Triodos Bank UK Reviews 787

Card declined but account in significant credit. Tried to phone 45min wait. Helpful customer service rep who told me he system was down but the weren't sure exactly what it was yet so no fix time, they said they'd been trying to get senior team to get a message out explaining situation but not happened yet. Not great.

Really helpful customer service. The app just works. Plus it's nice to know my money is doing some good

Always kind and helpful staff. Clear and great functionality in app. Most importantly the money helps the planet and society.

I have found Triodos to be an excellent ethical bank overall with superb customer service ♥️

Answered my questions on the chat, and also prompted whether I needed any further help, good customer services.

When I had a problem with making a payment, the online chat adviser was very helpful. Their questions were relevant and the issue was very quickly resolved.

Clear simple instructions on how to fix my problem

Great app. Phone or chat gets you straight through to real people who are good communicators and understood my needs.

Very friendly, professional, and competent customer service people throughout the conversation. Dealt with my query expertly through to complete resolution. Absolutely delighted as always, would always recommend Triodos Bank

My two questions were answered promptly and clearly.

Kirsty was incredibly helpful via the web chat. I am a business account operator and I had a few different questions. Once I found the web chat option in my account (it's a speech bubble icon at the far right bottom - kind of small so it took me a minute to find it), I was connected to Kirsty quickly, and they are able to answer them all fully, dealing with all the follow up queries I had. I would definitely use the web chat again and appreciate Triodos's customer support.

Everything about Triodos is fantastic. Their approaches, focussed, their customer service via call as well as highlighting necessities for account holders to focus on. Had a really helpful conversation with the wonderful Brittanie today.

Just been chatting to the bank about a warning that my antivirus software threw up when logging into Triodos online banking. I received a knowledgeable and prompt response. So good to be heard and to receive individualised response.

Chat window that is actually efficient! Was able to sort out a query straight away without all the chat bots I usually have to go through to get a real person to help me.

Good and quick chat response. Really useful tool when you need to get information

Finally getting around to leaving a review after meaning to do so for a really long time. Made the switch from one of the main high street banks to Triodos around 6 years ago and couldn't be happier with the decision. I'm a firm believer that where we choose to bank and hold our investments/savings etc. is one of the biggest ways we can have a positive impact on issues like climate change. Knowing that every penny of my money isn't contributing to the fossil fuel industry and is instead supporting projects focusing on renewable energy, wildlife restoration etc. is a really good feeling, especially in current times when its hard to feel empowered to really change things/challenge a lot of the destruction going on around us.

I've also always received excellent customer service from the Triodos team - always easy to speak to someone over the phone and colleagues have often gone above and beyond to take on my enquiry/issue as their own and to proactively update me which I've really appreciated and definitely isn't always the case with customer support elsewhere. If you're considering switching to a bank whose values align more with the issues you care about and where your money is doing good rather than harm I'd say go for it with Triodos.

Moved my account from a competitor and I have to say the service and speed have been superb.

Great personal touch and service from a bank that cares, and like the last bank i was with used to say it had all the same values, this one actually delivers, where the old bank no longer does

Thank you Triodos bank for keeping your investments under strict ethical values. I have already recommended you to members of my family as it is so difficult these days to know what banks do with your savings in a world where supporting weapon-production seems to be their more profitable choice. Being a pacifist has become difficult.