Tree Frog Grading Limited Reviews 242

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had been trying out a few UK grading services to see which company im confident in sending continued and future submissions with. Tree Frog is by far the best from start to finish. Best comm... See more

Company replied

Rated 4 out of 5 stars

Back again to TFG for this batch of cards. Cannot fault customer services or the timely turn-around. However, quality assurance is still required to achieve perfection around the edges of the slabs du... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic company and is my number one choice for grading Pokémon. Me and my brother both use TFG for a variety of cards as he collects things he likes rather than only one franchise. Had a... See more

Rated 5 out of 5 stars

An amazing experience across the board! Their website functionality is great, customer service prompt and concise along with regular updates and my cards arrived back ahead of time. Their grading s... See more

Company replied

Company details

  1. Trading Card Store
  2. Collectibles Store

Written by the company

UK Based Trading Card Grading and Authentication Services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Rated 5 out of 5 stars

Good value fast service

Took about 4weeks from when it was sent out. Email updates on the process which was good. Card. And back in secure packaging(signed for) with full grading and nice slab . Very good value would use again

August 27, 2022
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Reply from Tree Frog Grading Limited

It is great to hear you had a positive experience with us Stefan, we look forward to seeing your next submission!

Rated 5 out of 5 stars

Overall I'm really happy with the…

Overall I'm really happy with the experience. I got updates at the different stages of the process and my cards game back in really great cases. Will be using their service again, and I highly recommend TFG

July 15, 2022
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Reply from Tree Frog Grading Limited

Hi Andrew, we really appreciate your positive feedback. We hope to see you back in the future!

Rated 4 out of 5 stars

Good grading service

Good grading service. Happy with most of the grades but slightly confused by one of them. But would definitely recommend

August 27, 2022
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Reply from Tree Frog Grading Limited

Hi Alex, please get in touch regarding the grade you were confused about. We sometimes take notes on cards and might have some background on your card for you.

Rated 5 out of 5 stars

Love the service

Great XP! Love my cards! Team were great and very personable when helping me resolve a delivery issue. Value of my cards now jumped up too. Thanks all!

Dan R

August 17, 2022
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Reply from Tree Frog Grading Limited

Hi Dan, thanks for taking the time to give us some feedback, it means allot to us. Great news on the value increase and thanks for your patience on the delivery issue!

Rated 5 out of 5 stars

Great experience & turnaround

Great experience & turnaround. Super pleased with my results will be using again!

August 15, 2022
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Reply from Tree Frog Grading Limited

We appreciate your review Emma. It is great to hear you are happy with your grades and look forward to seeing you in the future!

Rated 5 out of 5 stars

The best UK service for an even better price.

I have sent numerous cards to be graded to all the major UK based graders. I find TFG the best and most accurate service I have used. While some companies use the PSA single grade, TFG used the Beckett style with sub grades which I find far more appealing knowing what the key criteria get. The submission is ok, you will have to manually enter your card details which is great for a couple of cards but if you bulk send it can take time. Other services provide a search function which helps with submissions. The process is the best I have had, the standard grading is very cheap compared to competitors offering similar 14 day turnarounds. You get notifications when the card arrives, when it is in grading and when it is ready to be delivered. Free return again is fantastic for the price you pay. The slabs are clean and nice to the eye. TFG have recently changed their slab design and the new one is far better. The grade themselves are very good and find them as accurate as can be. A massive plus, which for some reason no other card company I've sent to cards to, they give you back the toploaders you send the cards in. I do find that to be a big plus as they are another cost that adds to submission so always good to get them back. You don`t get the penny sleeves back so don't send in your ETB sleeves in like I did.

August 11, 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Thank you for the review. We agree the sub-grades give that extra level of insight into your cards. We are aiming to work on the development of the card data input as we realise there is some work for the customer and we want to make it easier. We really appreciate the constructive feedback and will definitely take your points on board. Thank you for the support and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

First time ever using a grading company…

First time ever using a grading company and I'm glad I used tree frog grading! The grades and the slabs came back unreal with really good grades too! Defo be using these guys again! My number 1 choice for UK grading company!

August 8, 2022
Unprompted review
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Reply from Tree Frog Grading Limited

It is great to hear we are your number 1 choice! Thank you for using us, and your continued support!

Rated 5 out of 5 stars

Quick & efficient

July 28, 2022
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Reply from Tree Frog Grading Limited

Thank Mary for the review, we are pleased you like the service.

Rated 5 out of 5 stars

The British Standard in TCG Grading

Firstly, a bit of ‘housekeeping’ to clear the air. Several reviews refer to TFG (and not just themselves, their peers within the industry get this too) as a good ‘alternative’ to having your precious trading cards (let’s face it, Pokémon cards) graded. An alternative to say, a certain American company that utilizes the acronym Pee Ess Eh. Now I don’t think that’s quite true, or quite fair. Tree Frog have established a grading system that is strict, robust, and most importantly, consistent! Secondly, a business model that a lot of medium to large companies should be envious of and start taking note. They are prepared to listen to their customers and the community, to actually engage and auscultate to the extent that they change or adapt their service offering AND still maintain the core of what TFG is all about. So to that end, I don’t believe Tree frog Grading is an alternative. It is the first consideration.

Having submitted only a humble number of cards with TFG (and their sister company CGA), the cards themselves could not have been more diverse from each other. And this is where it counts, the point I’m labouring to make, the consistency and reliability in their grading! A range from 8’s through to BRAVO 10’s, on English cards, Japanese cards, and even a 90’s Japanese Poker Playing Card. When you place the slabbed cards side by side and compare their sub-scores it all makes perfect sense. This, all combined with good quality welded slabs and a label system that is pleasant to the eye but does not distract from the card (why would you not want a green, blue or pink shiny froggy?!..).

So I guess to summarise, if you have cards that are sentimental to you. And not just ones that fetch a handsome sum on eBay, one’s that have artwork you like, are from a series that the 10-year-old-you just couldn’t put down. Send them to Tree Frog. You’ll be kept in the loop during the order and grading process (don’t forget to pop your order number on your parcel when you post them) and sent back via Royal Mail tracked.

Luke (mrch4m4nd3r)

July 27, 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Hi Luke, a great review and a very interesting perspective. Having the support of the community is ultimately what we harness to grow. As you mention, we focus on the community first, driving the business from people in the know. We really appreciate the detailed review, we appreciate your time and hope to see you back in the future!

Rated 5 out of 5 stars

This was my first time using a grading…

This was my first time using a grading service.
Everything went pretty smoothly, starting with a shipping guide, which was very useful for a first timer like me. Decent pricing, lovely slabs, and fair grades. I will most likely stick with this grading company, because of this experience.
My only problem, which has nothing to do with this service, is that it is quite expensive to do this from Norway, because of expensive tax and customs. But then again, that is irrelevant to this service. Would recommend 10/10.

July 26, 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Thank you for grading with us Marius and taking the time to leave us a review. We are really pleased to hear you we’re happy with the service. We are working on a fluid mechanism to work with European countries and hopefully tax and customs will be a more reasonable cost in the future. We look forward to seeing you back again!

Rated 5 out of 5 stars

10/10 enough said

I’m a grader at another company, and I can’t fault these guys at all, all grades within .5 of what I would have given them, slabs are clean and vibrant with the frog adding a little goofiness that works perfectly, love the colour system between grades too. Great, easy experience these slabs will definitely be going on display jolly good show guys

July 22, 2022
Unprompted review
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Reply from Tree Frog Grading Limited

Thank you guys for taking the time to leave us a review. Feedback from another grading company is extremely valuable, especially one like yours! Thank you for the support and united the UK grading scene. We look forward to trying you guys out soon!

Rated 5 out of 5 stars

Good alternative company to grade your cards

Recently used Treefrog to grade about 5 cards. Service was as expected and was completed in the time frame as per the service level paid for. The slabs are good quality and come with Treefrogs grade brake down on the front and QR code on the reverse.

There was a slight error with one of the graded cards where it was listed wrong. I got in touch with them and they said they would resolve this and I could have a free graded card as a gesture of good will. To there word they did this for me so thank you for that!

The email system could do with some work. i.e to make sure once a customer places an order they get a confirmation email as this didn't happen for me. So I was in the dark.

Overall a good experience and definitely a good alternative grading company out there if your looking to grade your cards.

July 11, 2022
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Reply from Tree Frog Grading Limited

Hi Matthew, thank you for the patience whilst we resolved the issue and we appreciate the feedback. Our email system has been heavily improved over the past couple of weeks and should be in full swing now. We hope to see you again in the future!

Rated 5 out of 5 stars

Fast and easy

July 1, 2022
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Reply from Tree Frog Grading Limited

Thank you for the review and using the service, we hope to see you again in the future!

Rated 5 out of 5 stars

Fantastic card grading service

Fantastic card grading service. Really professional, speedy service, communication was fab. Will definitely use services again and would recommend to anyone considering getting their cards graded for the first time.

July 1, 2022
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Reply from Tree Frog Grading Limited

We appreciate you taking the time to leave us a review! We hope to see you again in the future!

Rated 5 out of 5 stars

Great Service (again)

My second grading order with Tree Frog, and it was as seamless as the first!
Timescale was kept to, and they notified me when my cards on their way, and of their tracking number, too.

June 27, 2022
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Reply from Tree Frog Grading Limited

We appreciate your continued support and are happy you like our grading service. We hope to see you back again in the future

Rated 5 out of 5 stars

Lovely presentation of your card

Lovely presentation of your card, solid base, cards arrived back a little late but communication and info was excellent , will use tree frog again , thank you

June 20, 2022
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Reply from Tree Frog Grading Limited

Thank you for the great review and we are pleased you will use us again.

Rated 4 out of 5 stars

Great grading service

Great grading service, would recommend to anyone looking for this service.

June 20, 2022
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Reply from Tree Frog Grading Limited

Thank you for the recommendation, we are pleased you liked our grading service. Thank you for the support.

Rated 5 out of 5 stars

Grading Done Right

My order was processed and delivered on time. simple to use website and excellent customer service. My first sub was 3 DBS cards and then I have sent 10 more (witing for them to be returned) and I have sent 3 card to their sister company CGA (looking forward to the return).

June 16, 2022
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Reply from Tree Frog Grading Limited

Thank you for the review and having the trust in TFG. We are looking forward to the launch of CGA and getting the new design out to our customers.

Rated 5 out of 5 stars

Overall, very happy

I've sent in over a dozen cards over 2 submissions and they've done a very good job, from the look of the cards in the slabs and the label design to the cost and turnaround time of the submissions

May 30, 2022
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Reply from Tree Frog Grading Limited

Thank you for taking the time to leave us a review and continuing to use TFG. We are pleased you like the service and look forward to seeing you back soon!

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