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Trinity Logistics Reviews 

983
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and dedicated account managers for their prompt communication, ensuring that every single task is handled smoothly and efficiently. Many people note that shipments consistently arrive fast, secure, and right on schedule, which makes managing daily logistics operations significantly much easier overall. Some reviewers were not happy with occasional instances of rude broker behavior and highly unprofessional communication when unexpected delivery complications arose. Furthermore, consumers also mentioned experiencing frustrating shipping transport delays, sudden communication breakdowns, and difficult disputes regarding unexpected extra fees or administrative costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among reviewers.... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth pickups and timely drop-offs. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising efficient, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The following members from TL make our communication smoothly and promptly which in turn makes business flow better and get more done in a timely manner. Their service is simply top tier! Ke... See more

Company replied

Rated 5 out of 5 stars

In a day and age when everyone isn't reliable, I appreciate Trinity Logistics always sticking to it's word and getting shipments to where they need to be on time and at an economical price that works... See more

Company replied

Rated 5 out of 5 stars

Amazing Service ! The representative was extremely knowledgeable and efficient, handling my request right away. From what I thought would be a hard task, was taken care in no time. We cant thank you... See more

Company replied

Rated 5 out of 5 stars

I love working with Landon Weninger (Corn State Logistics). He always has been able to help us out, whether it be last minute or not. The drivers he has gotten for us have been pretty good. He just m... See more

Company replied


Company details

  1. Logistics Service
  2. Shipping Company
  3. Transportation Service

About Trinity Logistics

Written by the company

Trinity Logistics is a third-party logistics company (3PL), offering People-Centric Freight Solutions® to companies and supply chains.

Founded in 1979, our purpose has always been to improve lives. We've been able to do so with our eyes set on one mission: to deliver creative logistics solutions through a mix of human ingenuity and innovative technology, enriching the lives of those we serve.

We like to state that we're a 3PL that's different than what you're used to. What makes us so different is that we’re a business built on a culture of family and servant leadership. That culture shines through our service to you. No matter who you talk to, from our Logistics Experts to our Marketers, whether on the phone or through email, you’ll notice our People-Centric service.

We're currently recognized as a Top Freight Brokerage on Transport Topics’ Top 100 Freight Brokerage List, as a Green Supply Chain Provider by Inbound Logistics, as a Top Company for Women in Transportation by the Women in Trucking Association, and with a Silver Medal Rating by EcoVadis.

As a leading 3PL, we arrange truckload, less-than-truckload (LTL), intermodal, drayage, expedited, warehousing, international, and Managed Transportation technology solutions for various industries.

We have six Regional Service Center locations and over 100 Authorized Agent offices throughout the country.

In 2019, we became part of the Burris Logistics family of brands. Between Burris Logistics historical expertise of handling temperature-controlled commodities and Honor Foods redistribution, we are uniquely qualified to better serve the food and beverage industry together.

Flexible Freight Solutions

Written by the company

Logistics Solutions That Go The Extra Mile.
For the past 45 years, we’ve been arranging freight for businesses of all sizes in truckload, less-than-truckload (LTL), warehousing, intermodal, drayage, expedited, international, and technology solutions.
Technology That's Tailored to Your Freight Needs
Our People-Centric service, coupled with cutting-edge technology, ensures you'll crush your business goals. Find out how our People + technology makes a difference in the service you receive from a 3PL.
Ship Cross-Border With CONFIDENCE
Whether you need to ship truckload, intermodal, or less-than-truckload (LTL) across the border, we can help you navigate the complications of your cross-border shipments, from Canada and Mexico to the U.S. or vice versa. We navigate the complexities of customs, regulations, and transportation, so you can focus on what matters most – expanding your reach and exceeding customer expectations.
Is It Time to Transform Your Logistics Strategy?
Optimize your transportation management with Trinity’s Managed Transportation. Gain control and visibility to your supply chain, reduce costs, improve performance, and eliminate manual processes. Our combination of experienced account management and best-in-class technology delivers a customized managed transportation solution to help your company achieve your unique supply chain goals.

Contact info

Promotion box for Trinity Logistics

Logistics solutions that impress.

3PL services that exceed expectations.

4.3

Excellent

TrustScore 4.5 out of 5

983 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(983)

42 reviews in the last 12 months

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Rated 4 out of 5 stars

It's a very good company sice I know…

It's a very good company sice I know them six year earlier... even though sometimes a some greedy brocker change and took off the load afeter the signe agreements with small amounts offer change... which is unprofessional and lose of commitment... still good company 4 star✌️

March 13, 2024
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Reply from Trinity Logistics

Thank you! We appreciate you taking the time to share your experience with us! We would love to know more about the incident you spoke of, so if you would please follow up with marketing@trinitylogistics.com with more information, such as your USDOT and the shipment number, that way we dive further into your experience.

Rated 5 out of 5 stars

EASY TO WORK WITH

EASY TO WORK WITH. GREAT PAYING LOADS

March 12, 2024
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Reply from Trinity Logistics

Thank you for the great review! We look forward to working with you again.

Rated 5 out of 5 stars

Driver I

Outstanding

March 12, 2024
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Reply from Trinity Logistics

We appreciate you sharing your experience! Thank you for the rating!

Rated 1 out of 5 stars

Today I had a horrible experience with…

Today I had a horrible experience with trinity logistics. I booked a load with Ryan a load from Maximus crane in Louisiana and delivered to Odessa, Tx 900 mile run. I agreed to move this load for $2400 which is less than $3 per mile. Due to the weather being horrible at that time and I blew an airbag, it set me delivering the load 2 hours late. I informed Ryan what was going on When I finally made it to delivery the warehouse was closed. I slept overnight at location until the next morning and delivered the load once the place was open. Today my factoring company called me and said trinity logistics refused to pay the load.On the RC it clearly states that they couldn’t take no more then 500$ but These guys took the entire load.I drove 900 miles paid 600$ in fuel out of my pocket for nothing,I didn’t get a penny for this load which is Insane I never heard of this before for being late.Im calling there insurance in the morning and filing a claim.Ryan was the broker I was dealing with but when I talked to him today he put me off on some guy named cotter.If you carriers haul for this company please stay away from Ryan and cotter ,this is not the first time Ryan was mentioned in the reviews.Will keep you guys posted on how this thing plays out.TO ALL MY TRUCKERS KEEP TRUCKING🫡

March 12, 2024
Unprompted review
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Reply from Trinity Logistics

Thank you for sharing your experience. We’re really sorry to hear about the difficulties you faced. This definitely doesn’t sound like the service we strive to provide our customers, and we’d like the opportunity to look into this for you. If you could email us at marketing@trinitylogistics.com with more information, including your USDOT and the shipment number so that we can look into making this right. Our apologies again for any inconvenience caused.

Rated 5 out of 5 stars

An awesome broker

An awesome broker. The rate confirmations being sent right after booking. Great communication skills.
Helping with all issues during loading and unloading.
No cancellation. The guys really know their job! Thank you.

March 10, 2024
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Reply from Trinity Logistics

We strive to provide excellent service, so it's always great to hear when we've hit the mark. Thank you for sharing your positive experience and rating us!

Rated 5 out of 5 stars

Very easy to work with

From the moment I called to book the load to the time it was delivered, everything went smoothly and I will continue work with Trinity Logistics

March 4, 2024
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Reply from Trinity Logistics

Thank you for the awesome review! We look forward to working with you again.

Rated 5 out of 5 stars

Great Company

Great company to work for. Very professional and courteous reps.

February 29, 2024
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Reply from Trinity Logistics

Thank you for your review! We appreciate getting to do business with you.

Rated 5 out of 5 stars

MT to Foxconn

Ben took the extra time to make sure our shipment went well. Gave us updates several times during the transport, including weekends. Thanks

February 8, 2024
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Reply from Trinity Logistics

Hi Richard. Thank you for sharing such a great review. We appreciate getting to work with you, and I will certainly share your kind words with Ben!

Rated 5 out of 5 stars

Trinity has been a great company to Palmetto Canning

Trinity has been a great company to work with and Brandy is especially courteous and professional.

February 12, 2024
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Reply from Trinity Logistics

Hi Caleb. Thank you for taking the time to review and rate us so highly. We appreciate getting to work with you. I'll make sure to share this with Brandy!

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