I believe it's a scam. I ordered it, but there's no confirmation about where to send it. I called them, gave them my order number and they told me that they would dispatch it next day , but it never c... See more
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This company is an absolute disgrace I don’t know how people get away with this honestly it makes me so angry. I ordered 3 weeks ago a hamper worth £80 for one of my customers and here we are still wa... See more
I ordered from them a week ago. Nothing sent. Still waiting. They apparently cancelled my order on the 25/04/2024 without refunding me my money. I should have checked the reviews before purchasing.... See more
Very bad customer service, 2 months waiting... After 1 month with absolutely no news about my order and sent several emails which were ignored I received a short answer saying they have fulfilled m... See more
Company replied
Company details
Written by the company
The business of Treat Rush believes that customer service is of paramount importance. If you're looking for a great selection of mouth-watering candy and a fast reliable service, you've come to the right place!
Contact info
United Kingdom
- treatrush.co.uk
Don't bother shopping here
I ordered a bottle of prime 2 months ago. After them saying it was dispatched still no product arrived. I have emailed them 8 times, I still haven't recieved a response from them. High prices and customer support is a shambles.
March 4, 2023
Unprompted review
Bad experience
Very bad customer service, 2 months waiting...
After 1 month with absolutely no news about my order and sent several emails which were ignored I received a short answer saying they have fulfilled my order and invite me to rate the product ( which i haven't received..)
They continue ignoring more of my emails until after weeks I finally got a proper answer to let me know that the order has been dispatched.
Hopefully I will receive my order..
January 13, 2023
Unprompted review
Reply from TreatRush
Hi, I apologize that you had a negative experience. Due to the courier delivering pre-orders late, we had no choice but to wait until delivery was made to us. Your emails were not ignored, we receive hundreds of emails each day and can get overwhelmed as we are a small growing business. Unfortunately as we are a small growing business it can get overwhelming as the past couple months have been extremely busy for us as we had a sudden influx in orders. Once again, I apologize for any inconvenience caused and hope that you will give us another chance in the future!
Ordered and was with me in 2 days…
Ordered and was with me in 2 days package was top notch
July 19, 2022
Reply from TreatRush
Thank you for taking the time to provide your positive feedback. We value all our customers' opinions and appreciate your comment.
Bought next day delivery and it took 3…
Bought next day delivery and it took 3 days, not happy about that
June 29, 2022
Reply from TreatRush
Thank you for your feedback. You did get in contact with us and we did respond to your inquiry. Our policy clearly states that orders placed before 11am will be dispatched the same day, but your order was placed after 11am therefore, it would not have been dispatched the same day. Hermes aim to deliver next day, but they do not guarantee this service, this is also stated in our policy. We do apologize for this inconvenience and hope to give you a better experience in the future.
Loved the product i received
Loved the product i received, good packaging, good quality, 10/10
June 19, 2022
Reply from TreatRush
We are very pleased to hear that you are satisfied with your order. Thank you for taking the time to provide us with such positive feedback.
Reply from TreatRush
Thank you for your positive feedback. We value all our customers' opinions, and appreciate your taking the time to share yours with us.
I can’t find the Denmark button
I can’t find the Denmark button when I try to ship my order
May 17, 2022
Unprompted review
Reply from TreatRush
We are sorry for the delay in our response. We were very busy fulfilling orders. Our policy on international shipping is that we ship only by air with packages weighing no more than 2 kilograms. I hope this answers your question, if not please contact us via our live chat and we will be happy to help. Thank you.
Ordered some stock and a few days later…
Ordered some stock and a few days later realised my money was put back in my account without any communication on what happened to my order.
April 25, 2022
Reply from TreatRush
We are so sorry to hear that our miscommunication and cancellation of your recent order caused such inconvenience. Unfortunately, we discovered that the item you ordered was out of stock during our processing of the order, and therefore had no choice but to cancel it. We sincerely apologize for any inconvenience this may have caused, and hope you will give us another chance to provide you with better service in the future.
Very good site
Very good site, Owner is so polite and will always update regarding on your orders! 100% recommended to buy on this site.
March 18, 2022
Reply from TreatRush
Thank you for providing us with your feedback. We are pleased to hear that you are satisfied with your recent service experience.
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