Triangle parking Limited  Reviews 140

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers had a great experience with this company. Consumers frequently highlight the excellent service, noting its informative, effortless, and stress-free nature. Many people appreciate the professional, friendly, and helpful staff, who often keep them updated. The delivery and collection process is often described as punctual and smooth, with drivers being on time and polite. Customers also feel their cars are safe and secure, and they value the clear communication received. However, some people mentioned significant issues with communication, reporting unanswered calls and being fobbed off. There were also instances of drivers being late for pick-up and drop-off, and some reviewers experienced damage to their vehicles or other problems like a low battery upon return. A few customers reported unprofessional staff behavior and difficulties with problem resolution, including being left without a car or receiving a courtesy car with issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and a willingness to use... See more

Staff

People report ambiguous experiences with staff, with many customers praising the politeness, helpfulness, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting prompt arrivals and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising the excellent communication,... See more

Location

Users describe ambiguous interactions with location, with some experiencing difficulties finding pick-up... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rang the night before as instructed. 4am pick up confirmed. However, next morning, at 4am, no driver. Called multiple times no answer. Eventually, someone answered and told me to go to check-in and... See more

Rated 4 out of 5 stars

Terminal 5 meet & greet we forgot to ring before arrival but they were great, paid & left ticket in car & driver met us in departure as travelling with baby. On return rang on landing & then when coll... See more

Rated 4 out of 5 stars

Happy about the experience been using a lot of different companies and I’m happy about this one, my car wasn’t moved every 5 second, always a response over the phone, I didn’t have to wait for too lon... See more

Rated 5 out of 5 stars

Can highly recommend Triangle Parking which I booked last minute through SkyParkSecure for Heathrow Term 3. Their communication was excellent and on our return they called to say there was a long qu... See more

Company replied


Company details

  1. Parking Lot
  2. Airport
  3. Airport Shuttle Service
  4. Park and Ride
  5. Valet Parking Service

Written by the company

Triangle Parking is a fast growing company that offers London Heathrow Airport parking platform. Our primary goal is to offer you a service that is quick, amiable, and most essential, competitively priced. Our goal is to win the UK airport parking market while continuing to offer you specialized services that are both handy and one-of-a-kind.


Contact info

3.9

Great

TrustScore 4 out of 5

140 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

You NEED to use triangle parking

Absolutely incredible service from Triangle Parking, could not recommend them more. The whole process was so simple and easy, yes there was the £15 extra to pay for drop off and pick up to enter the short stay car park at Heathrow but honestly so worth it for the service. Although I live in the North and most of my flights are from Manchester, I will fly more often from Heathrow knowing their parking service is here. I was also super grateful for their help with my car, checking what was wrong with it and the advice they gave me to ensure I got home safely (I had a coolant leak). Thank you so much!

May 5, 2024
Unprompted review
Rated 5 out of 5 stars

Jamal’s customer service was fab

Jama’s customer service was fantastic and he was informative upon arrival ensuring we understood what we needed to do upon arriving back in the UK. We had a nightmare journey home with our flight being cancelled with no notice and therefore delayed 28 hours and although I tried to email triangle parking Jama had already made contact via WhatsApp and was really understanding with our situation stating he could drop the car at terminal 5 instead of 4 where we were supposed to land which lessened our stress after such a long delay. I would really recommend them to anyone leaving their car at Heathrow. I will certainly let use this company again.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

We were hugely impressed with Triangle

We were hugely impressed with Triangle. The staff were brilliant. They were friendly and polite in equal measure. The staff were there when they said they would be and the car had only done 12 miles. We have no hesitation in recommending them. We will use them again.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Most decent, efficient, Meet & Greet parking company

I have used many meet & greet companies before. I travelled last leek and decided to try 'TRIANGLE PARKING'
What can i say.. They are by far the best i have ever used.
They actually called me 40 min before arrival to double check I was coming to the right terminal. As i arrived they were waiting and when they saw i was with passengers/luggage offered to bring trolleys and ensured all was good and comfortable.
I was asked to note my mileage and off i was heading to check-in.
On my return the car was waiting, the kind guy helped load the car, offered me to check mileage and walk around the car. All went very smoothly.
As i left the car park i pulled up to the side to check my sat nav was correctly set when my phone rang. It was triangle, the same guy, asking me if i am ok as he noticed me parked at the side. . . That's what you call people that truly care. I would definitely be using this company again and recommend them to others. I already have a friend that will be moving over to Triangle parking. Well done!

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely SUPERB

We were absolutely blown away by Triangle Parking.
We booked them through Parkos where they came up pretty much the best reviews and cheapest price.
Our experience with other providers has been consistently below par so we hate using these companies, but Triangle have changed that.
The initial call when we were 30 mins away was answered immediately and the instructions were crystal clear.
The person collecting the car was there as promised and was such a lovely guy. He took a video of the car and asked me to take a pic of the mileage, next level service.
We received an reassuring email when we were away confirming the car was safe and happy (cute), then a reminder email the day before we returned.
The arrival was as slick and friendly as the departure and the person who dropped the car off, equally as friendly.
I can't tell you how impressed we were and will be most definitely be using them again.
Thank you all
Jemma & Musa

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT service.

This is by far the easiest and most efficient meet and greet we have ever used. We were met at Heathrow Terminal 5 by the nicest friendliest guy. We had gone to the wrong drop off zone but he was there in a few minutes and was so friendly and smiley which makes all the difference as we were a bit stressed after bad traffic. The pick up was equally easy. I will be using this company every time.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

100% recommend, used recently for a holiday from Heathrow. Guy that met us was lovely. He even took the time to ring us to check if we were aware of the ULEZ charges which we weren’t. It has changed since our previous trip! Had he not of rang we would have received a hefty fine! Car returned promptly. 👍

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great service, great price. Booked with this triangle parking who were a tad more expensive but had far better review, and glad i did. There when we arrived and came back, no delays or stress. Will definitely be using them again. Thanks

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Booked via a third party Parkos highly recommend

Booked via a third party Parkos.

Brilliant service from Triangle parking. The Gentleman was waiting for us when we arrived and the car was there upon our return. No waiting at all which we really appreciated after two long flights back to the UK. Would 100% recommend - thank you so much.

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

This was the best service I have received from any meet and greet company. Offered to help with bags, hardly any miles clocked up and car waiting when we returned. I will use them again next time.

January 29, 2024
Unprompted review
Rated 3 out of 5 stars

Wrong postcode provided in directions

Postcode provided in directions was wrong and c. 25 mins away from where we needed to drop the car. Customer service was rude when I was trying to find a resolution
Booking ref PC81651315

Driver we eventually met at the airport and had been on the phone with us helping + the actual meet and great services was great. Customer service and data quality needs serious improvement however

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy company A++++

Trustworthy company. Theres a reason they are rated 5 stars and that is reliability. Great communicators, always answered phones, and even asked me to inspect the car afterwards.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Best Heathrow parking by far

Having had some really bad experiences, including car damage, at with meet and greet at Heathrow I chose Triangle through the Parkos site because of the ratings. And what a difference! Triangle was the best parking service I have ever used. Friendly, professional, they even helped my video my car and photograph the milage. Triangle are the only Heathrow meet and great service I will use in future.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

I would almost go as far as saying the…

I would almost go as far as saying the experience with Triangle Parking was the best part of my trip. Excellent communication, very friendly and very proffesional. The rep was waiting for me as I arrived on drop off and collection. The difference in price from long stay parking and meet and greet was only £25 increase which I feel was an absolute bargain for the convenience. I would highly recommend this company and their services. I will be using them for every visit from now on.

January 5, 2024
Unprompted review

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