All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire... See more
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I don't usually buy a great deal online, preferring to shop instore to support my local high street. I love the brands Trilogy offers and have been tempted on many occasions but this time they had sev... See more
I recently purchased a pair of jeans on sale, and I am thoroughly impressed. The jeans look fantastic, and the size is perfect. As a UK size 8-10, I ordered size 27, which fits exceptionally well. The... See more
10 days and no update on sending the item. Called and was told would be sent yesterday. Nothing. Called again a couple of times and left voicemails. Still no communication. Called again. No one seemed... See more
Company details
Information provided by various external sources
Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.
Contact info
United Kingdom
- trilogystores.co.uk
4.2
Great
405 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Free returns poor service
If you would like people to buy online you need to make the free returns service as painless as possible. If you have decided not to include a return label, then rpovide a QR code with the receipt. I shouldn't have to email to request a label and wait hours for a response. Not good enough.
June 8, 2023
Excellent service
May 31, 2023
Customer services were very helpful
Customer services were very helpful, giving me guidance as I don't usually shop on line. I also had a query about sizing and the advice was spot on.
My concern was the condition in which the skirt arrived. It was very, very creased, which was disappointing. If it had been packaged better, this wouldn't have been the case.
May 3, 2023
Great service
Quick delivery, really helpful customer service to fix an issue and seamless service in store too.
April 30, 2023
Ordered some fab jeans online
Ordered some jeans online. They arrived when expected and well packaged. Love the jeans and the introductory discount too!
April 28, 2023
Very efficient delivery
April 25, 2023
Bought an item on website but not actually in stock!
Bought an item on website - only ro receive an email the next day saying it was not in stock. Won't be using your website again. Not only that - I have signed up to their emails - (10% off first order) and I assume I have now lost that 10% offer.
April 22, 2023
Highly recommend for jeans!
Had exactly the jeans I wanted. Order arrived a few days later after plenty of notifications and updates. Great service I’ll use them again for sure!
April 17, 2023
Gorgeous dress
Gorgeous dress
and a big thank you to Liz who helped me get my order in time for my holiday 🙌🏻❤️
April 12, 2023
Prompt feedback to email query was good…
Prompt feedback to email query was good but answer was inaccurate. Order accepted but refunded because not in stock yet still showed in stock after order cancelled. Feedback on order cancellation only after goods were meant to arrive leaving it too late to purchase an alternative, postage to NI more expensive than other sellers. Overall poor
April 7, 2023
Wonderful service
Wonderful service. Super fast delivery and everything packaged beautifully. I love this store
April 4, 2023
Prompt delivery and arrived as…
Prompt delivery and arrived as described; I appreciated their customer service!
March 26, 2023
Good delivery and easy returns
March 19, 2023
Very disappointing packaging
Ordered an expensive Rixo dress, albeit it was reduced in Trilogy’s sale. However, it arrived in a plastic black bag covered in a layer of black tissue. Needless to say it arrived looking like a rag and I have had to get it steamed at dry cleaners before even wearing it. A cost which would not have been necessary had it been packaged well. Disappointed as I hadn’t used this shop before.
March 14, 2023
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