This service offers so much more than just basic phone and I barely touched it but it's there for when I'm ready to grow. Very unexpected and very reasonable pricing. Super easy to set up up and I ap... See more
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As a wedding planner and small business owner, my work load and call volume changes daily. I'm rarely able to drop what I'm doing to grab a pen and paper to take information or contact numbers. I love... See more
Brian in Tallahassee, FL really helped me with a difficult issue. For some reason I was not getting the notification on my cell phone with a client called and couldn't figure out why, I was quite fru... See more
As a contractor, I'm frequently on loud or hazardous job sites that prevent me from being able to take every call. I love that with Tresta, I never miss a call because every single call is answered,... See more
Company replied
Company details
Written by the company
With the Tresta virtual phone app, you can use your business phone number on any smartphone and get access to the the tools you need to professionally manage calls.
Contact info
United States
- (844) 2-TRESTA
- support@tresta.com
- tresta.com
have not used that much, good so far
have not used that much, but for now it seems fine, I will give recommendations as to what to add or take in the future; thanks
March 1, 2020
Unprompted review
Reply from Tresta
Thank you for the review, Sixto. We welcome all feedback 24/7!
As a contractor
As a contractor, I'm frequently on loud or hazardous job sites that prevent me from being able to take every call. I love that with Tresta, I never miss a call because every single call is answered, a voicemail is recorded and immediately sent to my smartphone, alerting me and including the voice file. Tresta has my highest recommendation!
February 18, 2020
Unprompted review
Reply from Tresta
Thank you TJ! That's a great use case, we really appreciate your feedback.
This is an amazing company
This is an amazing company. Their customer service is top notch which these days is very hard to find. Tresta is all about coming up with business solutions that improve your business flow.I have been using Tresta for years and would highly recommend them.
February 18, 2020
Unprompted review
Reply from Tresta
Karen, thank you so much for the review! Simplifying business communication for our customers is what we love to do. We are so glad to hear that our customer service team has been so helpful to you and your business operations.
Been with 3 others companies till I…
Been with 3 others companies till I found Tresta.
Zero problems
Amazing customer service and support.
And the price is unbeatable.
February 10, 2020
Unprompted review
Reply from Tresta
That's awesome to hear Zach! Thanks for sharing your feedback - we will pass it along to our customer support team too!
My pass view
You should be able to record income and out going call since it’s business call also should be able to use the app it’s self to call out the prices are very high for the srgovds
February 10, 2020
Unprompted review
Reply from Tresta
We’re sorry you’re not loving the service right now, but we hope we can clear up the frustration with outbound calling. The Tresta mobile app does allow you to make outbound calls by selecting “Phone” from the bottom menu. We’re also excited to announce that we are currently working on adding outbound call recording to the service - stay tuned for a release in the near future with this feature! If you have any questions please don’t hesitate to call us at 844-2-TRESTA.
Tresta is an excellent phone system…
Tresta is an excellent phone system when you are a small business. Only complaint I have is sometimes the app seems to move slow but it hasn't really been a huge issue.
February 10, 2020
Unprompted review
Reply from Tresta
Thanks Adam for the five star review! We’re glad the system is working for your small business and would love to see if we can help you with the mobile app. We’ll reach out by phone today, but you can also call us at 844-2-TRESTA at any time.
From 1 stars to 4 stars
I feel like I have to leave a second review for Tresta... After having a less than optimal experience trying to cancel the service, I received a personal and sincere apology from one of their VP's explaining the mistake and rectifying my situation. As someone who works in SAAS, I appreciate others going above and beyond to fix problems and mend relationships. Tresta ended up not being the right fit for my company but the customer service in the end made up for the hassle.
February 5, 2020
Unprompted review
Reply from Tresta
Ben, Wow – thanks so much for taking the time to post this updated review! While we truly wish we had provided you a better experience from the start, we are grateful for your understanding and help as it allowed us to find the root cause of our email issue and fix it for customers moving forward. If there’s ever anything we can do for you, please let us know!
Reply from Tresta
Thank you Lindsey!
I would recommend not sending a review…
I would recommend not sending a review request to a customer before you’ve answered the 4 emails regarding cancelling my account. That may just be me though, I don’t know....
February 3, 2020
Unprompted review
Reply from Tresta
Thanks for the opportunity to talk over the phone, and once again, we're so sorry and really appreciate your understanding. For anyone else reading this, we’re a little embarrassed to report, but it turned out there was a misconfiguration in the system that routes emails to our customer service team. As a result, some emails were ending up in a black hole. We’ve corrected this issue and provided Ben with a full refund for all charges that processed since he opened his account.
Non responsive, charged, filing fraud
I was charged by Tresta and do not know why. I emailed them several times, per the instructions on their email and have not heard back. I have to go through the hassle of filing fraud with my bank.
February 3, 2020
Unprompted review
Reply from Tresta
We are so sorry for any confusion. We’re a little embarrassed to say this, but we had an issue with our email configurations that caused some emails to end up in a black hole rather than route to our customer service team. We’ve tried reaching out to you by phone but we haven’t been able to connect. In the meantime, we went ahead and closed your Tresta account and issued a full refund of all charges. If you have any further questions, please call us at 844-2-TRESTA.
Tresta is good because you can have at…
Tresta is good because you can have at least 3 phone numbers sent to your main phone number and be able to dial out from those numbers via their App. The problem Tresta has is setting up your Voicemail and your Businesses schedule through their website. It is so confusing to do! You will need to call customer service and have them help you. You cannot do it on your own. Their customer service is very helpful too. If they could make setting up the voicemail and scheduling easy like their competitor "Grasshopper," then they would be THE BEST!
February 3, 2020
Unprompted review
Reply from Tresta
Thanks for taking the time to share your feedback, Christopher. We’re pleased with the high marks you gave our customer service team, but we’re disappointed that you needed assistance configuring your system. We’re always working to improve our services, and our Products team will be reviewing your feedback to see if there are any improvements they can make in a future update. In the meantime, if we can be of any further assistance, please reach out any time!
Overall the app is good
Overall the app is good. The biggest problem is that you don't know that a call coming into your cell phone is from the Tresta app or just a regular call. Kinda defeats the purpose.
February 3, 2020
Unprompted review
Reply from Tresta
Jeremy - we’re glad to hear that you’re enjoying the app overall, and luckily we have an easy solution to your one complaint! Tresta’s Dynamic Caller ID feature displays both the caller’s number and the number they dialed, so you always know who’s calling and how to answer. If they haven’t already, a member of our Customer Service team should be reaching out to help you enable it on your system.
Almost 25% in hidden fees
Almost 25% in hidden fees. Google provides the same service for $5 per month.
Contrary to the false representations made by Tresta in response to my complaint, the additional costs are not listed on their website. I would be more than happy to send them screen shots of the "pricing" page on their website. "Super Simple Pricing $15 per month". No mention of "cost recovery fees".
January 21, 2020
Unprompted review
Reply from Tresta
Hi Christina - We’re sorry that our previous response didn’t address your concern as clearly as we would have liked. And you are right – unfortunately, telecommunication services like Tresta are subject to pretty significant taxes and regulatory fees. For example, the Federal Universal Service Fund fee is currently set at 21.2% of interstate revenues per the FCC. And that’s just one of several taxes and fees that may apply based on your location. We thought we were being upfront about this with the FAQ on our pricing page that explains that taxes and fees are additional (specifically, it says “…telecom taxes and fees vary by location, so they’re calculated on a per account basis. Typically, you can expect to add about 20% for taxes and fees. To learn more, visit our guide to telecom taxes and fees.”) However, to ensure that no one else has the same confusion you did, we’re in the process of updating our pricing page to highlight the taxes and fees in an even more prominent location (in addition to the original FAQ). This update will be live on our site by the end of the day tomorrow. Candidly, we’d love to see these taxes and fees reduced (or eliminated!) as much as you would, but we don’t see that happening any time soon. If we can answer any additional questions please feel free to reach out to legal@tresta.com.
I can’t send pictures through texts and…
I can’t send pictures through texts and that’s important to me.
January 7, 2020
Unprompted review
Reply from Tresta
Hi Chelly. Thank you for bringing this to our attention. That is absolutely an issue and we understand why being able to text photos is important to you. Tresta's mobile app is capable of sending photos, we will be reaching out to you today to learn more about the issue you're experiencing.
The app gets hung up sometimes and…
The app gets hung up sometimes and freezes. Also, I can't send outgoing pictures. I can receive them but I need to be able to send them and instead I have to use my personal cell phone number to clients which defeats the purpose at times.
January 6, 2020
Unprompted review
Reply from Tresta
Hey there, thank you so much for providing a review. We really appreciate your feedback, because that's how we are able to continuously improve. It sounds like you're experiencing some issues that we would like to look into. A member of our team will be getting in touch with you immediately.
I have barely used it so far because I…
I have barely used it so far because I am still developing my business, but I did receive one call and it came through just fine.
December 16, 2019
Unprompted review
Reply from Tresta
Thank you for choosing Tresta for your business Erin! We're glad it's working well for you so far. As you grow, let us know if you have any questions. We're here 24/7.
Excellent service
Excellent service. Connectivity is good. Service is reliable. Great tool for the sole proprietor. Great value!
December 11, 2019
Unprompted review
Reply from Tresta
Hi Walter, thank you so much for the review. We agree Tresta is a great tool for a sole proprietor like yourself and we are so glad you're enjoying it!
Serves my purposes
Serves my purposes for using a Tresta number fo "mask" my cell phone area code while on a long term full-time consulting assignment in a different area code.
December 11, 2019
Unprompted review
Reply from Tresta
Sounds like a great use case, thank you Jay! Let us know if you ever have any questions about our other features. We're here 24/7.
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