Treatwell Reviews 

18,553
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,953 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and welcoming staff, noting that treatments are deeply relaxing, thorough, and delivered with exceptional care and great attention to detail. People deeply appreciate the clean, calm environment, making it remarkably easy to book online and thoroughly enjoy a wonderful pampering session. However, some customers also noted occasional issues with the booking system, mentioning closed salons still accepting reservations and technical difficulties managing appointments online. A few other people similarly felt that the platform made scheduling quite complicated, leading to unexpected errors, double bookings, or communication gaps with the service providers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently professional,... See more

Service

Customers consistently note positive experiences with service, highlighting professional treatments and... See more

User experience

Customers had positive experiences with user experience, finding the platform simple, convenient, and... See more

Quality

People report positive experiences with quality, highlighting that the treatment rooms and salons are... See more

Booking process

Reviewers mention positive feedback about the booking process, noting that it is straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved Chloe's work, loved the -MANIFEST- salon; it really is high-end with a very calm, professional vibe. Will definitely be back to Chloe who was very focused on my nail health and am delighted to b... See more

Rated 5 out of 5 stars

I hadn't had a facial in over 5 years so wasn't sure what treatment would be best for me. I booked a consultation with Grace and she was incredibly knowledgable, insightful and just a lovely pers... See more

Rated 5 out of 5 stars

Being a little older, I was genuinely worried the first time I had a back massage, but I was in so much pain with a life time of overworked muscles. It has really made a difference, I'm sleeping bett... See more

Rated 5 out of 5 stars

Owen Simms was professional and thorough and personable. He has a unique set of skills which inspired confidence in his ability to help me. He explained everything clearly and I wouldn't hesitate to r... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(18,553)

4,858 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was a gift and such a lovely…

This was a gift and such a lovely experience that I will certainly be going back. Sarah is so skilled and knowledgeable. I feel like I can really tweak my current skincare regime to make a difference. I also felt really nurtured. Thank you Sarah!

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to give review for raz

I would like to give review for raz, the lady that does my eyelashes every few weeks in stockport, she is absolutely fantastic, always makes a beautiful job on my lashes, and is so patient with me having a bad back, first class service

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

I visited with my wife for our wedding…

I visited with my wife for our wedding anniversary, and for me, it was a first-time experience getting my nails done. The location was perfect, and the nail tech was very friendly and talented. We are both very happy with our nails and will most definitely return.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Person

Amazing Person, Emma Super professional and she pays attention to your needs, will be going back again.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful company with no customer…

Dreadful company with no customer service other than bots. Happy to give your hard earned money away to scammers that appear to have inside knowledge of how the company works. Customer service is the last thing they care about. They just act as a parasite that feeds off their customers. I would give no stars if I could. Avoid and invest in your own booking suite.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful stay

Wonderful stay! The staff were extremely friendly and helpful, the spa was fantastic, and both the room and hotel were beautiful and comfortable. I had a great time and would definitely come back!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

I hadn't had a facial in over 5 years…

I hadn't had a facial in over 5 years so wasn't sure what treatment would be best for me. I booked a consultation with Grace and she was incredibly knowledgable, insightful and just a lovely person. We decided to go with a microdermabrasion facial, an oxygen hydrating mask plus extraction. This included the most heavenly neck and shoulder massage.

I walked away on cloud 9. My skin has never looked so good and Grace gave me some great tips to keep my skin glowing!

I would recommend her highly!

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience using Treatwell and find the whole service incredibly convenient. The website is easy to navigate, and I really like being able to compare different salons and therapists, look through available appointment times, read genuine customer reviews and book everything in one place without having to call around individually.

The booking process is straightforward and clearly shows the treatment, price, appointment time and venue information before you confirm, which makes everything feel very transparent. I also find the confirmation and reminder system really useful, as all of the details of the appointment are easy to access afterwards.

One of the things I particularly appreciate is being able to discover smaller local salons and independent therapists that I might not otherwise have come across. Having reviews from previous customers also makes choosing somewhere new feel much easier and gives you a better idea of what to expect.

Overall, Treatwell takes a lot of the hassle out of booking beauty and wellness treatments. It’s simple, convenient and user-friendly, and I would happily continue using it to find and book future appointments.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

It was a bumpy start transferring to…

It was a bumpy start transferring to treatwell, a move that almost didn’t happen due to a variety of different things and breakdown in communication. But I must say, if it wasn’t for Rachel and Matilda going above and beyond, completely turning me around I wouldn’t be here today, excited and confident that I have made the right decision. What an incredible sweet pair, so kind and thoughtful who listened and went above and beyond their job roles and duties. Thank you ladies for going that extra mile, I’m excited for this journey with treatwell - thank you xxx

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love my lashes

Absolutely love my lashes! The service was amazing, and the results are even better than I expected. Gabriela did such a beautiful job and paid attention to every detail. My lashes look gorgeous and feel so comfortable. I’ll definitely be coming back! Highly recommend!

August 22, 2026
Unprompted review

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