Treehouse Online Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and understanding of the team, even with ordering mistakes. Many people found the ordering process straightforward and easy, appreciating clear communication and updates. Products are frequently noted as very high quality, meeting professional standards. Consumers also consistently highlight the delivery service, describing it as quick, fast, and prompt, with items often arriving swiftly and well-packaged. People are delighted with the overall process, finding products exactly as described and often at good prices. This efficiency from dispatch to delivery contributes to a highly recommended shopping experience, leading many to use the company again.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality and accuracy of orders, often... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Customers had positive experiences with service, often describing it as great, excellent, and fantastic.... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Quality

People report positive experiences with quality, consistently describing items as high-quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought two pairs of medium aubrion summer team riding tights moss colour. Full seat is sticky enough for extra security in the saddle .. but not so sticky that your leather saddle gets ruined. Great... See more

Company replied

Rated 5 out of 5 stars

My order wasn’t in stock so I was offered a refund or a smaller size with a return label. The assistant then kindly called me to say another size had been found, so a selection was sent for me to try.... See more

Company replied

Rated 5 out of 5 stars

You were super helpful and saved me from ordering the wrong size! The quality is great, didn’t expect anything else as we have other products from you which we have always been happy with

Company replied

Rated 5 out of 5 stars

Treehouse is always a good place to look if you're trying to find something professional quality in the riding world, eg racing or eventing and similar. They always seem to have it readily available a... See more


Company details

  1. Equestrian Store

Information provided by various external sources

A personal and bespoke service specialising in equestrian safety wear, racing and cross country colours


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(214)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Went to get a riding hat fitted and they were very helpful and friendly. Great service

August 28, 2025
Treehouse Online logo

Reply from Treehouse Online

Hi , thankyou so much for coming for the fitting, glad you like the hat, and thankyou for your lovey message x

Rated 5 out of 5 stars

Really helpful team

Really helpful team, great service and sent out items really quickly- thank you . Recommended to all!

August 27, 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou for your great review, really appreciated x

Rated 5 out of 5 stars

Amazing company can't fault them.i made…

Amazing company can't fault them.i made a mistake and ordered the wrong colour they were completely understanding and helpful would definitely use them again. Fantastic service 😊😊👍

August 25, 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for this, we try our best , so this means a lot, thankyou x

Rated 3 out of 5 stars

It took longer than normal sites to be…

It took longer than normal sites to be delivered

July 30, 2025
Treehouse Online logo

Reply from Treehouse Online

Hi, I am very sorry to read this message, as the item you ordered on the 29th July on standard delivery and was delivered by Royalmail tracked on the 1st August , ie 2 days later as per the delivery expectation for our normal delivery. As a small family company a poor review has a negative impact for us and as you can imagine we take these very seriously. For future information, we offer a next day service for orders placed before 2pm and this is an extra charge. Please be in touch with us if you would like to discuss further. With kind regards The Treehouse Team

Rated 5 out of 5 stars

Proper, good old fashioned service.

Really knowledgable, helpful and friendly people to deal with. Bought a new jockey skull cap and a pair of Hexby shorts.

July 25, 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou so much for this, it is very much appreciated xx

Rated 5 out of 5 stars

Great service and great quality product

I was changing style of body protector. I wasn’t sure what size I needed. I emailed for advice. I got a quick response with advice and options for me to consider. They also sent me a code to get a discount!
I ordered my new body protector and it came very quickly and in time for my next XC training session.
Brilliant service and a really comfy body protector. Thank you!

June 23, 2025
Unprompted review
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your lovely message, glad we can help out, with kind regards The Treehouse team x

Rated 5 out of 5 stars

Great

Best on price. Free delivery. Great communication. Happy customer

June 27, 2025
Treehouse Online logo

Reply from Treehouse Online

Thankyou for your brilliant review, this means a lot to us , with best wishes The Treehouse Team x

Rated 5 out of 5 stars

Called up regarding racing cheeks for…

Called up regarding racing cheeks for my Arab mare running in a listed race, needed to concentrate - decided on best ones - she came 2nd !!!!!! Lovely to speak with someone !!!

June 24, 2025
Treehouse Online logo

Reply from Treehouse Online

Awesome, that is brilliant news, well done and thankyou for the great review, best wishes The Treehouse team xx

Rated 5 out of 5 stars

Good company to deal with

Boots arrived really quickly - well packaged, good communication. Sadly too big for me - return process straight forward, fast refund. Good company, would recommend and use again.

May 28, 2025
Treehouse Online logo

Reply from Treehouse Online

Hi thankyou so much for your wonderful review, it means a lot to us a small family company, thanks again x

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