Trilogy Stores Reviews 405

Great service . Fast delivery . Nicely packed . First time using this website , will use again

Quick delivery, great packaging.

Good options, easy purchase and quick, reliable delivery. What’s not to like! Thanks and keep up the good work.

Quick response to emails. Returns processed quickly. Friendly staff. Thank you

The customer service at Trilogy is second to none! They are so helpful and nice. On top of that I love the range of clothing that they stock.

Very professional and fast delivery. Loved everything about the experience. I would recommend it to everyone I know.

Very good communication from ordering to delivery. My parcel was delivered within a couple of days. Good service. Thank you.

Great experience! Beautiful dress purchased in the sale, so very happy.

Allowed me to order and pay for an item they didn’t actually have in stock. I did receive a refund, but please keep your stock details up to date.

Great. Quick delivery, jeans are awesome.

While the item arrived promptly, the delivery and returns charges were misleading and expensive. I am still awaiting a response from the online/complaints team.

Fast and efficient delivery and fast refund on the returns.

I ordered a Rixo dress which was sold out, website should really be updated for this.

Despite being told my dress was being dispatched 4 days running UPS failed to pick it up so I had to go to london and collect it. The girls in store were super helpful but urgent change of delivery company is needed

First time online purchase from Trilogy Stores: items arrived quickly and nicely packaged. Can highly recommend.

Ordered a dress in a style and from a brand that I have already in my wardrobe x3. Top part fits normally but below the bust it's enormous – at least two sizes larger. Told Trilogy about this and suggested that it was faulty. Their response was that I was wrong, cut changes according to material and I have to pay for return and any potential exchange. Have now photographed the dress against others in the identical style and measured three of them against the new dress. The dress I was sent is 12-24 inches wider below the bust, through the hips and down than any other. I don't mind paying for a return if I don't like something. I do object to being called a liar and dismissed. Waiting to hear their response but this is the worst customer service I've ever had. All because the manufacturer made a mistake.

The order I placed online was not processed or delivered, I did not receive any notice for cancellation either, emailed the help desk, never received any reply. Now have to chase my credit card company to get my money back. Do not recommend!

Very pleased with the efficient response to my order problem. I ordered two pairs of jeans in the sale but only one pair was sent to me, I contacted Trilogy to inform them of this and they very efficiently delivered the second pair to me yesterday. Delighted with the service and the jeans.