is no real way to resolve issues, aside from receiving an ironic attitude.
You can check the details in the Intercom conversation, you will find the chat under this same email.
Friendly advice, please pay attention to customer satisfaction AKA csat, and if you need help with this contact me anytime :))
Booking number: s6W9s9b2j2W6a72
November 13, 2025
Unprompted review
Reply from TRE.GE
Hello,
Thank you for sharing your feedback, and we appreciate your kind words about our application.
We’d like to look into your case in detail to understand exactly what happened with the Visa Premium offer and the refund for the seat selection/cancellation fees. To do that, please contact us and provide your details (name, email/phone number, and booking information), so we can review everything from our side.
Once we have your information, we will immediately check the issue and get back to you with an update.
Thank you for bringing this to our attention — we’ll be happy to assist you further.
Great booking website for trains in Georgia
Fast, safe & trustworthy. First time in Georgia - travelled to Zugdidi & Batumi. Train service was as good as you'll get in Ireland. Well done to team at TRE.GE
July 5, 2025
Reply from TRE.GE
So lovely to hear this! 😊 We’re thrilled your first visit to Georgia went smoothly and that you enjoyed your journey to Zugdidi and Batumi. Thanks for choosing Tre.ge — we hope to see you on board again soon!
purchase process was clear.
October 7, 2025
Efficient easy to handle
Efficient easy to handle
Good service
Friendly and supportive
September 5, 2025
Pathetic ticket booking experience
My humble suggestion - Please hire some decent developers for integrating the payment gateway the right way. It’s so damn frustrating to book a ticket on the website, it takes 20 attempts to book 1 ticket. No matter what card you use it’s not going to work. Please invest in some good developers, you can hire from India.
Pathetic is a great word for the experience.
Visa,Amex Mastercard you can try it all but not gonna work until you are super lucky! Can’t imagine this in 2025🫠
September 6, 2025
Unprompted review
Reply from TRE.GE
Hi,
We’re very sorry for the trouble you faced while trying to complete your booking. We understand how frustrating it must feel when payments don’t go through.
In many cases, the issue is not with our system but with the banks — sometimes transactions are blocked by the bank’s fraud prevention filters depending on the card type, country, or location. This unfortunately affects multiple card brands (Visa, Mastercard, Amex, etc.) and can lead to repeated failed attempts.
We’re actively working with our payment partners to minimize these blocks and make the process smoother. In the meantime, if you experience this again, please reach out to our support team and we’ll assist you right away with completing your booking.
Thank you for your feedback — it helps us improve, and we truly hope your next experience will be much easier.
Best regards,
TRE team
Fast and effective
September 1, 2025
some times it's not supporting English…
some times it's not supporting English language
August 23, 2025
Reply from TRE.GE
Hello,
Thank you for your feedback. We’d like to clarify that our support is available both in English and Georgian. If you ever face difficulties, please feel free to reach out to us directly and we’ll be happy to assist you.
Misleading bad customer service
Unfortunately, I have to leave a bad review so others are aware.
I bought 4 tickets and even paid extra for the “cancel option” because my plans might change, so having the ability to cancel for a full refund was important to me. Eventually, I had to cancel, and while they refunded the ticket price, they kept the 35 GEL fee. This means you’re never actually getting a full refund, which is very misleading.
It feels like a scam to charge extra for a “full refund” option and then keep part of the money. Horrible experience — I will definitely never buy tickets from this platform again.
By the way, you can buy tickets without these fees on the official GR website
August 27, 2025
Unprompted review
Reply from TRE.GE
Hello,
Thank you for your feedback. We’d like to clarify that the Ticket cancellation option fee is a separate service cost and is not deducted from your refund. The ticket price itself is always refunded in full, without any commission.
The purpose of the Ticket cancellation option is to protect you from cancellation penalties that normally apply close to departure (for example: 85% or 70% refunds). With this option, you always receive 100% of the ticket price back.
This information is clearly displayed on our website at the time of purchase, but we will continue working to make it even more transparent for our customers.
Best regards,
Tre.ge Team
Quick and easy
Quick and easy. The only problem is that the tickets are only available 3 weeks in advance, too little time!
August 22, 2025
Great, but air-conditioning too cold.
Great! Though could you let people know how strong is the air-conditioning? It was freezing all the way to Tbilisi... There were people with children...
Could you include this in the reminder information for people to bring blankets? Thank you!
August 3, 2025
Unprompted review
Reply from TRE.GE
Hi,
Thank you for your feedback. We will share your suggestion with Georgian Railways so that future passengers are informed about the strong air-conditioning and reminded to bring blankets if needed.
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