Treatly Reviews 

82
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A fantastic company/service. If you want to pry your significant other out of their asda/primark etc underwear this is definitely the place to start. Attractive designs that don't fall apart after 1 w... See more

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Rated 5 out of 5 stars

Treatly offer some of the best customer service I have ever experienced. The products are simply exceptional! I would recommend Treatly to absolutely anyone.

Company replied

Rated 3 out of 5 stars

I signed up to a 6 month subscription as loved the idea of a suprise for both me and my partner each month. I've now had 2 deliveries and while the items are nice they are more standard items t... See more

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Rated 5 out of 5 stars

The ladies running this, really do make it easy for us husband's/boyfriends to spoil our ladies with fantastic lingerie. Likes/dislikes/preferences are all taken into consideration and in the event y... See more

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Company details

  1. Lingerie Store

Written by the company

Treatly (formerly The Goddess Project) lingerie subscriptions - luxury cup-sized underwear sets delivered every month. A range of designer brands, styles and colours. FREE UK delivery, luxury gift boxes, easy exchanges. The perfect gift for a wife or girlfriend, or a gorgeous treat to yourself!


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4.7

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.7

All reviews

(82)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service, great boxes. Wife was very happy with all she received.
I found the Goddess Project to be very accommodating and responsive, extended the initial 6 months and will definitely resubscribe at a future date!

October 13, 2020
Unprompted review
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Reply from Treatly

Hi Mark, Thank you so very much for the great review of our lingerie gift subscription. We loved having you as a customer and look forward to seeing you back in the future. All the very best, Team GP :)

Rated 5 out of 5 stars

Fantastic!

My cousin was given a 6 month subscription as a present and she told me about it, so I signed up, I've had 3 boxes so far, 4th box is on its way as i type, its so exciting opening the gorgeous box, it looks very special the black box with a lovely bow, inside the matching set or nightwear all wrapped in tissue. Its a great treat for yourself, or makes an amazing gift. Laura in customer services is very friendly and they give great overall customer service, fantastic subscription service. Cant wait to get my next box xx

October 1, 2020
Unprompted review
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Reply from Treatly

Hey Sharon, Thank you so much for leaving your fantastic review- so kind of you and it really means a lot to the team (Laura says thank you too!). Hope you enjoy the rest of your subscription and all the lovely lingerie. Very best wishes, Team GP xx

Rated 5 out of 5 stars

Fantastic products and service

What a fantastic service. I bought a subscription for my wife for her birthday and she loves it. The items received have been from great quality brands, so there is a real sense of quality and value for money and my wife loves the surprise of not knowing what she is going to get each month. The after sales service has also been excellent. Any problems with the fit or style are taken care of easily and without any fuss. If you want to put a smile on your partner's face (at least) once a month, then I couldn't recommend it more.

September 24, 2020
Unprompted review
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Reply from Treatly

Hi Robert, What a fantastic review! Thank you for taking the time to leave it. So glad that you and your wife have been happy with our lingerie subscription gift service. Thanks for being such lovely customers. All the very best, Team GP :)

Rated 5 out of 5 stars

9 months in and my wife loves it

Been receiving the subscription boxes for the last 9 months and every selection has be brilliant and the customer service is great. A very well received present for the wife and totally recommended to husbands who are stuck for present ideas or women who don't want to shop!

September 14, 2020
Unprompted review
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Reply from Treatly

Hi Jon, Thank you ever so much for taking the time to leave such a nice review. We are so glad you and your wife have been enjoying our lingerie subscription boxes for the last 9 months. Thank you for being such lovely customers. Have a lovely Sunday, Best wishes, Team GP :)

Rated 5 out of 5 stars

Excellent service

Excellent service, classy selections and would definitely recommend to anyone who doesn't like to buy underwear in a shop.

September 7, 2020
Unprompted review
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Reply from Treatly

Hello! Thanks so much for leaving such a nice review of our lingerie gift subscription. We are so glad that you were happy with the service. Thanks for recommending us. Very best wishes from all the team. :)

Rated 5 out of 5 stars

Best gift a man can buy

Amazing customer service and great products. My wife eagerly waits every month for her parcel. Easy to change sizes if needed without hesitation. Would highly recommend

August 30, 2020
Unprompted review
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Reply from Treatly

Hi Gaz, Thanks for the awesome review. We are so happy that our lingerie subscription gift has gone down well with your wife and that you've been happy with the service too. Thanks for being such a lovely customer. Best wishes, Team GP :)

Rated 5 out of 5 stars

Beautiful pieces, accurate sizes!

I've received really high-quality products from this box, really beautiful pieces that were a perfect pick-me-up during the lockdown darkness! Sometimes dressing sexily is a great way to give you a spring in your step. The sizing is good too, and the customer service fantastic.

August 23, 2020
Unprompted review
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Reply from Treatly

Hey Amy, We are so pleased that you have enjoyed your lingerie subscription with us and that both the underwear products and service have been good. Thanks for taking the time to leave this review- it means a lot to the team. Have a wonderful day, team GP xx

Rated 5 out of 5 stars

Great subscription

I purchased the 6 month subscription for my wife. She loved every single box that was sent. All items were high quality and well worth the month.

The only feedback I have is that it would be good to have a reoccurring subscription that is easy to turn on and off when needed.

August 14, 2020
Unprompted review
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Reply from Treatly

Hey Bar C, Thanks for taking the time to write such a great review of our lingerie subscriptions. We are so pleased that your wife loved all the items she received. Thanks too for the feedback regarding repeat subscriptions- we'll see what we can do to make this available on the portal as at the moment its an email to the team. Thanks again for the review and being such a great customer, Team GP :)

Rated 5 out of 5 stars

Excellent product!

Excellent product!! dont hesitate girls
Beautiful sets every month really good quality And excellent customer services
😀😀😀

July 22, 2020
Unprompted review
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Reply from Treatly

Hey Jennie, Thanks so much for the lovely review. We are so happy to hear that you are enjoying your lingerie subscription with us and that our customer service team have impressed. Hope you love the rest of the boxes too. Best wishes, Team GP :)

Rated 5 out of 5 stars

I got this as a birthday present from…

I got this as a birthday present from my husband which I thought was a lovely gift. I have been very pleased with the quality of the items and fitted perfectly. I've always been reluctant to purchase bras on a website due to my bust size but these have been great.

July 14, 2020
Unprompted review
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Reply from Treatly

Hi Gemma, Thank you for taking the time to leave us a review- it means a lot to us. We are really pleased that you enjoyed the lingerie subscription birthday pressie from your hubby and that the quality and fit impressed. We hope to see you back in the future. Thanks again and all the best, Team GP :)

Rated 5 out of 5 stars

Amazing! You need to subscribe!!

Amazing!! The underwear is beautiful and comfortable and it’s a great way to treat yourself.... it’s easy to get carried away with life, so this is really something that I would recommend to all out there wanting to get new matching underwear 🤗 what makes the goddess project even better is the personal experience you get when you need support, the team are so helpful and kind and will do everything to assist!

July 14, 2020
Unprompted review
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Reply from Treatly

Hi Skylar, Thank you so much for your kind review. It's great to hear that you have found the lingerie in your subscription comfortable and beautiful and that our team were helpful when you needed support. This is exactly what we are aiming for. Thanks for being such a lovely customer. Best wishes, Team GP :)

Rated 5 out of 5 stars

Brilliant products and AMAZING customer service

Was stumped for a present for my wife and stumbled across the goddess project, which made a great and very well received box. The first parcel arrived just in time for her birthday, which she loved and fitted excellently (not something that always goes well in the shops, which had led me to be a little hesitant to sign up at all).

But beyond the excellence of the products, where the Goddess Project REALLY excel, for me is in their communication and customer service. I've been in touch a few times to clarify things and once to discuss a return, and every time, unfailingly, Laura has been brilliant to deal with. Personable, knowledgable and did everything needed.

It would be an unusual thing to "recommend" to my friends directly, but were it to ever come up in a conversation, I unfailingly would (and I am pretty sure my wife has recommended in person too).

And after our first 5 packages, despite returning the most recent one as it wasn't quite right, I've just signed us up for longer!

June 9, 2020
Unprompted review
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Reply from Treatly

Hi Peter, Thank you so much for taking the time to review our lingerie gift subscription. We are thrilled that your wife has enjoyed it and that you have found our customer service team to be great to deal with. We hope you guys enjoy your extended subscription and just let us know if we can ever help with anything else- the team are always on hand to assist. All the very best and thanks again, Team GP :)

Rated 5 out of 5 stars

A quality subscription service

I purchased my wife a 6 month subscription for The Goddess Project and it has been excellent. The lingerie is great quality, the presentation of the box is excellent, speed of delivery is fast and the whole service is managed really well. I've had quite a few reasons to contact the company for exchanges and changes to sizes and such. Everytime the speed of response and professionalism is amazing. They really put the customer first! Lovely company, great products, amazing service!

May 9, 2020
Unprompted review
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Reply from Treatly

Hi Owen, Thank you for writing such a lovely review about our lingerie gift subscription. It means so much to us that you and your wife were happy with both the underwear and the service. Thank you for being such a pleasure to deal with and we hope to see back again in the future. All the very best, Team GP :)

Rated 5 out of 5 stars

Renewed our subscription!!

Like many, I ordered a 6 month subscription for my wife for Christmas and neither of us are disappointed. Great value for money on some beautiful lingerie, and top customer service. We have renewed our subscription! Keep up the good work!

May 7, 2020
Unprompted review
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Reply from Treatly

Hi Sean, Thank you so much for taking the time to leave us such a nice review. We are so glad that you and your wife are happy with the lingerie gifts and that you have renewed with us for another 6 months! We look forward to sending lots more lovely underwear to you guys through the rest of your subscription. Have a fab weekend and thanks again, Team GP :)

Rated 5 out of 5 stars

One of the best gift ideas ever!

I bought a 6 month subscription for my wife for Christmas. Absolutely brilliant gift, my wife loved it! It also encouraged her to wear styles that she wouldn’t normally pick for herself! Top quality products with top quality service! We had a couple of sizing issues, but Laura was amazing in dealing with our issues and she wasn’t satisfied until we were happy! She kept in touch with us all the time, and emails were answered pretty much instantly! 1st class product and service, will definitely be a returning customer!

May 6, 2020
Unprompted review
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Reply from Treatly

Hi Ryan, Thank you so much for your kind words about our lingerie subscription. We are so pleased that your wife has loved her Christmas gift and that you have been happy with the service too. Thanks for being such a lovely customer and we look forward to welcoming you back in the future. All the very best, Team GP :)

Rated 5 out of 5 stars

100 percent recommend

My husband bought this gift for me Christmas and what a beautiful gift it is!
I was very surprised by the quality and the style in the first box as I was not expecting to be my taste at all. However each and every box just gets better and better!
I have had a problem with the fit of one of the bras and had even left it over the returns time due to one thing or another. I emailed in to ask if this could still be returned and it was a very helpful yes. The customer service is some of the best I have ever received from an online service!
Thank you for everything GP. An absolutely brilliant company and 100 percent recommend....either as a gift for someone else, a hint to your husband or simply a gift to yourself!

May 3, 2020
Unprompted review
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Reply from Treatly

Hi Sarah, Thank you ever so much for taking the time to leave such a lovely review- we are so pleased to hear that you have been happy with both the underwear and the service. You are so welcome- we were happy to help and it was no trouble at all. We hope you enjoy the rest of your lingerie subscription gift and do let us know if we can help with anything else at all. All the best and stay safe, Team GP xxx

Rated 5 out of 5 stars

My Favourite Day of the Month

My other half bought me a subscription for Valentines day last year. I have always loved wearing matching underwear and having a new set turn up every month is a massive treat. Every now and again there's a lovely surprise of pyjamas or a dressing gown etc. I have absolutely loved most of the things I've received and the odd item that wasn't to my taste has been replaced with no issue and I honestly trust that my comments about what I didn't like have been taken on board. I look forward to my box turning up every month, so much so it was my valentine gift this year too (by request not lack of imagination) and I couldn't be happier.

April 15, 2020
Unprompted review
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Reply from Treatly

Hi Lauren, Thank you so so much for your lovely review of our lingerie subscriptions. We are so happy to hear that you have loved the sets and even requested it as a Valentine's gift again this year. We hope you continue to enjoy our little boxes of loveliness and do just shout if we can help with anything else. Thanks again for taking the time to review, Best wishes, Team GP X

Rated 5 out of 5 stars

Great gift idea, and brilliant service with it

The product is great, and the service is even better. Laura was fantastically helpful whenever we had questions, or wanted something that was a little different. Would definitely recommend.

January 15, 2020
Unprompted review
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Reply from Treatly

Thank you so much for your review of our lingerie subscriptions. We are so pleased that you enjoyed the gift idea and service. Thanks for taking the time to leave this feedback- Laura will be thrilled. All the very best, Team GP :)

Rated 5 out of 5 stars

Superb customer service

Superb customer service and nothing a problem if you need to send an item back because it’s the wrong size for replacement item

January 9, 2020
Unprompted review
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Reply from Treatly

Hi Howard, thank you so much for your kind review of our lingerie subscription. We really appreciate it. Hope you have a wonderful weekend, Team GP :)

Rated 5 out of 5 stars

My Hubby signed me up to Goddess…

My Hubby signed me up to Goddess project about 3 years ago as an xmas presi for 6 months 6 months of date nights and gorgeous undies and well here we are 3 years later on a no end date subscription #the gift that keeps on giving 😍😍😍

December 20, 2019
Unprompted review
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Reply from Treatly

Hi Clair, Thank you so much for your lovely review and to you and hubby for being such loyal customers. We are so chuffed that you are still loving your subscription after 3 years- such great news. Hope you guys have an awesome Christmas and New Year. All the very best, team GP x

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