When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything! Upon contacting Rupa, she responded that they would h... See more
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Review summary
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After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more
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They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more
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I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more
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Company details
Written by the company
It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels
Contact info
48 West 48th Street, Ste 801, 10036, NewYork, United States
- 212-869-8415
- sales@trijewels.com
- trijewels.com
4.8
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Had a very good experience with Vijay…
Had a very good experience with Vijay and Rupa. A little confusion with shipping but they were so good to keep checking with me and the delivery. Also, the necklace is really nice, exactly what I had hoped for.
December 14, 2023
Reply from TriJewels
Hi,
Thank you for your wonderful review! We're delighted to hear that you had a very good experienceOur team is dedicated to providing excellent customer service, and we're glad they were able to assist you with any confusion regarding shipping and ensure a smooth delivery process. We're also thrilled that the necklace met your expectations and was exactly what you had hoped for.
Best
Vijay B
Easy online process, fast service, and attractive jewelry.
Ordering was a simple process and it was delivered well before expected. She loves the ring and we have both received compliments on it.
December 5, 2023
Reply from TriJewels
Hi,
Thank you so much for your kind words! It's always wonderful to know that our customers are satisfied with our service and delivery times. We're especially delighted to hear that your partner loves the ring and that you've both received compliments on it. Your satisfaction and happiness mean everything to us.
Best
Vijay B
Bad shipping experience
In response to TriJewel's reply: I have NOT received the item. The delivery method THEY chose has tracking that says it's been delivered to a 3rd party agent for "final delivery to recipient." I don't know yet if I will keep the item since I still do not have it. I saw no option to select the delivery carrier at any point in time. The status updates on their website were not correct. Eg it said the item would be delivered to me on Nov 29 and on Dec 1 it had not even shipped yet. I'm very dissatisfied with this experience and the response below is very dismissive. I would not do business with them again, especially given the cost of the item.
Haven't received product because TriJewel's shipping method is a disaster. I ordered more than two weeks ago, and online tracking said it would be delivered after about 3 business days. Those days came and went without an update on status.
When the item finally shipped more than a week later than expected, it was shipped via USPS (with no other carrier options) with a signature required. My local USPS is a hot mess and I avoid them at all costs. I would have paid extra to use literally ANY other carrier, especially if a signature is required bc our mailperson will make absolutely no attempt to deliver and will actually hang on to our packages for days due to his laziness.
Obviously, not all of this is on TriJewel but still just 2 stars because of the lengthy processing time without status updates, and lack of shipping options. It's not customer-centric at all.
November 23, 2023
Reply from TriJewels
Hi, glad you got the necklace and loved it enough to keep it , they are hand set, custom made to your choice of metal and gemstones , we did deliver before the promised time in case you could not wait always let us know we would have worked with you, anyways next order do see the dates you are expecting so one is does nit get frustrated and express so much anger on the supplier, specially after liking the product and keeping it.
We did ship it free ground wanted it faster, we offer paid faster options go for that.
Best
Vijay B
Vijay helped me with great patience
Vijay helped me with great patience, very smooth transaction. rate my experience a 5 star !!!
December 5, 2023
Reply from TriJewels
Hi,
Thank you very much for your glowing review! Providing a smooth and pleasant experience for our customers is always our top priority. We truly appreciate your kind words and are delighted to receive a 5-star rating from you!
Best
Vijay B
I navigated the website easily.
December 3, 2023
Reply from TriJewels
HI,
Thank you for your feedback! We're delighted to hear that you found our website easy to navigate. Providing a user-friendly experience for our customers is important to us, and we're glad to know that you had a smooth browsing experience.
Best
Vijay B
Beautiful jewelry and quick delivery
November 12, 2023
Reply from TriJewels
Hi,
Crafting beautiful pieces and ensuring swift delivery are essential to us, and we're thrilled to have met your expectations. Your satisfaction is our ultimate reward.
Best
Vijay B
Customer Service is EXCELLENT!
My interaction with the people at TriJewels was wonderful. They were receptive to my ideas, helped me in making decisions and providing suggestions. They were so incredibly helpful and nice. I was sent some samples to try out which was very thoughtful. They were very knowledgeable. I will trust them to purchase any of my future jewelry needs from them.
November 7, 2023
Reply from TriJewels
Hi,
Thank you so much for your glowing review! We're are glad to hear hear about your positive experience with our team at TriJewels.we're delighted that we were able to assist you every step of the way, from discussing your ideas to providing helpful suggestions.
Best
Vijay B
Unmatched service and beautiful ring
We had an amazing experience with TriJewels! The customer service was top notch with them reaching out just to confirm the size we had selected and updating me along the way with its production. Shipping was easy and it was so well packed that nothing could have damaged it.
The ring itself is absolutely amazing and beautiful, my husband absolutely loves it and everyone has been asking where we got it.
November 2, 2023
Reply from TriJewels
Hi,
Thank you so much for sharing your experience with us! Providing top-notch customer service is our priority, and we're glad we could ensure everything went smoothly for you, from confirming the size to keeping you updated throughout the production process. It's wonderful to know that your ring arrived safely and that you're delighted with its beauty.
Best
Vijay B
Excellent
I picked out the diamond I wanted and a band that was close to the correct fitting, but not quite. Once I placed my order, I immediately recieved a call from Vijay. He was very happy and excited to help me out and reassured me that he would make a ring to fit the diamond. The ring was shipped in the time frame I was quoted and arrived sooner than estimated date. Amazing customer service and prompt delivery, I will be using Vijay and TriJewels for all my jewelry needs in the future. 5 plus stars!
October 1, 2023
Unprompted review
Reply from TriJewels
Hi
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found the perfect diamond and that we were able to assist you in selecting a band that complemented it perfectly. It brings us immense joy to know that you were satisfied with Vijay's service and that he was able to ensure your ring was crafted to fit your diamond flawlessly.
Best
Vijay B
Really nice people
Really nice people, treated me well and made me one heck of a beautiful ring!
October 23, 2023
Unprompted review
Reply from TriJewels
Hi,
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us and that you're delighted with your beautiful ring.we strive to provide not only exceptional jewelry but also outstanding customer service, and it means the world to us to hear that we've succeeded in making your experience memorable.
Best
Vijay B
Great customer service
Great customer service, super communication and decent prices. Vijay was there for me 24/7!
October 23, 2023
Unprompted review
Reply from TriJewels
Hi,
We understand the importance of being available to our customers whenever they need assistance, and we're delighted to hear that we were there for you around the clock. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to serve you.
Best
Vijay B
Amazing Customer Service
Vijay, Komal and the team at Tri worked thoroughly with us to ensure we got the ring of our dreams. They are top notch in response time and made us feel like a priority throughout the process. I can’t recommend these guys enough. Thanks for everything!
October 19, 2023
Unprompted review
Reply from TriJewels
Hi,
We greatly appreciate your recommendation and kind words. It means the world to us to know that you had a positive experience with us. Ensuring our customers' satisfaction and making them feel like a priority is always our top priority, so it's truly gratifying to hear that we succeeded in providing you with a memorable experience.
Best
Vijay B
You can do your shopping with peace of…
You can do your shopping with peace of mind Everything is perfect Thank you endlessly
October 9, 2023
Unprompted review
Reply from TriJewels
Hi,
We're overjoyed to receive your feedback and to know that you found everything perfect during your shopping experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to hear that we were able to meet your expectations.
Best
Vijay B
Excellent Servie!
Excellent service and follow up. Amazing response time and great help with an order! Highly recommend!
October 9, 2023
Reply from TriJewels
Hi
Your words truly made our day! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our service excellent and that our team's follow-up exceeded your expectations.
Best
Vijay B
Trijewels repeat, repeat, repeat customer.
I have used Trijewels on many occasions in the last 4 years. As I write this review I am getting all sorts of love. Vijay has always communicated and followed thru with his promise to provide an exceptionally great piece jewelry.
September 29, 2023
Unprompted review
Reply from TriJewels
Hi
Thank you immensely for your continued trust and loyalty over the past four years. We are incredibly grateful for the opportunity to serve you and provide you with exceptional jewelry pieces time and time again.Thank you once again for choosing TriJewels for your jewelry needs.
Best
Vijay B
Issue resolved by owner
Issue resolved by owner.
Extremely happy with the 2.4mm diamond bracelet. Love it!
September 28, 2023
Unprompted review
Reply from TriJewels
Hi
We're thrilled to hear that you're extremely happy with your 2.4mm diamond bracelet! Your satisfaction is our top priority, and we're delighted that the issue has been resolved to your satisfaction.
Best
Vijay B
Can’t Recommend Vijay Enough
Vijay is incredibly knowledgeable and personable. It’s evident that he’s not only passionate about what he does, but truly cares about the people he’s working with. He thoroughly walked me through the process and made sure I was making the most out of my budget.
September 16, 2023
Unprompted review
Reply from TriJewels
Hi,
Thank you so much for your heartfelt words! We're absolutely thrilled to hear about your wonderful experience with us. His expertise, personable nature, and genuine care for our customers are what make him such an invaluable member of our team.
Best
Vijay B
Great service
September 5, 2023
Reply from TriJewels
Hi,
Thank you for taking the time to rate and review our service. We are thrilled to hear that you had a great experience with us.
Best
Vijay B
Great customer service!
September 22, 2023
Reply from TriJewels
Hi,
Thank you for your valuable feedback. Glad you liked our services.If you have any issue or questions in future please reach out to us.
Best
Vijay B
I ordered 2 Sapphire Half Eternity…
I ordered 2 Sapphire Half Eternity Bands one Pink and one Blue..l
They are both perfect,gorgeous and beautifully made. I’m 100% satisfied as always with Trijewels!
September 14, 2023
Unprompted review
Reply from TriJewels
Hi,
Your satisfaction means the world to us, Happy to know that you liked the Rings. Hope to see back soon. Thanks again!
Best
Vijay B
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