Triangle parking Limited  Reviews 140

I feel compelled to let others know the total disregard this company has for both their customers and their customers vehicles. I unfortunately booked their meet and greet service from London Heathrow airport and left my Mercedes A class with them for a week. On collection of my car the driver handed me the parking ticket for the short stay and said pay it quickly or the charge changes from £7.50 to considerably more if you overstay 15 mins. On my return to the vehicle I found the driver had then disappeared. On inspection of the vehicle I found it to have had the drivers side rear window fitted with a plastic sports grill and the window tinted darker on this one window only. On further inspection there were multiple paint runs in the rear door and rear wing which was previously unmarked. When you go to contact someone from the comapny and check the website you see the only contact number is the mobile which is used to arrange drop off and collection of the vehicles. When I eventually got a call back I was given a story that the offsite car park was next to a car dealership that had requested a vehicle of the same description as mine have some cosmetic detailing to the rear quarter. So they are claiming a car detailer came on site to the wrong company and somehow where given my keys by Traingle parking and this work was done to a really poor standard to my vehicle by mistake. This sounds very hard to believe, and if true, a total lack of security and accountability for your vehicle while in their possession. After 2 weeks of arguing what had happened and the remedy, they eventually agreed to collect my car and repair the damage but this is where the story gets even worse. The person arrived at my house at 10pm at night to collect my car and left me a courtesy car but detailed I was only insured third party on it which I thought to be strange. I decided to add the vehicle for a few days to my own policy to be safe. On contacting Aviva I was told the vehicle had no MOT meaning I couldn't drive it. Triangle parking, when contacted, did nothing except say we will get your vehicle back to you as quickly as possible leaving me without a vehicle. They then returned my car to me late in the evening 5 days later and on initial inspection in the evening light it looked like a reasonable repair. They had however used all my fuel taking the vehicle to and from Heathrow and not replenished it. On further inspection, the day after, it is clear the paint repair to the door and rear wing is non existent with runs still in the paintwork. That same day, when I got home from work, I had received a speeding ticket and fine in the post from the evening Triangle parking collected my vehicle and timed at only 30 minutes after my vehicle had been collected by them from my house. I have now spent the last 2 weeks phoning them daily and asking for the driver details to complete the form, and remove me from the penalty notice and transfer liability to them. When they do take my calls, the same man, says yes I will do it today but to this day hasn't. 2 days ago I then recieve another penalty notice through the post. This time for the Dartford crossing, where payment for my vehicle crossing had not been made on the evening the vehicle was returned to me. Again I have contacted the company and sent them a photograph of the penalty but they are not even acknowledging this one. I am now left with my only option to take legal advice and report them to the police for withholding driver details for the speeding and crossing penalties.
This is the worst customer experience I have ever recieved in my 48 years.

Very efficient
Very polite
Very professional
I will use them again
Car was waiting on my return with no issues.
This is a trusted meet and greet having used other companies in the past and been let down numerous times.

Wow, what a great service. I was worried this meet and greet was too good to be true. But it was such a good service. We rung the company 30 mins away from Heathrow and the man from triangle parking met us at the time we had asked. He was lovely, we had not used this service before and he explained what we needed to do step by step. He explained where we needed to go to check in. On arrival back to the UK I rung the number provided and the man again was lovely and asked us to ring back when we had our bags. We rung when we had our bags and he explained where to come to meet him. We met him at the car and checked the car and it was given back to us perfectly.
This was an amazing service especially with a baby, so thank you for a 'stress free' experience!

I used these recently at Heathrow. No issues whatsoever and I was impressed. Very punctual and they seemed organised. I paid more than others due to the better reviews for Triangle and I would use these guys again.

I used Triangle Parking for a trip out of Heathrow T2 last month and the service was brilliant! Punctual and polite drivers and my car was returned to me with just a few miles on the clock and no damage or dirt whatsoever. I was really nervous about using this kind of service, having never done so before, but it was reasonably priced, reliable and super convenient. I was really impressed and I wouldn’t hesitate to use this company again.

I used triangle parking for the first time and the service was excellent.
The directions to the drop off point were clear and the driver met us on time. On collection the driver met us on time. There was a lot of traffic which caused a delay but that is not on triangle parking. What's important is that the we're clear with me regarding timelines and when they'd arrive. They were on-time.
There was a small issue with the car being returned a little dirty but they rectified this with out hesitating.
I will definitely use them again.

Highly recommend have been so impressed. Have used several times and all gone well. Very convenient and also when we changed our plans refund processed easily no issues.

Fantastic service. Heathrow was rammed when we arrived and the panic was setting in we wouldn’t find a place for drop off. We were flagged down by the agent and within 5 minutes we were in the terminal.

Coming home, a quick phone call when we got off the plane and by the time we got our bags the car was ready.

Highly recommend Triangle. Takes the stress out of one of the most faffy parts of the journey.

Car tracking location indicated it was stored in a secure location took.

Very happy with Triangle.

Fantastic team that are attentive, helpful and answer quickly. Best parking service at Heathrow and will definitely be using every time now.

Easy service to use and driver on time both dropping off and collecting will definitely recommend and use again

The pick up driver communicated with me on route to the airport and back, this re-assured me that there was no delay on my arrival. At pickup, my car was as I left it unlike other parking services I had used. No tobacco smells, mud or bird mess. I am impressed with the service and have made several bookings over the last 3 years because I am confident that they will meet my expectations with a professional service.

Bang on time. No waiting. Very professional drivers and communication.
Excellent job

I have used many different valet parking services at Heathrow and these guys are by the far the best, communication was the best I have experienced, drop off and pick up was faultless. I will be using them again and not going anywhere else. Price of mind and great service.

The pick up and drop off was seamless and very professional. Unfortunately when the car was returned there were scratches down the passenger door. The company reviewed its pictures, but said that it was dark and not clear enough. We were offered polish , but they are too deep. I requested follow up and these emails went unanswered.

Excellent service
Great communication with pick up/ drop off driver
Would definitely recommend and use again
10/10

Triangle parking were great, they answered the phone immediately, they gave clear instructions for Heathrow Terminal 5 and were very pleasant both on drop-off and pick-up. I would book with them again for sure. I only wish they were at Gatwick.

I have had the pleasure of using Triangle Valet Parking at Heathrow, and I cannot recommend their service highly enough. Admittedly, I was initially apprehensive about handing over my keys to my beloved car, but my concerns quickly dissipated thanks to the seamless experience and outstanding customer care provided by Jama and his team.

The booking process was straightforward and efficient, and any questions I had were promptly addressed. Jama was always available to respond, whether through a call or a message, and his dedication to ensuring peace of mind was apparent. Even when I was abroad and received unexpected notifications from my car, Jama made sure that any potential issues were resolved swiftly. This level of support was invaluable, as there’s nothing worse than feeling helpless on the other side of the world when something happens outside of your control.

When I returned to Heathrow, I followed the provided instructions, called when I landed, and again after collecting my luggage. My car was ready and waiting at the short-stay parking, just as promised. The driver not only greeted me with a smile but also offered to help pack my luggage back into the car—a small but thoughtful gesture that made all the difference.

I have used Triangle Valet Parking on multiple occasions, ranging from short weekend getaways to month-long trips. Each time, the service has been impeccable. No unnecessary miles were ever added to my car's mileage, which gave me additional reassurance about the care and professionalism of the team. On one memorable occasion, I even coordinated with Jama to surprise my best friend for her birthday. Jama’s willingness to go above and beyond—including greeting us with a smile and birthday wishes—made the moment even more special. My friend, who originally introduced me to this service, was completely shocked and delighted.

Jama’s commitment to high standards of customer service is evident through his hands-on approach and the respectful, polite demeanor of his entire team. For anyone who may have concerns—such as the minor issue someone mentioned about seat adjustments—I say, it’s common sense that drivers would need to modify seat settings to safely drive the vehicle. It’s a minor, understandable change that in no way diminishes the overall quality of the service.

Over the years, my car has spent a considerable amount of time in Triangle Parking’s care, and I have always come back more than satisfied. I now purposely book flights through Heathrow just to take advantage of this exceptional service. I look forward to continuing to trust Jama and his team with my car for all future travels.

All members of the staff were utterly charming, calming and helpful. We had a very early morning flight and I had muddled the terminals… couldn’t have been nicer…. We had a cancelled flight home arriving a day later than expected and again couldn’t have been nicer, calming and helpful… I would highly recommend and will definitely use Triangle parking again …. thank you

On time and looked after the car. Simple instructions to drop off and also collect the car after the holiday. Cheaper than a taxi and better than waiting around.

I highly recommend and will use again!

Used twice over the summer. Prompt service and very courteous drivers.