TreasureBox Reviews 

13,961
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,032 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive extremely quickly, often within just a couple of days, and are always well-packaged for safe transit. Many people also love the overall furniture quality, enthusiastically noting that the items look stunning, fit perfectly in their spaces, and feel wonderfully sturdy. Consumers find the online ordering simple and the home assembly process quite straightforward to manage on their own. However, some customers also noted a frustrating lack of communication regarding tracking details and delivery updates. A few other people also felt disappointed when items arrived with missing parts or incomplete packages.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting affordable prices and comfortable designs.... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the impressive speed and... See more

Quality

Consumers find quality to be positive, highlighting affordable prices and sturdy, comfortable furniture.... See more

Order

Users describe ambiguous interactions with order, highlighting a wide split in customer experiences. While... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, fast, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall excellent service and prompt delivery. I needed more information regarding delivery prior to purchase. The email exchanges were fairly timely and helpful. The product (bed base with drawers an... See more

Rated 4 out of 5 stars

Great comms, fast delivery, easy flat pack assembly. Pricing should be atleast $50-$70 for something low & small. The 9 Drawers are worth $80-$100. Personal opinion based on longevity, packing the dra... See more

Rated 4 out of 5 stars

These took two of us three hours to put together. Impressed with the quality however a couple of parts were labeled incorrectly and a couple of errors on the instruction manual which had us having to... See more

Rated 4 out of 5 stars

Amazing quick service, so easy to navigate, although there was no email for tracking package or anything, so wasn’t sure when it was arriving, however it did arrive quite quick! Lucky someone was home... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,961)

2,882 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Communication …

I feel there needs to be better communication when emailing, a response would be nice.Other than that thank you for my product.

August 6, 2026
Rated 2 out of 5 stars

Gas lift mechanism doesn’t hold

We bought a gas lift bed and it’s beautiful but it won’t do what it’s supposed to do - the gas lift mechanism doesn’t work and the bed won’t hold the mattress up. Got in touch with their customer service via but they’re slow to reply - I’ve been on this chat for 6 hours and they still haven’t confirmed if it’s a gas lift problem or if we’ve installed it wrongly (we followed the manual accurately but their team is now saying it should be installed opposite of what’s shown). Very poor experience.

August 8, 2026
Rated 5 out of 5 stars

Perfect

The admin team were extremely helpful and very respectful. They took their time to answer each query we had and were also very attentive to our needs/wants. The collection system as well is done to a very high standard. Overall very helpful, professional, respectful and supportive

August 8, 2026
Rated 4 out of 5 stars

Queen Bed and Mattress

Brought a Queen Gas Lift Storage bed and mattress from here and we're really happy with everything. Easy to assemble, looks great and great quality 👌. The delivery was super quick,a day later and it was packed nicely to. Will shop here again definitely

July 20, 2026
Rated 5 out of 5 stars

Perfect for Starting Fresh on a Budget”

I recently purchased a house and we were basically starting from scratch — we had absolutely nothing. After budgeting for brand-new appliances and everything else we needed, I really needed a proper bed. I had been sleeping on an air bed and stretcher for months before we moved into our home, which definitely wasn’t the best!

I shopped around for ages looking for something brand new, affordable and within my budget. I was also going for a minimalist, clean and earthy look for my new home, so when I found a simple oak bed frame and mattress combo on TreasureBox, it was exactly what I was looking for.

I ordered on Wednesday and everything arrived by Friday — much faster than expected! It was well packaged, and the bed frame was easy to put together.

I got the brand-new bed frame and mattress for under $500 including shipping. The frame is simple but looks great with the style I wanted, and the mattress is really comfortable and surprisingly good quality for the price.

Being able to mix and match the bed and mattress options was a bonus. Really happy with my purchase — affordable, great value and perfect for setting up a new home from scratch on a budget.

August 6, 2026
Rated 1 out of 5 stars

The product was good

The product was good. But the courier left it at the front door unattended for 7 hours despite I have specifically asked NOT to leave it at front door and had rung the courier company, after leaving the instructions in writing, to make sure the message was in place. Your courier company is not responding to my complaint.

August 6, 2026

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