TreasureBox Reviews 

13,712
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,952 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company's excellent products, highlighting their high quality, sturdiness, and good design. Reviewers consistently commend the fast and efficient delivery service, often expressing surprise at its speed, and find the online ordering process easy and straightforward, supported by excellent customer service. However, some customers noted issues with incomplete orders, such as missing items or parts. A few also reported products arriving with minor damage or quality issues like dents or rust. Conversely, some people mentioned inconsistent delivery, experiencing delays, lack of updates, or unattended packages.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their good quality, design, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, noting that products often exceed expectations for their... See more

Order

Users describe ambiguous interactions with order, with many customers finding the online ordering process... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Extremely easy to assemble. Individually packaged fasteners to easily identify where they go. Predrilled holes exactly in correct place. Too much polystyrene packaging used. Hard to dispose of. No... See more

Rated 4 out of 5 stars

Amazing price and managed to pre-order exactly what I wanted. Packed in a compact way with plastic wrapping around to be better in rain. Desk was easy to put together with simple instructions.... See more

Rated 4 out of 5 stars

A few hours to put together but no problems. Only downside was the instructions could have been a bit clearer in some areas but other than that it looks exactly as shown and is good value for money.... See more

Rated 4 out of 5 stars

The shop was very busy and no customer service agents were avaliable. I tried all the mattresses and found one I liked and ordered the mattress and seperate base online. Easy online ordering, good com... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(13,712)

2,844 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent flat packs and instructions

Excellent flat packs and instructions. Had one little issue with a piece of furniture and without hesitation it was replaced and on my doorstep the next morning. I can’t speak highly enough of this business. Thanks

June 30, 2026
Rated 1 out of 5 stars

Terrible service

Shocking service - took 75 mins for the lady at the counter to get our order and we followed all the steps by email before hand.

July 7, 2026
Rated 5 out of 5 stars

Easy and automatic pick up

Easy and automatic pick up, what I mean is I received an email to let them know that I am on my way to pick up, then on arrival I should click on arrived and the friendly staff told me that my package is ready on the allocated parking, package in the car and that easy and smooth!

July 6, 2026
Rated 1 out of 5 stars

I am still waiting for my parcel that…

I am still waiting for my parcel that was dispatched on the 29th of June and now im told its sitting at NZ couriers in Hamilton and I will have to collect it. I have paid for over size courier to my door so I expect a refund for courier charges 🙁🤔

June 28, 2026
Rated 5 out of 5 stars

Easy pick up instructions

Easy pick up instructions.
I stuffed up when picking up but went back the next day with no issues!
Fast to have your order ready & waiting for you to grab!

June 27, 2026
Rated 1 out of 5 stars

DO NOT ORDER FROM TREASURE BOX!

DO NOT ORDER FROM TREASURE BOX!! I ordered 2 items a desk and an ottoman bench on the 14th June only got to pick up the desk on the 29th June and I was told the ottoman will be ready to be picked up on a later - it is now the 7th July and have gotten an email to rate the ottoman bench I order, the one they never gave me…. Scammed of $180 eek

June 29, 2026

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