TriJewels Reviews 489

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, stunning, and exceeding expectations. The staff, particularly some team members, are frequently highlighted for their helpfulness, professionalism, and personalized approach, making the entire process easy and seamless. People also appreciate the excellent customer service, noting the quick responsiveness, clear communication, and dedication to ensuring satisfaction. However, some people were dissatisfied with the service of the company, mentioning a lack of respect towards customers. Additionally, one customer felt the chain on their beautiful necklace was too thin and difficult to change.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its beauty, quality, and stunning... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Service

Clients share positive opinions on service, highlighting outstanding communication and impressive speed. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything! Upon contacting Rupa, she responded that they would h... See more

Company replied

Rated 5 out of 5 stars

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more

Company replied

Rated 5 out of 5 stars

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer

Written by the company

It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you Vijay for helping me to pick…

Thank you Vijay for helping me to pick the perfect ring for my wife. She love it! Excellent experience through the moment I ordered it up to the time I pick it up.

September 17, 2023
Unprompted review
TriJewels logo

Reply from TriJewels

Hi,
we loved making the ring it was super fun thank you again for giving us a chance and meeting your lovely wife too hope she enjoys the diamond engagement ring for many years to come.
always here to serve
Best
Vijay B

Rated 4 out of 5 stars

Fed Ex Ruined the Whole Experience and the Day

We loved the Jewelry, it is beautiful. We were upset with the Fed Ex Delivery. Fed Ex told us the package would be delivered between 10 AM and 8 PM with an estimated delivery window between 11 and 2 PM. There is no way to track the Fed Ex vehicle to know where they were at so we sat home all day, on my fiance's birthday waiting for Fed Ex. They didn't arrive until 6 PM that night. This is UNACCEPTABLE!! I can track my pizza from pizza hut from the time it goes in the oven to the time they are in my driveway and I cant track a Fed Ex Vehicle! I will not order anything from you again if it is delivered by Fed Ex and requires a signature. This ruined our whole day and the whole experience with Trijewels.com. I will also never use Fed Ex again. People have lives and can't sit home all day waiting for Fed Ex to get there.

August 15, 2023
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Reply from TriJewels

HI
Glad you liked the product ..on a side note we can always ship to fedex location close to you ..we do that all the time ..we have to have signature required due to insurance reasons or else if lost we dont get paid.
anyways ..always here for you ..best
Vijay B

Rated 5 out of 5 stars

Trijewels goes above and beyond!

I ordered a ruby eternity ring to celebrate a big birthday. The ring arrived quickly and it was gorgeous. However, the height of the band was too high to fit under my engagement ring. Vijay quickly sent me two other samples to try. When those did not work, he said, "I like a good challenge." We measured my existing eternity wedding band and he was able to make a 3D printed ring with the measurements. He sent this along to me and it was a perfect match to my existing eternity wedding band. Trijewels waited until I returned from vacation to send the finish product and it is absolutely perfect! Trijewels are responsive and have great communication. They go above and beyond to make sure that what you take home is exactly what you want. The prices are extremely competitive and better than I have seen anywhere online. We will definitely be shopping here for all of our jewelry needs. And hopefully, the prototype that we designed may end up being an eternity band they sell on their site. It fits perfectly under an engagement ring without compromising on stone size.

August 22, 2023
Unprompted review
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Reply from TriJewels

Hi
with our inhouse factory we truly enjoying making jewelry for our customers as per their requirements and should be super happy with the same, any issue or questions in future pls reach out to us.
Best
Vijay B

Rated 5 out of 5 stars

I picked out the diamond I wanted and a…

I picked out the diamond I wanted and a band that was close to the correct fitting, but not quite. Once I placed my order, I immediately recieved a call from Vijay. He was very happy and excited to help me out and reassured me that he would make a ring to fit the diamond. The ring was shipped in the time frame I was quoted and arrived sooner than estimated date. Amazing customer service and prompt delivery, I will be using Vijay and TriJewels for all my jewelry needs in the future. 5 plus stars!

August 14, 2023
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Reply from TriJewels

HI
really enjoyed making the ring for you ..thank you for giving us a chance always here for you guys.
Best
Vijay B

Rated 5 out of 5 stars

i bought a piece of jewelery for my…

i bought a piece of jewelery for my friend the jewelery i bought is very beautiful the jewelery in the shop everything looks beautiful i highly recommend this shop to anyone looking for a jewelery shop happy shopping🛍

July 21, 2023
Unprompted review
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Reply from TriJewels

HI
Awww thank you so much, been in business close to 25 years ..happy to make it just the way you guys asked us ..
always around
Best
Vijay B

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Made sure that I was 1000% happy with my large purchase!

June 19, 2023
TriJewels logo

Reply from TriJewels

Hi
thank you ..thank you for always coming back to us for more ..appreciate our friendship and relationship ..always here for you..
Best
Vijay B

Rated 5 out of 5 stars

Expert, personalized help in moments that will last a lifetime.

Vijay went above and beyond to help me design something custom for the big day. He provided expert advice on selecting suitable stones and educated me on the different qualities of the diamonds I was looking at. He was open to my ideas and could suggest other ways of thinking based on his years of expertise. We were so pleased with the engagement ring we bought our wedding rings from TriJewels also. Don't hesitate to reach out to him if you have something in mind.

June 1, 2023
Unprompted review
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Reply from TriJewels

Hi
We are so happy to be part of this lovely journey of yours ..glad we could make a gorgeous ring for you and your loved one..
always here for you
Best
Vijay B

Rated 5 out of 5 stars

Great small business!

I am updating my original review after working with Vijay from TriJewels who went above and beyond to ensure I was happy. He ended up having my ring remade and it turned out beautiful! He kept in constant contact with me and truly wants to make his customers happy. Thank you so much for the amazing customer support and for my new beautiful ring!

May 31, 2023
Unprompted review
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Reply from TriJewels

Hi
Thank you for giving us a chance to fix the issue we do make close to 3K plus products a year right here in NYC, so it could happen but glad you gave us a chance to do better
Always here for you, one call or email away be blessed with your new ring
Best
Vijay B

Rated 5 out of 5 stars

The ordering process was really easy…

The ordering process was really easy and I received my order within a couple of weeks! The rings I ordered were better than the pictures! Couldn’t be happier!

May 4, 2023
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Reply from TriJewels

Hi
thank you so much , we had fun making your rings..always around and happy to serve you guys.
best
Vijay B

Rated 5 out of 5 stars

Five

Five. Stars across-the-board you will be very pleased with. Tri jewels experience. The ring came out better than the picture. The communication level was impeccable. The delivery was immediately satisfaction truly guaranteed.

May 19, 2023
Unprompted review
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Reply from TriJewels

HI
thank you so much for giving us a chance, pls let us now if you need any after sales service, we are happy to be there.
Best
Vijay B

Rated 5 out of 5 stars

Appreciate the design expertise

Vijay and team were very accommodating on some size and design changes to a beautiful sapphire and diamond band, which was a Xmas gift from my husband. We finally got it done, and I love it!

May 18, 2023
Unprompted review
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Reply from TriJewels

Hi
Wow ..some project we did make few prototypes and last something clicked ..glad you liked it in the end as you are more imp to us than few dollars in the end.
always here for you.
Best
Vijay B

Rated 5 out of 5 stars

Wedding bands

Recently purchased two wedding bands and we are very happy with them. The communication and turnaround was quick, the entire process was easy and the quality is great, we will buy from here again.

May 11, 2023
Unprompted review
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Reply from TriJewels

Hi
thank you so much for coming back for more we had fun making both the rings..always around to serve.
Best
Vijay B

Rated 5 out of 5 stars

I have not received my purchase yet but…

I have not received my purchase yet but let me tell you vijaj is completely on top of his game calls , texts and is very involved. I never write a review before hand but the experience so far is absolutely wonderful.

May 10, 2023
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Reply from TriJewels

HI
Glad you liked your ring..we had fun making it, if you have any thing else pls don't hesitate to be in touch with us
Best
Vijay B

Rated 4 out of 5 stars

Overall a very good experience because…

Overall a very good experience because of the owners customer service. He is willing to go above and beyond to help you get what you want. The only problem I had, is the color of the gemstones are not as they appear in the online photos. *Ask for photos of the stones before you wait to find out when your ring arrives. Doing so will save a lot of time.
Other than that. Great service. Great communication and nice quality.

May 10, 2023
Unprompted review
TriJewels logo

Reply from TriJewels

Hi
thank you so much for working with us and giving us a chance
Best
Vijay B

Rated 5 out of 5 stars

Beautiful selection with unique…

Beautiful selection with unique settings - easy to navigate website - and responsive customer service

April 30, 2023
TriJewels logo

Reply from TriJewels

Hi
thank you so much for the business and glad you liked the website
always here for you
Best
Vijay B

Rated 5 out of 5 stars

Best ring EVER

The sweetest man ever and put in extra time and care to make sure a new design was tested and strong and perfect before sending. Kept me up to date as he custom made my ring and absolutely killed it on the design. Most gorgeous ring I have ever laid eyes on and a better price than jewelry district in Los Angeles. These diamonds are no joke and this craftsmanship is amazing 🥰. Thank you so much!!!

April 5, 2023
Unprompted review
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Reply from TriJewels

Hi
We had fun making this gorgeous eternity band .one of our best creations we have named it after you..looking forward to be making more of them for you,your friends and relatives.
Best
Vijay B

Rated 5 out of 5 stars

Great Customer Service!

They always come through even at the last moment! I love TriJewels! Vijay Uncle takes care of all the details and ensures customer satisfaction!

March 21, 2023
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Reply from TriJewels

Hi
thank you again for the warm feedback, always a pleasure to work with your lovely family.
Best
Vijay B

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