All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I don't usually buy a great deal online, preferring to shop instore to support my local high street. I love the brands Trilogy offers and have been tempted on many occasions but this time they had sev... See more
I recently purchased a pair of jeans on sale, and I am thoroughly impressed. The jeans look fantastic, and the size is perfect. As a UK size 8-10, I ordered size 27, which fits exceptionally well. The... See more
10 days and no update on sending the item. Called and was told would be sent yesterday. Nothing. Called again a couple of times and left voicemails. Still no communication. Called again. No one seemed... See more
Company details
Information provided by various external sources
Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.
Contact info
United Kingdom
- trilogystores.co.uk
4.2
Great
405 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent prompt service .
March 21, 2023
The garment arrived in good time but it…
The garment arrived in good time but it was badly creased due to the way it had been packed. I have returned the item and I am awaiting a refund. The company replied promptly to my email requesting return.
March 22, 2023
Online availability out of date
I ordered something available online and was then told it was sold out
February 27, 2023
Great service
Customer services agent was pleasant and helpful. My shirts were delivered promptly and I am pleased with them. Thank you.
February 27, 2023
Wonderful service as usual from…
Wonderful service as usual from Trilogy. I received my jeans the day after ordering and they were high quality. I had to return as they didn't fit me on this occasion and the returns service is very simple and I received notification of my return the day quickly. Highly recommend for great clothing and fast, friendly service.
February 16, 2023
Excellent customer service
February 13, 2023
I ordered something that the website…
I ordered something that the website said was in stock. Next day I got an email it was out of stock.
January 24, 2023
Great quality and efficient service
January 10, 2023
Easy to shop but good customer service…
Easy to shop but good customer service when things need exchanging etc.
January 17, 2023
Very quick delivery and returns
Very quick delivery and returns. Great range.
January 14, 2023
Unprompted review
Excellent service,good quality but…
Excellent service,good quality but sadly not suitable and had to return for a quick refund
January 3, 2023
I never received the parcel.
January 15, 2023
My order was cancelled.
January 10, 2023
Very efficient delivery...plus I had to…
Very efficient delivery and I had to return something and was credited really swiftly thank you.
January 12, 2023
Very quick delivery and a great choice
January 13, 2023
Phoned trilogy about my order lovely…
Phoned trilogy about my order lovely helpful staff . Parcel arrived quickly beautifully wrapped great quality clothes
January 12, 2023
Dress advertised was not in stock but…
Dress advertised was not in stock but trilogy never let me know. Still waiting for the refund.
January 5, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.