I really like your app and have been using it for a long time. Everything seems very simple to me. The only reason I didn't give it a perfect rating is that I often have problems with credit card paym... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Smooth check in, if your baggage is within permitted limit. Smooth boarding and on time performance. Decent cabin overall for a short haul.
Company replied
"I take business trips outside of Africa and have used Trip.com since 2012. The service improves year after year. I am very satisfied with the majority of my travels."
Company replied
Have used Trip for the last 10 years or so. It’s always got the best rates, easiest navigation …. And whenever anything goes wrong or changes they’re always super helpful in offering a solution. H... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
178K reviews
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Reply from Trip.com
Hi Paul Nguyen Anh Tuan,
Thanks for your feedback. It's great to hear that you appreciate the convenience our APP/Website brings to our customers. We are dedicated to maintaining this level of service and continuously improving to provide even better deals and offers for our customers.
We truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi USA THEERAPHONG,
We appreciate you taking the time to provide us with your feedback. We are pleased to know that our APP/Website offers convenience to our customers, and we are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers.
We highly value your ongoing support, and we look forward to serving you in your future endeavours with us. Thank you again for choosing us.
Best regards,
Layla
Trip.com
Disgusting customer support and they…
Disgusting customer support and they try to use their "Policy" to to get you to give up even know legislation clearly states that if an airline is unable to fulfil a cabin class flight change because they don't have that class available for the next 3 months, the customer should be refunded. They tried to force me to take my 13th April flight or changenit to first available in July 2026 and also pay 250 to change the flight!
They only provided the July option less than 24hrs before 13th April when I was due to fly and still trying to push me to take it or loose it. A tactic used to ensure you are put under pressure. All this during a "Holiday"!!!!
I have had less stress dealing with getting through to various government departments for hours on hold!!
Trip.com should hot be allowed to operate in this manner and should be investigated by all countries which it operates this style of operations.
In Australia, ACCC should be actively investigating their SOPs and reviewing Company policies to ensure they are in line with Legislation.
April 7, 2026
Unprompted review
Reply from Trip.com
Dear Bernadette Downey,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Avery
Trip.com
Reply from Trip.com
Hi FATEMEH BARARI,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Kylie
Trip.com
Reply from Trip.com
Hi Jonnie H Khaoung,
Thank you for providing us with your valuable feedback. We sincerely appreciate the time and effort you took to write a review for us. At Trip.com, our dedication lies in presenting our customers with the most exceptional deals and offers available in the market.
Rest assured, we will persistently strive to enhance our services and provide even more competitive deals to serve our customers better. We hope that you will continue using our app or website to explore and discover deals that perfectly align with your needs. Thank you once again for choosing us, and we look forward to serving you again in the future.
Best regards,
Riley
Trip.com
Trusted and Reliable
April 19, 2026
Reply from Trip.com
Hi ARTHUR FLORES,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Emilia
Trip.com
Fantastic Experience 👏
April 16, 2026
Reply from Trip.com
Hi Muhammad Nouman khan,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Kylie
Trip.com
Reply from Trip.com
Hi Duong Tram,
Thank you so much for your comment. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day.
Best regards,
Riley
Trip.com
Terrible experience
Terrible experience. Hugely regretting booking with them. I booked a seat which failed and they have attached their own corporate number to the booking so airline won't even talk to me since I can't pass verification as OTP goes to their phone. Spent so much time and I am stuck. All good seats will now go and I am just unable to do anything with my booking.
April 18, 2026
Unprompted review
Reply from Trip.com
Dear MSZ,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Natalie
Trip.com
Easy & Convenient
It is always easy and convenient to get bookings through Trip.com at the best price. Also the tickets are issued within hours with clear instructions.
April 16, 2026
Reply from Trip.com
Hi FERNANDO/SIYAGUNAKOSGODAGE D C,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Ella
Trip.com
Timely update on bookings
Timely update on coming trip especially on flights and trains. Hotel check-in hustle free with booking id. Free lounge access is very welcoming. Thank you.
April 19, 2026
Reply from Trip.com
Hi PEK CHENG SYLVIA LIM,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Morgan
Trip.com
Trip.com APP
Great app,really good..easy to use and find tickets and all the information about train,routes and every possible delay
April 15, 2026
Reply from Trip.com
Hi Monica Rispoli,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Skylar
Trip.com
Disgraceful "Time-Travel" Error & Zero Support for our Honeymoon
Trip.com have turned our HONEYMOON into a nightmare. After multiple schedule changes—including one where they moved our return flight by a day, which we accepted in good faith to be cooperative—they have now provided us with an IMPOSSIBLE itinerary. Our flight arrives in Muscat on May 17th, but the connection departs on May 16th.
Despite this logical disaster, Trip.com refuses to take any responsibility. They claim "no flights are available" while they are actively selling seats for the Garuda Indonesia (GA9095) alternative on their own website right now! Providing false information to a customer and leaving them with a ticket that defies the laws of physics is a legal breach.
Trip.com is simply playing a "blame game" with Oman Air instead of solving the problem. We have filed a formal complaint with the Turkish DGCA (SHGM Case: 2026-00041799) and we are escalating this to the Singapore authorities (CAAS/CASE). We will not accept a refund; we demand a valid flight at no extra cost. SHAME ON YOU for deceiving your customers!
April 13, 2026
Unprompted review
Reply from Trip.com
Dear Ali Erkin Akyol,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Alexandra
Trip.com
Reply from Trip.com
Hi NURUL HIDAYAH BINTI HAWAI,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Elizabeth
Trip.com
I was completely impressed with your…
I was completely impressed with your professionalism and customer service.Most of all times the travel price are of these travel agency rates are quite reasonable.
October 28, 2025
Reply from Trip.com
Hi MARCELO JR MELGAR,
Thank you for providing us with your valuable feedback. We truly appreciate the time and effort you devoted to writing a review for us. At Trip.com, our utmost priority is to deliver the most exceptional deals and offers to our customers. We are delighted to hear that you find our offerings both captivating and cost-effective.
Rest assured, we will persevere in our efforts to enhance our services further and provide even more competitive deals for the benefit of our customers. We sincerely hope that you will continue using our app/website to explore and discover a deal that perfectly meets your needs. Once again, we extend our gratitude for choosing Trip.com, and we eagerly anticipate the opportunity to serve you in the future.
Best regards,
Kylie
Trip.com
Reply from Trip.com
Hi Soumia bastandji,
Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Madeline
Trip.com
Waiting my ticket
April 18, 2026
Reply from Trip.com
Hi MONA GAD MOUSTAFA ALEBIDI,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Natalie
Trip.com
Reply from Trip.com
Hi Jeff Francois,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Skylar
Trip.com
Easy for use and clearly
April 19, 2026
Reply from Trip.com
Hi Yondon Dorjnamjim,
Thank you for taking the time to give us your feedback. We are pleased to hear that our APP/Website provides convenience to our customers, and we are committed to maintaining this high level of service.
Your ongoing support is truly valued, and we look forward to serving you on your upcoming journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Morgan
Trip.com
Easy to use!
April 19, 2026
Reply from Trip.com
Hi Elizabeth Ng Ko,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Madeline
Trip.com
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