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Trinity Logistics Reviews 

983
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and dedicated account managers for their prompt communication, ensuring that every single task is handled smoothly and efficiently. Many people note that shipments consistently arrive fast, secure, and right on schedule, which makes managing daily logistics operations significantly much easier overall. Some reviewers were not happy with occasional instances of rude broker behavior and highly unprofessional communication when unexpected delivery complications arose. Furthermore, consumers also mentioned experiencing frustrating shipping transport delays, sudden communication breakdowns, and difficult disputes regarding unexpected extra fees or administrative costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among reviewers.... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth pickups and timely drop-offs. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising efficient, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The following members from TL make our communication smoothly and promptly which in turn makes business flow better and get more done in a timely manner. Their service is simply top tier! Ke... See more

Company replied

Rated 5 out of 5 stars

In a day and age when everyone isn't reliable, I appreciate Trinity Logistics always sticking to it's word and getting shipments to where they need to be on time and at an economical price that works... See more

Company replied

Rated 5 out of 5 stars

Amazing Service ! The representative was extremely knowledgeable and efficient, handling my request right away. From what I thought would be a hard task, was taken care in no time. We cant thank you... See more

Company replied

Rated 5 out of 5 stars

I love working with Landon Weninger (Corn State Logistics). He always has been able to help us out, whether it be last minute or not. The drivers he has gotten for us have been pretty good. He just m... See more

Company replied


Company details

  1. Logistics Service
  2. Shipping Company
  3. Transportation Service

About Trinity Logistics

Written by the company

Trinity Logistics is a third-party logistics company (3PL), offering People-Centric Freight Solutions® to companies and supply chains.

Founded in 1979, our purpose has always been to improve lives. We've been able to do so with our eyes set on one mission: to deliver creative logistics solutions through a mix of human ingenuity and innovative technology, enriching the lives of those we serve.

We like to state that we're a 3PL that's different than what you're used to. What makes us so different is that we’re a business built on a culture of family and servant leadership. That culture shines through our service to you. No matter who you talk to, from our Logistics Experts to our Marketers, whether on the phone or through email, you’ll notice our People-Centric service.

We're currently recognized as a Top Freight Brokerage on Transport Topics’ Top 100 Freight Brokerage List, as a Green Supply Chain Provider by Inbound Logistics, as a Top Company for Women in Transportation by the Women in Trucking Association, and with a Silver Medal Rating by EcoVadis.

As a leading 3PL, we arrange truckload, less-than-truckload (LTL), intermodal, drayage, expedited, warehousing, international, and Managed Transportation technology solutions for various industries.

We have six Regional Service Center locations and over 100 Authorized Agent offices throughout the country.

In 2019, we became part of the Burris Logistics family of brands. Between Burris Logistics historical expertise of handling temperature-controlled commodities and Honor Foods redistribution, we are uniquely qualified to better serve the food and beverage industry together.

Flexible Freight Solutions

Written by the company

Logistics Solutions That Go The Extra Mile.
For the past 45 years, we’ve been arranging freight for businesses of all sizes in truckload, less-than-truckload (LTL), warehousing, intermodal, drayage, expedited, international, and technology solutions.
Technology That's Tailored to Your Freight Needs
Our People-Centric service, coupled with cutting-edge technology, ensures you'll crush your business goals. Find out how our People + technology makes a difference in the service you receive from a 3PL.
Ship Cross-Border With CONFIDENCE
Whether you need to ship truckload, intermodal, or less-than-truckload (LTL) across the border, we can help you navigate the complications of your cross-border shipments, from Canada and Mexico to the U.S. or vice versa. We navigate the complexities of customs, regulations, and transportation, so you can focus on what matters most – expanding your reach and exceeding customer expectations.
Is It Time to Transform Your Logistics Strategy?
Optimize your transportation management with Trinity’s Managed Transportation. Gain control and visibility to your supply chain, reduce costs, improve performance, and eliminate manual processes. Our combination of experienced account management and best-in-class technology delivers a customized managed transportation solution to help your company achieve your unique supply chain goals.

Contact info

Promotion box for Trinity Logistics

Logistics solutions that impress.

3PL services that exceed expectations.

4.3

Excellent

TrustScore 4.5 out of 5

983 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(983)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible Customer Service

Angie has been extremely prompt and helpful. She's also extremely thorough. Pricing has been competitive as well.

July 30, 2024
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Reply from Trinity Logistics

Hi Buck, thanks for sharing and for the five stars! We greatly appreciate your feedback, and I will happily pass this along to Angie!

Rated 5 out of 5 stars

Great experience

Rachelle from Underdog is amazing- she goes above and beyond to get things done and is organized. A pleasure to work with.

July 19, 2024
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Reply from Trinity Logistics

We're so happy to hear of your positive experience. Thank you for sharing, and the shout-out to Rachelle! I'll make sure to pass along your kind words.

Rated 1 out of 5 stars

Ran freight for them from Las Vegas to…

Ran freight for them from Las Vegas to Santa Ana and they refused to pay after delivery 7/9/24. Did another load this week Lacey to Sumner same issue 7/18/24.

July 9, 2024
Unprompted review
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Reply from Trinity Logistics

Hi Josh. Thank you for sharing. I’m sorry to hear about your experience. This isn't like the excellent service we strive to provide and seems unusual. Would you mind sending more information to marketing@trinitylogistics.com? If you could send those exact shipment numbers or your USDOT, we can investigate this further and see how we may be able to resolve this issue for you.

UPDATE:
Josh, thank you again for reaching out and following up with more information on the marketing email. This indeed looked suspicious, and we were able to confirm that this was not one of our shipments, the rate confirmations sent to you were falsified, and the person you booked this shipment with, Hector Walsh, does not and has never worked with Trinity Logistics. Again, I'm sorry you are dealing with this unfortunate freight fraud situation. It is greatly appreciated that you spoke out about it so we can do our part to hold this fraudster accountable for their actions of falsely representing themselves as Trinity Logistics and scamming quality carriers such as yourself.

Rated 5 out of 5 stars

Russell & Billy are our go-to brokers…

Russell & Billy are our go-to brokers when we need to ensure a load gets where it needs to go without room for error.

July 11, 2024
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Reply from Trinity Logistics

Our Team Members aim to provide excellent service and ensure your freight gets delivered, so it's always great to hear that they are doing just that. We appreciate your trust and continued business. I'll certainly pass along the compliments to Russell and Billy. Thank you for sharing!

Rated 5 out of 5 stars

Top Logistical Option!

Always helpful, communicative, nice & outgoing! Great ability to navigate this crazy world of logistics in all different corners of the globe. Tiffany and her Team are excellent!

July 15, 2024
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Reply from Trinity Logistics

Wow! That's such a great review! Thank you! We strive to hit those exact marks you mentioned in our service, so it's truly amazing when we get this kind of feedback. We appreciate your business and look forward to working with you again!

Rated 5 out of 5 stars

I have received the best service from…

I have received the best service from requesting a quote to getting follow up. Rates are great as well. Angie is a perfect example of how to treat customers!

July 12, 2024
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Reply from Trinity Logistics

Thank you for such a great review and the fantastic feedback! We're always happy to hear that our excellent service shines through from start to finish. I'll be sure to share this with Angie, and I hope we have the opportunity to work with you again soon!

Rated 5 out of 5 stars

Scott is amazing!!

Scott is amazing!!! He is so efficient and stays on top of everything for his clientele! Also, tracks everything for you!! He goes above and beyond! I really have no idea why anyone would use another company besides him, I know I won't! Thanks, Scott I really appreciate you, Renée Dawn

June 24, 2024
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Reply from Trinity Logistics

Wow, thank you for such a detailed and great review, Renee! We at Trinity strive to provide excellent service, and it's wonderful to hear that we met the mark. I'll happily share your kind words with Scott, too!

Rated 5 out of 5 stars

Tim Martin is always excellent

Tim Martin is always excellent. Great customer service every time. Never had a bad experience in several years of doing business with them.

June 27, 2024
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Reply from Trinity Logistics

Thank you for the great rating and for sharing your awesome experience. I'll be sure to share your kind words with Tim!

Rated 4 out of 5 stars

The only reason I didn’t give 5/5 is…

The only reason I didn’t give 5/5 is because I wasn’t sure when my shipment would arrive. As far as Trinity Logistics, I appreciate the organization, timeliness and communication. The staff member, Alison, that I worked directly with was extremely helpful and knowledgeable. I will definitely use them again.

June 18, 2024
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Reply from Trinity Logistics

Thank you for such a great review and, most importantly, your honest feedback. We strive to provide top-notch service and can only reach that goal when we receive the information you shared. We will certainly consider this so that next time, you won't have any concerns about when your shipment is arriving. We look forward to the opportunity to work with you again!

Rated 5 out of 5 stars

THANK YOU LISA W.

Lisa was a great help, very professional, much appreciated !!

June 19, 2024
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Reply from Trinity Logistics

Thank you so much for the great review! I promise to share your words of appreciation with Lisa!!!

Rated 5 out of 5 stars

Marlon made it easy!

Marlon made it easy!! From the initial consultation to the final delivery, Marlon was professional and efficient. He was proactive in communication, keeping us informed at every stage of the shipment process. This transparency was invaluable, as it allowed us to plan and coordinate effectively on our end.

June 19, 2024
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Reply from Trinity Logistics

Wow! Thank you so much for such a great and detailed review. Our Team Members strive to provide the excellent service that we promise to deliver, so it's amazing when we get reviews such as yours back, proving our commitment. We really appreciate you giving us a try and taking the extra time to share your experience!

Rated 5 out of 5 stars

lance got me right on all the sweet…

lance got me right on all the sweet spots. xoxo beto - he such a gentleman if u know what i mean

June 16, 2024
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Reply from Trinity Logistics

Thank you for the great feedback! We look forward to working with you again.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, responsiveness and follow through!

May 29, 2024
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Reply from Trinity Logistics

Thank you for such a great review! We strive to provide excellent service, so it's satisfying to hear when we've hit the mark! We look forward to working with you again soon.

Rated 5 out of 5 stars

Angie K. - Setting the bar!!!

I have been working closely with Angie Kasparek, her communication has been top notch since day one! She goes above and beyond to ensure loads are picked up and delivered within a reasonable time frame, and also provides status updates. Her professionalism and kindness speak volumes!! I look forward to working with her each day!! Wish there were more individuals out there like her in transportation!!!

June 5, 2024
Unprompted review
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Reply from Trinity Logistics

Wow, thank you for such a detailed and great review! We at Trinity strive to provide excellent service, and it's wonderful to hear that we've met the mark. I'll be happily sharing your kind words with Angie too!

Rated 4 out of 5 stars
Trinity Logistics logo

Reply from Trinity Logistics

We appreciate you taking the time to share your experience with us! However, I noticed you gave us four instead of five stars. Is there anything we could have done differently to get that last star? We're always looking to improve, so we love to hear honest feedback.

Rated 5 out of 5 stars

Jen has been amazing to work with

Jen has been amazing to work with. Very happy with her response time and service.

May 16, 2024
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Reply from Trinity Logistics

Thank you so much for sharing your experience! I will gladly pass on your kind words along to Jen.

Rated 5 out of 5 stars

Great communication

Great communication. Reasonable pricing. On schedule.

May 15, 2024
Trinity Logistics logo

Reply from Trinity Logistics

Thank you for your great review! We at Trinity set the bar high for ourselves, so it's great to hear when we've hit the mark. We look forward to working with you again!

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