Trend Tool Technology Reviews 894

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I recently ordered a Onefinity QCW table from Trend. To finish my setup I needed another part (for the probe setter so not included in the QCW table contents). The part isn't on their website so som... See more

Rated 5 out of 5 stars

Very helpful person answered phone. Trend advised on and supplied spare parts for 20 year old router. Reasonable price and very quick delivery.

Rated 5 out of 5 stars

The Fast Track Sharpener is easy to use and produces a clean, sharp edge on my chisels and planer blades. I also bought some additional finishing stones and honing strops with paste to get an even fin... See more

Company replied

Rated 4 out of 5 stars

Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... See more

Company replied


Company details

  1. Tool Store

Written by the company

Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.

Why choose Trend?

Written by the company

Trend TCT Quality
All Trend products are subject to the most comprehensive international standards in quality assurance. Our quality system is BS EN ISO 9001:2008 accredited which ensures we comply with international standards. Trend TCT tooling is manufactured to the European standard EN847-1/2 for safety and quality. Up to 45 different operations including turning, brazing, heat treatment, cleaning and grinding are used in the manufacture of each Trend router cutter. Consistently high standards are guaranteed by strict quality control procedures and inspection by our quality controllers.
Shop Local
With over 300 authorised Trend Routing Centres across the UK. Offering friendly and help advice, special offers and a great range of router cutters, routers, accessories and sawblades. You're never far from local Trend routing experts, So whether you're a seasoned professional or a novice DIY'er, head to your local store for excellent advice and offers on our range of products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

894 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great tools

Great tools. Would like a cheaper postage option

May 3, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello David,

We are glad to hear you appreciate the quality of our tools. Our Trend team are committed to improving our customer experience, so we are always happy to receive feedback. Thank you for Leaving an honest review on our Page. Jack (customer service)

Rated 5 out of 5 stars

Fantastic staff … so helpful and who…

Fantastic staff … so helpful and who went out of their way to source an item which had been discontinued. Thanks to Jack and Darren!

May 6, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Penny,

Im Glad we could source this item for you. Thank you for leaving a review on the service we provided as a team. Jack (Customer services)

Rated 5 out of 5 stars

Amazing customer service

Jack provided us with great customer service and quick results. We are very thankful and would 100% recommend. Thank you! ☺️

May 5, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Mrs Margerison,

Thank you very much for your review on our page. We are proud to hear you appreciate our service levels and would recommend us others. Jack (customer service)

Rated 5 out of 5 stars

Great service

1st time getting trend items direct from Trend but my order arrived within 24hours quite impressed

May 2, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello David,

Thank you very much for leaving a review on our page. We are glad to hear your first experience with us directly was a smash hit. Your review means a lot to us at Trend, thank you for your feed back. Jack (customer services)

Rated 1 out of 5 stars

T33a dust extractor

Bought the t33a dust extractor, 18 months later it won't turn on, further inspection the motor brushes worn, simple fix, nope, trend don't do the brushes, I have to buy a complete motor.
At 18 months old this is very poor.

April 30, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Ben,

We are sorry to hear you have had issues with your T33A extractor. As i discussed with you over email, you have not registered for extended warranty, which would mean your machine does not fall within our guarantee. Our machines come with an initial 12-month warranty which can be extended to 36 months with online registration as seen here - https://www.trend-uk.com/warranty

The motor has the brushes attached, and unfortunately they are not sold separately. I will provide the details for our repair agents below who will be happy to quote and repair your Product.

CJ Sinclair LTD:
https://www.cjsinclairltd.co.uk/
Tel: 01843823400
Email: Queries@Cjsinclairltd.Com

Rated 5 out of 5 stars

Great Service

Price was right, the delivery was quick with good communication.

April 11, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Mark,

Many thanks for leaving a review on our page. Glad to hear you appreciate our service levels and customer experience. Jack (customer service)

Rated 5 out of 5 stars

On time on budget!

April 3, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Paul,

Thanks for your review on our Page. We are happy to hear you are impressed with our service levels and competitive pricing ! Jack (customer service)

Rated 5 out of 5 stars

Clear and easy on-line service

Clear and easy to use on-line ordering, with reliable delivery service.
Customer service also very helpful when needing to return a mis-ordered product.

March 23, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Dave,

Many thanks for leaving a review on our page. To hear our services provide a user friendly experience to our customers means a lot to us at Trend. Jack (customer services)

Rated 5 out of 5 stars

Trend Customer Service is excellent

I bought a Trend Snappy on Amazon but despite it being a clever design and great way to make the drilling and driving process more streamlined the little adaptor’s 2.5mm ball bearing housing failed making the device inoperable. Was the first time of using and I was very disappointed - BUT and this is the really good news…the customer service at TREND is awesome and jumped to my aid (seeing the recent invoice obviously) and replaced it by UPS express. Got it the next day. This is the sort of customer service we all dream of and it’s still available here in the UK. I’m now fully operational and noisy again. This is a great little time and teeth saving assistant to anyone’s DIY/workshop drilling, countersinking and driving …, Thank you so much Jack Thomson for helping me.

April 7, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Doug,

Thank you very much for leaving a great review on our Page. Im excited to hear you are back up and running with your drill bits. Its great to hear you appreciate the high standards of service and customer care we provide at Trend. Jack (customer services)

Rated 5 out of 5 stars

Fast delivery

April 9, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Mike,

Thank you for leaving a review with us. Its great to hear you got your items at high speed. Jack (customer services)

Rated 5 out of 5 stars

Great customer support

I purchased a measurer from Screwstation or Toolfix, and after a couple of years use the battery tray went missing. Couple of quick messages back and forth with Trend and they found a spare one they could send out to me. Fantastic customer service and I'm very grateful. Cheers Darren!

April 4, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Timothy,

We are glad to hear a member of our team could come to your aid to replace your missing part. its great to know you feel appreciated and looked after as a Trend customer. Thank you for leaving a review with us. Jack (customer service)

Rated 5 out of 5 stars

Good Service

Good advice provided in finding the right part, quick despatch and timely delivery.

March 26, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Stephen, great to hear we were able to assist you in finding the part you required and that it was despatched and delivered in good time for you. Thanks for taking the time to leave a review and for your kind words. Kevin (Customer Services)

Rated 5 out of 5 stars

Fan-bloody-tastic

March 24, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hi Aaron, love the review! 😁 Thank you for your kind words and for taking the time to post this on our page. Kevin (Customer Services)

Rated 5 out of 5 stars

Good experience

Prompt processing and dispatch of order, and good communication from delivery Co.

March 24, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello, great to hear you are happy with the service we provided. We strive to offer a first class service so it's great to receive your review and feedback. Kevin (Customer Services)

Rated 4 out of 5 stars

Great but assembly instructions poor

Really sturdy, really functional and, once together, perfect for the job. I wasn't impressed though with the poor assembly instructions and had to go online to find a video. You need to address this and produce your own instructional video for this particular table. It's a shame as the product itself is really well thought out. Additional things that I think would make this even better would be: 1. to supply an attachable storage box or bag to put the insert rings, router fixing screws, allen key, spanner etc supplied in, so they don't get separated from the table. 2. Attachment points for mitre fence and side pressure feather board, for when they're not in use.

March 27, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hi David, great to hear the router table was perfect for the job required. I am however sorry to hear that the assembly instructions left a little to be desired but I'm glad to hear you have managed to find a video to help in this matter. I've passed your comments onto our product team for review. We greatly appreciate any feedback regarding our products and act where possible to make the user experience the best possible. Kevin (Customer Sevices)

Rated 5 out of 5 stars

Excellent service and products highly…

Excellent service and products highly recommended

March 21, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Mark,

Thank you so much for taking the time to leave a review with us. We are Warmed to hear you appreciate our service and quality levels, your recommendation means A lot to us. Jack (customer service)

Rated 5 out of 5 stars

Had what I needed in stock and…

Had what I needed in stock and delivered the next day

March 17, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Russ,
Many thanks for taking the time to leave a review with us. We are glad you appreciate the efficiency of our services and the range we have to offer. Jack (customer services)

Rated 5 out of 5 stars

Fantastic customer service from Jack…

Fantastic customer service from Jack Thomson customer service at Trend. My Trend dust extractor broke down. Jack arranged collection from my house, to have the item repaired. It was returned to me at my home address all under guarantee & at no cost to me. This was all done within a few days of contacting Jack. It pays to register your Trend item for the extended guarantee. Many thanks

March 12, 2025
Unprompted review
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Steve,

Many thanks for leaving a great review on our page! We are warmed to hear you appreciate the Warranty service we provide. You are correct, any Trend customer who registers with us is well looked after, we pride ourselves on after market customer care. Thanks again for the review. Jack (customer services)

Rated 5 out of 5 stars

A very fast delivery and good quality

A very fast delivery
And a good quality product

March 11, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Ian,

Its great to hear you have received your high quality product at a high speed. Many thanks for leaving us a review ! Jack (Customer services)

Rated 5 out of 5 stars

Knowledgeable people

Knowledgeable people in sales, technical and customer support all were extremely helpful which is very rare with most companies in England nowadays.

March 12, 2025
Trend Tool Technology logo

Reply from Trend Tool Technology

Hello Russ,
We are glad you appreciate the knowledge and service levels our team provide across the board. We pride ourselves on these factors at Trend, as you said this is invaluable for customer care.
Thanks for taking the time to leave a review on our page.
Jack (Customer services)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look