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Trinity Logistics Reviews 

983
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and dedicated account managers for their prompt communication, ensuring that every single task is handled smoothly and efficiently. Many people note that shipments consistently arrive fast, secure, and right on schedule, which makes managing daily logistics operations significantly much easier overall. Some reviewers were not happy with occasional instances of rude broker behavior and highly unprofessional communication when unexpected delivery complications arose. Furthermore, consumers also mentioned experiencing frustrating shipping transport delays, sudden communication breakdowns, and difficult disputes regarding unexpected extra fees or administrative costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among reviewers.... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth pickups and timely drop-offs. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising efficient, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The following members from TL make our communication smoothly and promptly which in turn makes business flow better and get more done in a timely manner. Their service is simply top tier! Ke... See more

Company replied

Rated 5 out of 5 stars

In a day and age when everyone isn't reliable, I appreciate Trinity Logistics always sticking to it's word and getting shipments to where they need to be on time and at an economical price that works... See more

Company replied

Rated 5 out of 5 stars

Amazing Service ! The representative was extremely knowledgeable and efficient, handling my request right away. From what I thought would be a hard task, was taken care in no time. We cant thank you... See more

Company replied

Rated 5 out of 5 stars

I love working with Landon Weninger (Corn State Logistics). He always has been able to help us out, whether it be last minute or not. The drivers he has gotten for us have been pretty good. He just m... See more

Company replied


Company details

  1. Logistics Service
  2. Shipping Company
  3. Transportation Service

About Trinity Logistics

Written by the company

Trinity Logistics is a third-party logistics company (3PL), offering People-Centric Freight Solutions® to companies and supply chains.

Founded in 1979, our purpose has always been to improve lives. We've been able to do so with our eyes set on one mission: to deliver creative logistics solutions through a mix of human ingenuity and innovative technology, enriching the lives of those we serve.

We like to state that we're a 3PL that's different than what you're used to. What makes us so different is that we’re a business built on a culture of family and servant leadership. That culture shines through our service to you. No matter who you talk to, from our Logistics Experts to our Marketers, whether on the phone or through email, you’ll notice our People-Centric service.

We're currently recognized as a Top Freight Brokerage on Transport Topics’ Top 100 Freight Brokerage List, as a Green Supply Chain Provider by Inbound Logistics, as a Top Company for Women in Transportation by the Women in Trucking Association, and with a Silver Medal Rating by EcoVadis.

As a leading 3PL, we arrange truckload, less-than-truckload (LTL), intermodal, drayage, expedited, warehousing, international, and Managed Transportation technology solutions for various industries.

We have six Regional Service Center locations and over 100 Authorized Agent offices throughout the country.

In 2019, we became part of the Burris Logistics family of brands. Between Burris Logistics historical expertise of handling temperature-controlled commodities and Honor Foods redistribution, we are uniquely qualified to better serve the food and beverage industry together.

Flexible Freight Solutions

Written by the company

Logistics Solutions That Go The Extra Mile.
For the past 45 years, we’ve been arranging freight for businesses of all sizes in truckload, less-than-truckload (LTL), warehousing, intermodal, drayage, expedited, international, and technology solutions.
Technology That's Tailored to Your Freight Needs
Our People-Centric service, coupled with cutting-edge technology, ensures you'll crush your business goals. Find out how our People + technology makes a difference in the service you receive from a 3PL.
Ship Cross-Border With CONFIDENCE
Whether you need to ship truckload, intermodal, or less-than-truckload (LTL) across the border, we can help you navigate the complications of your cross-border shipments, from Canada and Mexico to the U.S. or vice versa. We navigate the complexities of customs, regulations, and transportation, so you can focus on what matters most – expanding your reach and exceeding customer expectations.
Is It Time to Transform Your Logistics Strategy?
Optimize your transportation management with Trinity’s Managed Transportation. Gain control and visibility to your supply chain, reduce costs, improve performance, and eliminate manual processes. Our combination of experienced account management and best-in-class technology delivers a customized managed transportation solution to help your company achieve your unique supply chain goals.

Contact info

Promotion box for Trinity Logistics

Logistics solutions that impress.

3PL services that exceed expectations.

4.3

Excellent

TrustScore 4.5 out of 5

983 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(983)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website, great customer service

Online portal was extremely easy to navigate and our account rep Laura Dukes was very helpful in getting us setup and answering any questions we had.

September 11, 2024
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Reply from Trinity Logistics

Thank you for your great review! We work really hard to provide you the exceptional service and technology you're looking for, so it's awesome to hear we met the mark! We look forward to the opportunity to work with you again.

Rated 5 out of 5 stars

The professional coordination and fast…

The professional coordination and fast service was great . Expedited pick up also . Was great service.

September 6, 2024
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Reply from Trinity Logistics

Hi Mike! Thank you for the 5 stars and awesome feedback! We look forward to continue serving you with that great service for any of your logistics needs.

Rated 5 out of 5 stars

Lance was very helpful

Lance was very helpful and provided great service and communication.

August 27, 2024
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Reply from Trinity Logistics

I love working with Lance too! Thank you for rating us so highly and sharing your great feedback!

Rated 5 out of 5 stars

Always a good experience

Always a good experience. Shipment was on time and update notifications were sent daily.

August 29, 2024
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Reply from Trinity Logistics

Hey Mitch! Thank you for the great review! We look forward to helping you with your next shipment and providing you with the same exceptional service we strive for, every time!

Rated 5 out of 5 stars

This company was great!

This company was punctual, communicative, fair and honest! We definitely plan to continue woeking with them.

August 29, 2024
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Reply from Trinity Logistics

Thank you for the fantastic feedback! We can't wait to work with you again!

Rated 5 out of 5 stars

ethan trexler

August 28, 2024
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Reply from Trinity Logistics

Thank you for the great review! We agree that Ethan is excellent at what he does. I'll pass along your five stars and ensure he knows his service is appreciated.

Rated 5 out of 5 stars

The company is great to work with my…

The company is great to work with my rep Gabe is AWESOME!! Always gets us the best rates.

August 26, 2024
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Reply from Trinity Logistics

Thank you for the great feedback! We're happy to hear that Gabe is serving the exceptional People-Centric service we strive to provide.

Rated 5 out of 5 stars

Tobias has gone above and beyond…

Tobias has gone above and beyond multiple times. He is a big part of why i have suggested and used Trinity at my last 3 jobs

August 22, 2024
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Reply from Trinity Logistics

This is amazing! This is the exact service we strive to provide our customers, so it's great to hear we've met the mark! Thank you for sharing and rating us so highly. I'll pass along your comments to Tobias!

Rated 4 out of 5 stars

Good follow up once the emails were…

Good follow up once the emails were going through on their end

August 20, 2024
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Reply from Trinity Logistics

Hi Linda, thanks for the 4-star review. I apologize for the slow start in communication, as that's not the exceptional service we strive for. If you want to share more information about your experience so we can look further into this and ensure we do better, feel free to email that to marketing@trinitylogistics.com. We appreciate your business and look forward to working with you again!

Rated 5 out of 5 stars

Ease of communication from start to…

Ease of communication from start to finish! Everyone at Trinity is pleasant and super to work with

August 13, 2024
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Reply from Trinity Logistics

Thank you for the great review! We appreciate your continued business and support!

Rated 5 out of 5 stars

Amazing Customer Service!

Ian was awesome, made this a very smooth transaction from beginning to end.

Thank you Ian!

August 16, 2024
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Reply from Trinity Logistics

Thank you so much for the great review! We work hard to make sure the experience from start to finish is a smooth one, so it's great to hear that we've nailed it! I'll make sure to pass along your words of appreciation to Ian.

Rated 5 out of 5 stars

Trinity Logistics has been a great…

Trinity Logistics has been a great partner for our shipping needs. There level of customer service and excellent communication combined with them always looking for the best rates makes them a dream to work with!

August 7, 2024
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Reply from Trinity Logistics

Thank you so much for the great review! We strive to provide you with exceptional service, so we're very happy to hear that we've met the mark!

Rated 5 out of 5 stars

My broker

My broker, Steve Bader, is awesome and always comes through.

August 6, 2024
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Reply from Trinity Logistics

Thank you for the great review! I'll pass your kind words along to Steve!

Rated 5 out of 5 stars

Seth

My rep. got my job done on time and pleasantly.

July 29, 2024
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Reply from Trinity Logistics

Thanks for your great review! I'll pass your kind words along to Seth!

Rated 5 out of 5 stars

Don D at Trinity is always prompt and…

Don D at Trinity is always prompt and professional. The rates are very competitive and we use them often to move freight in the US!

August 2, 2024
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Reply from Trinity Logistics

Hi Cheryl. Thanks for your great review. We work hard to keep those rates competitive and provide stellar service, so it's great to hear we're meeting the mark and Don is doing an exceptional job. We look forward to doing business with you again soon!

Rated 5 out of 5 stars

The arrangement went without any…

The arrangement went without any gliches. That is helpful.

July 25, 2024
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Reply from Trinity Logistics

We work hard to give you that exact service your business needs. Thank you for the great review! We look forward for the opportunity to work with you again.

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