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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that trees are fresh, beautiful, and long-lasting with minimal needle drop. The delivery service is frequently highlighted for its efficiency, promptness, and the helpfulness of the staff, who often go above and beyond to assist with installation. However, some customers also noted issues with delivery tracking, with some experiencing changing delivery slots or late arrivals. A few other people felt that the quality of the tree they received was not as expected, mentioning broken branches, muddy trees, or trees that were not as full or well-shaped as advertised. There were also isolated reports of issues with additional products like wreaths and garlands, and in one instance, an unexpected discovery in the tree netting.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers praise the trees for being... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight the efficiency,... See more

Quality

People report positive experiences with quality, often praising the freshness, fragrance, and longevity of... See more

Service

Users describe positive interactions with service. Many customers praise the outstanding and reliable... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

These guys saved our Christmas! We placed an order for a 5-6 ft tree via this website late in the day on 20 December(!) and were worried about some of the negative reviews, but really didn't have a... See more

Rated 5 out of 5 stars

I had to re order my Xmas tree after being scammed by another company found trees2me online order. Friday 12cand delivered and put indoors by 10 10,30 on the 13th Dec such an efficient delivery then b... See more

Rated 5 out of 5 stars

Tree2Me supplied us with a stunning 12-foot tree that looked incredible and smelled absolutely amazing. The stand was super sturdy, very easy to install, and held water perfectly. The delivery and col... See more

Rated 5 out of 5 stars

We’ve been ordering our Christmas tree from tree2me for the third year in a row, and we couldn’t be happier. The quality is consistently fantastic, the tree looks great and lasts really well through... See more


Company details

  1. Christmas Store

Written by the company

Christmas, delivered. Free delivery of premium-grade real Christmas trees in London.


Contact info

4.0

Great

TrustScore 4 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great

Great, tree arrived, and they were really helpful when I wanted to move the delivery date forward. Tree was great, and looked great in the office.

September 18, 2025
Rated 5 out of 5 stars

Amazing tree

Amazing tree! Friendly and helpful team. Thanks for making Christmas magical.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Great trees, but service is too bad

Their Fraser Fir trees are fantastic, this is the only reason I ordered from tree2me this year. However, the service is really bad.
Last year I ordered the tree and Christmas lights. Christmas lights were not delivered at all, although I contacted their support multiple times — no reply from them.
This year I ordered from them again — the tree they delivered was with a broken branch, which was disappointing. Today I had a tree collection and what a mess it has been!! Last year they carefully trimmed the tree and put it in the bag. This time they just tried to put the whole 7ft tree in the bag, of course it didn’t fit, the guy was very sloppy, didn’t care that the spruce needles were EVERYWHERE! I had to cleanup all spaces in the building where he went — lift, lobby. I paid for this £45. Won’t order from them again.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had to re order my Xmas tree after…

I had to re order my Xmas tree after being scammed by another company found trees2me online order. Friday 12cand delivered and put indoors by 10 10,30 on the 13th Dec such an efficient delivery then booked yesterday for them to come and take my tree down take the decorations down they came this morning at about 8.8.30ish two nice young men very polite one called Matthew undressed and packed away the decks cut the tree down packed it in a bag hoovered where the tree had been and left well worth the money would recommend this company for next Xmas most definitely. A big thank you.

January 5, 2026
Unprompted review
Rated 2 out of 5 stars

The delivery was total chaotic

The delivery was total chaotic, first my tree was delivered to the wrong address/was lost, on the second attempt the next day they delivered the tree too late and the wrong size and 3 hours later they finally delivered the right tree. Very disappointing !

October 4, 2025
Rated 5 out of 5 stars

Amazing Service

Amazing Service - particularly Mitch in the Customer Care team. Would definitely use again!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT EXPERIENCE

EXCELLENT EXPERIENCE. Could not recommend Tree2me more! Fast delivery with lovely delivery men, and customer service couldn't have been more communicative. Will be ordering my tree again next year from Tree2me.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Wow and i mean wow

Wow and i mean wow .
The tree looks good .. very bushy needles have not fall off, gorgeous looking fur tree . Look no more .
THANKS ONCE AGAIN
miss griffin

September 18, 2025
Rated 5 out of 5 stars

Great selection / great service

Great selection of trees / sizes and prices reasonable as it includes delivery. Delivery was very easy - chose my delivery day then kept informed of delivery time with ongoing communication to keep me updated. Friendly delivery team! Tree looks fabulous - very happy!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Happy return customer

Delivery slots and schedules very well met and the ordering process is very straight forward. Great selection of sizes and tree types to choose from together with supporting products for example tree stands. I am a returning customer this year and very happy to date with this company

August 28, 2025
Rated 5 out of 5 stars

Exceptional Quality Christmas Tree & Seamless Delivery

Absolutely outstanding service and quality from Tree2Me. The tree arrived fresh, vibrant, and you could immediately tell how high quality it was. After three weeks, it still looks like it was freshly cut; hardly any needle drop at all, which is impressive compared to other natural Christmas trees I’ve had in the past.

Delivery was smooth, on time, and very efficient, making the whole experience stress-free. This was my first time ordering from Tree2Me, but it certainly won’t be my last. The quality truly sets them apart, and I’ll be sticking with Tree2Me for future Christmas trees without hesitation. Highly recommended!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

A beautiful tree called Steve

A beautiful tree, delivered on time, and installed for us. The person delivering was very polite and there was no mess beyond a few pine needles which are only to be expected. We named our tree Steve and have enjoyed having him in our home for the holidays. Thank you Tree2me.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lauren and the team saved Christmas!

I was in such a hurry to buy a christmas tree in time for our party (after our friend could no longer give us a lift to buy one) that I didn't realise that the autofill had put the wrong address nor that I was an hour after the next day delivery cut off. I messaged your chat bot and Lauren couldn't have been more helpful! She managed to slot me in with a next day delivery and to the right address. She saved our Christmas party!! It's a beautiful tree and means a lot to us, we're a house of house mates in our mid 20s that haven't ad our own christmas tree before so this is so special! Thank you!

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Tremendously simple experience

Tremendously simple experience. I ordered online, set my instructions and on the day it was due, Tree2me delivered the most beautiful tree I’ve had the pleasure of owning!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Always deliver a beautiful tree

Always deliver a beautiful tree - that looks symmetrical! the needles stay on the tree as long as it’s in water and not in a hot room. I get mine delivered on birthday every year 10th dec as a present to me! Thank you 🙏

December 22, 2025
Unprompted review

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