Easy to order, on time delivery, exactly what I ordered. Communication between order and delivery can be better (e.g. sms/email updates) but generally a good experience. Bought Salomon boots (an upgra... See more
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The company I dealt with TREKKINN.com were very good-I ordered exactly the size and model of boot I needed and chose standard delivery -being delivered BY 17/4/26. However it was this side of the chan... See more
Struggling to get in the UK so was happy I could purchase from Trelkinn. Remember to check the tracking all the way rather than just Royal Mails generic messaging
Company replied
Well priced walking shoes, which arrived via Royal Mail, in good condition. Only downside is that they took a week to arrive.
Company replied
Company details
Written by the company
Trekkinn is a specialist online retailer that stocks a large range of top-quality sporting goods and apparel for hiking, mountain climbing and trail running. Trekkinn has over 320,000 individual items, including tents and sleeping bags, specialist footwear and clothing, trekking poles, and many other accessories. Products are available from the best brands in hiking, climbing and outdoor sports, including Salomon, Columbia, Merrell and The North Face – all with a low-price guarantee. Customers can be confident about their purchases too; every item comes with a manufacturer’s guarantee as well as Trekkinn’s 30-day returns policy. Trekkinn can ship almost 300.000 references of more than 1000 brands to 180 countries worldwide and, to date, the company has over 4,000,000 satisfied customers. Shipping & secure payment! Visit us today at www.trekkinn.com
Contact info
C. Pirineus 9, 17460 , Celrà , Spain
- +34932 20 00 89
- support@tradeinn.com
- trekkinn.com
3.9
Great
27K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great service all round
Good price and arrived when I was told. Very detailed tracking information provided which was especially useful as the item was coming from abroad. Great service all round.
February 6, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
As expected
February 5, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Customer Service is only sending unsuitable automated responses
Having a really hard time with customer service as they never properly read emails like humans but I get a pre-fabricated, half automated response that's not solving my issue:
- tried to cancel a product from my order days before it got shipped, support kept responding about delivery times on another product rather than anything to do with cancellation and eventually sent out the brush days later
- my climbing shoes were marked as delayed and to be shipped in march, just when I had ordered the shoes somewhere else, they got sent out from trekk in, nevertheless arrived more than a week delayed.
- because of these issues I am trying for Trekkin to cover the returns cost but again, just getting a response about standard 30 days returns rather than the free label I asked for.
This is for order 65737497
February 8, 2026
Unprompted review
Reply from Trekkinn.com
Dear Customer,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
Thanks and best regards
Great price for the item however…
Great price for the item however delivery far too expensive and slow.
February 8, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
No customer service
I found a pair of booths on the sellers webpage, ordered and paid for them.
After that the sellers went silent, denied me access to my account and stayed silent.
Their customer service did not react to an email, I tried several time to get access through new password, a phone call to a closed phone number several times.
After that I decided to cancel my order - but with no luck- as a return requires account access.
After consulting with my bank, I blocked the payment and had to cancel my credit card.
Then out of nowhere the parcel arrived - I picked it up to make a return- and again - the company denies me account access to return the parcel.
I will not recommend this company to any one due to their non existent customer service and their silence - It creates distrust and suspicion.
Addition - after receiving the sellers answer the seller still denies me access to my account in order to create a return.
The seller have absolutely no credibility.
February 1, 2026
Unprompted review
Reply from Trekkinn.com
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Our apologies again for the inconvenience.
Best regards
Great site
Great site. Remember to factor 10-14 dsts for UK shipping.
February 7, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Size does not match label - twice!
The product arrived after a while and was not the size the label portrayed. I have had similar Salomon shoes from Trekinn and the UK11/EU46 fit perfectly. Having to pay the return postage of £12 did not amuse. The size 11.5 was also too small - just. They will have to go back (£12) too. I won’t take the risk with this merchant again. Pity. I now expect a chat bot response which is equally useless ..but free.
February 2, 2026
Unprompted review
Reply from Trekkinn.com
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Our apologies again for the inconvenience.
Best regards
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great Great Great
Great price, great communication, great price for delivery. Great great great
February 1, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Whereabouts of returned item unkown
I returned a Haglofs jacket to Trekinn on 30th Dec from the UK as it was too big. They charged me £11.99 postage and the tracking showed it had gone through customs on 9th Jan. Since then I have contacted them via the support@tradeinn address and keep getting told my refund will be issued once cleared through processing. So far they have taken the £120 purchase price, £12 in postage and they have the jacket. Six weeks after returning the item I have nothing and no information as to where is the item and when will it be processed. Terrible customer service.
February 4, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
never again. Cheaters and liars
There is no way to reply but I show you their reply to me. They sent me a totally different product without the extra winter warm fabric as advertised and without pockets for the motorcycle protectives for arms and back that was clearly advertised. And now they reply as if they didn’t do a mistake. That’s who they are. Liars. Never from them again
“Reply from Trekkinn.com
Updated Jan 21, 2026
Hello Eva,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce logistics and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or an DIFFERENT ITEM from what is published on our website has been delivered.”
January 21, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Great site for all types of sports
Great site for all types of sports. Prices competitive and delivered quickly.
Good customer service.
January 28, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
huge delays - product never received
UPDATE:
still didn't get the package. it is probably lost. they are of course not taking any responsibility. just keep "asking for patience". Make yourself a favor, don't be tempted to save couple of bucks, buy from a place that take responsibility and not only your money.
i placed an order. all items appeared to be in stock.
one week later, they suddenly say one of the items is not in stock, so the whole shipment is being delayed.
they refuse to ship the other items. so my whole order is hanging in the air, but the time was already spent
February 2, 2026
Unprompted review
Reply from Trekkinn.com
Dear Customer,
We are very sorry to hear that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or due to delayed deliveries.
In this case and unfortunately, we can only pass on to our customers the delivery times indicated by our suppliers.
Please note that you are always shown the estimated date for a product that is not available in our warehouse when you add it to your shopping cart.
Remember that you can modify or add items to your order from your account or cancel the order at any time if you prefer not to wait any longer for a product.
On the contrary, you will receive an email as soon as the order is shipped with the carrier's tracking number and the invoice.
We have taken your comments into account and have forwarded them to the relevant department in order to continuously improve and take measures to improve the quality of our services as well.
Please excuse any inconvenience caused.
Best regards
Merrell trainers
I’ve used these Merrell trainers for a long time and really get on with them, however stock of this model is difficult but Trekkinn has them available at the usual price. Delivery was good and they were received in excellent condition.
February 3, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Excellent prices, but you might be waiting a while.
Pros: good range of stock and prices are excellent.
Cons: latest shipment took 4 weeks. The company is based in Spain and I tracked the parcel moving around Spain, then Germany, then back to Spain. I contacted TrekkInn and after a few copy paste replies, they acknowledged there might be a shipping issue. However, the goods finally arrived intact.
February 3, 2026
Unprompted review
Reply from Trekkinn.com
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that everything was perfect. We look forward to serving you again.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Sadly i failed to realise that this was…
Sadly i failed to realise that this was an overseas website and as such, delivery and tracking is unpredictable. My parcel went ingonito during a 4 day customs delay. It is not the fault of Trek Inn but i dont expect to wait over a week for my purchase to be delivered. Disappointing and I will buy from the UK henceforth.
January 21, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
I have had a very negative experience…
Edited:
TrekInn has responded to my review with false information. I had no choice of courier when placing my order. TrekInn selected the courier not me. The items are lost and TrekInn are trying to avoid making a refund. They have said that they have asked for patience. My order was placed on 27th Jan. I waited until 21st Jan before contacting customer service. It is now 3rd February and my issue has not been resolved despite multiple requests for a refund. I will never shop with this company again and I will make sure to share my experience with friends and family.
Original review:
I have had a very negative experience with this company and will NOT recommend them or be shopping with them again. I bought two fleeces on 26th December and they have not been delivered. Tracking details stopped on 8th January. I have reported this issue 3 times to customer services and requested a refund. Customer service responses are auto-generated because they have failed to answer my questions or acknowledge my refund request. Do not trust or shop at this company.
February 1, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We would like to inform you that a refund of 52.97 GBP was successfully processed via PayPal on 05/02/2026 at 11:43:31.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
Got a very competitive price for the…
Got a very competitive price for the walking shoes I’d been looking for and although delivery took nearly a week this was not a problem as the item purchased is for summer usage
January 31, 2026
Unprompted review
Reply from Trekkinn.com
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Avoid - item never sent
Completely the wrong item was sent and even that arrived late. I ordered a dark grey fleece 18 days ago and have still not received it. A bright orange T-shirt was sent instead. They couldn’t be more different!
Trekinn have completely ignored numerous requests from me asking whether they actually have the fleece and if or when I might receive it, as it was a birthday present for someone. All I get back is standard info about the returns process.
It took them 5 days to provide a returns label after I sent photos showing the wrong item had been sent.
I have therefore asked for an immediate refund but just got the standard email telling me returns can take 3-4 weeks to process. They are withholding £148 of my money which they could have for 7 weeks according to their emails, without ever sending the item I ordered.
I suggest you avoid at all costs and I will be looking at reporting them to both UK and Spanish trading standards.
January 30, 2026
Unprompted review
Reply from Trekkinn.com
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse.
2026-01-30 Return registered online
2026-02-02 Received at transit hub
Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
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