Triodos Bank UK Reviews 787

They are always responsive and very helpful with any questions I might have - great way of banking!

Speedy resolution to a query on my account transactions.

I chose Triodos bank because of their ethical standards. I'm very pleased with the bank, they're always very helpful. I have no concerns about the bank, it's just what I need!

Quick efficient clear feedback

Triodos is a relatively unknown bank but it’s the bank to be with if you want your money to work positively for you and to build a better world in the future. Triodos have a feature called Impact on their App that details all the different ways in which you can have a positive impact by banking with them. So if want to extend your ethical credentials it’s worth looking Triodos up. Also, they employ humans to talk to you and resolve your issues and so far I have had relatively short waits to speak to them sometimes I’ve got straight through how good is that. To day I just used the chat feature and my query was answered immediately

Quick response, query resolved in minutes. Real person not AI.

I had an issue on payday with my pay packet coming through.

I used the message function and received a reply from Paul in 3 minutes. Within half an hour he released my money and explained the reason why clearly - namely that my name was similar to someone with sanctions against them!

Please let Paul know my thanks for sorting this so quickly and professionally

The team were quick getting back to me and solved my query quickly. I was able to send a form via the chat to combine my ISAs - super easy!

Great customer service on the live chat. Efficient and helpful

Very quick and efficient help available on the live chat service.

Excellent service from a bank with exemplary ethics, would recommend to everyone.

Great service twice today from my bank in being able to easily use the mobile app and customer service line and in receving some bank transfer information very swiftly via the chat messaging.
Very happy to bank with one of the most environment friendly and ethical banks.

Good banking app
Good security
Bank is very honest and direct.

I got a quick and helpful reply through the banking app, which adds great service to the unbeatable ethical values that Triodos applies to its business.

Efficient co-worker that resolved my issue

Great response from online chat communication. I sent a query after office hours and it was responded to early the next morning.

Answering queries quickly and providing what was asked for. Also, lack of AI assisted IM (as far as I know...)

Professional, quick, efficient, helpful

I live in the US and my aunt passed away in the UK. Some of her money was in Triodos accounts. Unlike High Street banks, Triodos has been extremely helpful and forthcoming with information and action needed for the estate. They immediately not only paid inheritance tax via the direct payment scheme, they made me aware that additional funds were available that could be used because interest had accrued. They were also very helpful when trying to figure out what to do about an account that could not be transferred to someone outside the EU. All in all if you think your family might have to deal with your bereavement, Triodos is far better than other banks I've had to deal with during this trying time.

The live chat function was incredibly quick and the agent (Kirsty) was professional and efficient and friendly. 100% recommend