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TreasureBox Reviews 

13,923
•
TrustScore 4.5 out of 5

4.3

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 3,014 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of products, finding them comfortable, sturdy, and as described. Many appreciate the fast and efficient delivery, often noting quick dispatch and prompt arrival. The overall service, including communication and easy online ordering, is frequently highlighted as excellent. However, some customers noted issues with communication, specifically a lack of tracking updates or notification regarding order status and delivery times. A few people also found the assembly process challenging or time-consuming for certain items.

What people talk about most

Product

Customers had positive experiences with product, often praising the great prices and range of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super quick and prompt... See more

Quality

Users describe positive interactions with quality, with many expressing happiness and satisfaction with the... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of online ordering and quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great comms, fast delivery, easy flat pack assembly. Pricing should be atleast $50-$70 for something low & small. The 9 Drawers are worth $80-$100. Personal opinion based on longevity, packing the dra... See more

Rated 4 out of 5 stars

We are happy with the electric recliners, they're very comfortable and quiet 😁. We had a few glitches with the office, we were told twice they were ready to collect, but they weren't there yet. So... See more

Rated 4 out of 5 stars

I purchased an armchair to find out after collection the ottoman was not included. I changed the order on sight whilst there to another armchair which included an ottoman. The customer service team we... See more

Rated 4 out of 5 stars

Dispatch was super fast however i didn’t receive any tracking updates. No emails to advise my order was on the way or had been delivered. Happy with the speed of delivery (2 days) but next time would... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,923)

2,848 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good

It fits our dining area so nice. Fast delivery. Exactly as pictured.

August 5, 2026
Rated 3 out of 5 stars

Good delivery service, bad customer care

Service was fast which great. But when I called to try change the delivery date you guys couldn't assist or change the date for the delivery. I find this really odd as you guys are able to place the booking and put a delivery label on the item but unable to change date for delivery. I had to call up the delivery company which thankfully they were able to stop my items from getting delivered and change the date (my items were being delivered as I was speaking to them) if I had called any later then I did my items would have been sitting outside of a house I haven’t moved into yet. If my items went missing that would have costed the company more than what it would have to just change the delivery date. It was hard to follow up on the order as the items had just gone to depot and were instantly being delivered, I was calling the delivery company before there office hours as that’s when they were processing the order, Luckily just as there office hours opened I was able to get hold of them. Very stressful. Awesome to know you guys have great delivery services but poor customer care when it comes to changing those dates, as a customer who had supported the business a little bit disappointed. If you are unable to change the dates this is something you should look into as a business. Customers spend a lot as you guys are selling furniture which does hurt the back pocket (Prices are great furniture in general is expensive.)Other then that happy with items I bought. Please support your customers and make the journey easy for them not stressful.

August 4, 2026

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