The interface is friendly and easy to use. The flight tickets are cheaper than other platforms (for routes within East Asia or Southeast Asia though, can't say for others) But what I don't like i... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
All services are fine; however, I am unable to reimburse the benefits using the trip coins I earned to my accounts. Please kindly look into it la
Company replied
We used the VIP fast track service upon our arrival in Phuket. Everything went perfectly! We were greeted by an employee with a name tag, and in just 5 minutes, we passed through customs without waiti... See more
Company replied
As a Diamond Member of Trip.com, I'm totally pleased with all services provided by Trip.com for my travels. Especially their great and comprehensive services in reservations for flights, hotels, activ... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
177K reviews
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Reply from Trip.com
Hi Abdulaziz Alsharif,
We appreciate you providing this positive feedback. It's wonderful to know that you find our APP/Website convenient for our customers. We are committed to delivering and enhancing this level of service, continuously striving to offer even better deals and promotions for our customers.
Your ongoing support holds immense value to us, and we eagerly look forward to assisting you on your next journey with us. Thank you once again for choosing us.
Best regards,
Natalie
Trip.com
Trusted platform for ticket booking
Trusted platform for ticket booking. Using it since long time. No problem at all. Recommend.
April 16, 2026
Reply from Trip.com
Hi Satnam Singh,
Thank you for taking the time to share your feedback with us. We greatly appreciate your effort and time in writing us a review. Our team is dedicated to providing our customers with the most engaging and pocket-friendly deals in the market. We advise you to continue using our app/website, as you might just find a deal that precisely matches your needs.
Once again, thank you from the bottom of our hearts, and we hope you enjoy the rest of your day.
Best regards,
Madeline
Trip.com
Reply from Trip.com
Hi Fernando,
Thank you for the time to leave this lovely review. I appreciate that you shared with us the experience you had with our customer support.
Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customer's expectations.
Again, thank you for choosing us and please enjoy your day to the fullest.
Best regards,
Alexandra
Trip.com
TRIP was excellent in providing clear…
TRIP was excellent in providing clear information and the best pricing.
The app updates re flights, boarding gates etc was better than most UK airports reporting. Well done!
April 7, 2026
Reply from Trip.com
Hi Mrs G Saeed,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Victoria
Trip.com
Process to book is rather simple…
Process to book is rather simple although the Chinese style of selling you more stuff than you need is often cumbersome. Trip's customer service at Diamond level is quite ok and they do try their best so far to help solve issues.
April 16, 2026
Reply from Trip.com
Hi DAVE,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Emilia
Trip.com
EASY AND FASTER
April 15, 2026
Reply from Trip.com
Hi Abdul Salam Rekkub Kunju,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Emilia
Trip.com
Best app for travelling to asia…
Best app for travelling to asia countires everything easily managed and good price
April 16, 2026
Reply from Trip.com
Hi JIGNESH RAJENDRAKUMAR MASHRUWA,
Thank you for your lovely review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction is driving us to continuously enhance our services. Your support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Morgan
Trip.com
Reply from Trip.com
Hi Dion Rynaldo Pardede,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Kaylee
Trip.com
Reply from Trip.com
Hi Jess Rabosa,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Layla
Trip.com
Reply from Trip.com
Hi SHAUN,
Thank you for providing us with your feedback. We are thrilled to learn that you value the convenience that our APP/Website brings to our customers. Our dedication lies in maintaining this level of service and delivering even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support and eagerly look forward to serving you on your next journey with us. Once again, thank you for choosing us as your preferred option.
Best regards,
Natalie
Trip.com
Good……………22
April 16, 2026
Reply from Trip.com
Hi MAYTHUTHU HTET,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Morgan
Trip.com
Reply from Trip.com
Hi MANISH GOYAL,
Thank you so much for your feedback. We're glad to hear that our APP/Website brings convenience to our customers. Kindly note that we are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Your ongoing support is truly valued, and thank you once again for choosing us as your preferred option.
Best regards,
Alexandra
Trip.com
i always book from trip app and i can…
i always book from trip app and i can surely say its the best app , you can understand every system things easily.
April 16, 2026
Reply from Trip.com
Hi Fayzullaeva Diyora,
Thank you for providing your feedback. We're thrilled to hear that you find our APP/Website convenient for our customers. Rest assured, we are committed to maintaining this level of service and striving to offer even more competitive deals and promotions to enhance the experience for our customers.
Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Evelyn
Trip.com
Reply from Trip.com
Hi JOHN LISTER NGUGI NJUGUNA,
Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation.
We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day.
Best regards,
Ellie
Trip.com
Reply from Trip.com
Hi ALHASSAN HARUNA,
Thank you for sharing your feedback with us. We appreciate the effort and time you took to write a review for us.
Please rest assured that we are fully committed to consistently providing our customers with captivating yet affordable offers found in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly caters to your preferences.
Again, thank you for your valuable feedback, and we hope you have a wonderful day.
Best regards,
Victoria
Trip.com
Reply from Trip.com
Hi Princeton Akpojaro,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Emilia
Trip.com
I would highly recommend Trip.com
I would highly recommend Trip.com, it was excellent throughout booking process and flights taken, we were kept up to date with all processes throughout. We paid for additional luggage protection which was not excessive, fortunately this was not needed, whole booking and flying experience second to none.👍👍
April 11, 2026
Reply from Trip.com
Hi gemini,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Ellie
Trip.com
Trip is the easiest way to book a Trip anywhere book a…
Trip is the easiest way to book a holiday. User friendly and always the best deals can be found
April 16, 2026
Reply from Trip.com
Hi Nick F,
We appreciate you providing this positive feedback. It's wonderful to know that you find our APP/Website convenient for our customers. We are committed to delivering and enhancing this level of service, continuously striving to offer even better deals and promotions for our customers.
Your ongoing support holds immense value to us, and we eagerly look forward to assisting you on your next journey with us. Thank you once again for choosing us.
Best regards,
Victoria
Trip.com
This has been the worst platform I’ve…
This has been the worst platform I’ve ever used to book flights, based on what just happened to me.
My husband and I booked separate tickets to Bali because I needed a 20kg checked baggage allowance. We booked well in advance, but now, with only two weeks left, I suddenly received an email saying my flight had been moved to the next day. My husband’s flight, however, remained unchanged.
I contacted Trip.com, feeling extremely frustrated, as this meant we would have to travel separately. I also raised concerns about how I would manage accommodation and transport in Australia upon arrival if our flights were on different days.
The agent explained that the airline was no longer operating the flight I had originally booked, which is why it was moved to the next day. I then mentioned my husband’s booking. The agent asked for his booking number, name, and email. I felt suspicious that they might change his flight too — and right after I provided the details, he received an email saying his flight had also been changed.
What made this even more concerning was that, right after his booking was changed, I could see that a ticket was available for the original flight. This made me feel like the agent may have manually changed his booking.
It’s very unprofessional and unethical
April 16, 2026
Unprompted review
Reply from Trip.com
Dear Thuvaraka Anantharasa,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Avery
Trip.com
Very easy to use and explore
April 16, 2026
Unprompted review
Reply from Trip.com
Hi Abdullah,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Kaylee
Trip.com
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